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Duty to Report on Consultations Final

Duty to Report on Consultations Final

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Published by Brian Fisher

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Published by: Brian Fisher on Mar 11, 2012
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The best possible health and well-being for people in Lewisham
Chairman: Michael Richardson CB Chief Executive: Gill Galliano
ANNUAL REPORT ON CONSULTATION2009 – 2010
Published September 2010NHS LewishamCantilever HouseEltham RoadLondonSE12 8RNCopyright Directorate of Engagement, NHS Lewisham
Any part of this document may be published as long as the copyright of NHS Lewisham isacknowledged.This report was compiled by Kelly Scanlon, Head of Strategic Communications. Many thanks toeveryone who has contributed to this report.
 
 
The best possible health and well-being for people in Lewisham
Chairman: Michael Richardson CB Chief Executive: Gill Galliano
CONTENTS
1.
 
INTRODUCTION
....................................................................................................................................................3
 
2.
 
WORKING WITH LINKS
.......................................................................................................................................4
 
3.
 
OUR VISION FOR HEALTH IN LEWISHAM
.....................................................................................................4
 
4.
 
THE SHAPE OF THINGS TO COME
.................................................................................................................6
 
5.
 
UNDERSTANDING THE NEEDS OF OUR POPULATION
............................................................................9
 
5.1
 
DOWNHAM AND WHITEFOOT
.....................................................................................................................9
 
5.2
 
VIETNAMESE COMMUNITY
........................................................................................................................10
 
6.
 
PROVIDING THE RIGHT SUPPORT
...............................................................................................................11
 
6.1
 
THE EXPERT PATIENT PROGRAMME
.....................................................................................................11
 
6.2
 
PATIENT ADVICE AND LIAISON SERVICE
.............................................................................................12
 
6.3
 
DOWNHAM ELDERLY HEALTH PROJECT – SUPPORTING PEOPLE PROGRAMME
..................13
 
6.4
 
BREASTFEEDING
..........................................................................................................................................13
 
7.
 
HEARING WHAT PEOPLE THINK OF SERVICES
.......................................................................................14
 
7.1
 
LEWISHAM PEOPLE’S DAY
........................................................................................................................14
 
7.2
 
WORKING WITH NEW MOTHERS
.............................................................................................................14
 
7.3
 
PATIENT EXPERIENCE TRACKERS
.........................................................................................................15
 
7.4
 
NHS CHOICES ROADSHOWS
....................................................................................................................16
 
7.6
 
COMMUNITY HEALTH SERVICES SURVEY
...........................................................................................17
 
7.7
 
ARTFUL DODGERS – CARDIAC SUPPORT GROUP
............................................................................17
 
7.8
 
BOBBY DAZZLERS
.......................................................................................................................................18
 
8.
 
INCREASING ACCESS
......................................................................................................................................18
 
8.1
 
DOWNHAM ELDERLY HEALTH PROJECT – ACCESS TO LOCAL SERVICES
..............................18
 
8.2
 
MANAGING MINOR HEALTH AILMENTS
.................................................................................................19
 
8.3
 
IMPROVING ACCESS TO PSYCHOLOGICAL THERAPIES
.................................................................20
 
8.4
 
SMILE DENTAL CAMPAIGN
........................................................................................................................22
 
9.
 
IMPROVING HEALTH AND PREVENTING ILL HEALTH
............................................................................22
 
9.1
 
NHS HEALTH CHECK
...................................................................................................................................22
 
9.2
 
HEALTHY START FOR CHILDREN
...........................................................................................................23
 
9.3
 
HEALTH TRAINERS
......................................................................................................................................23
 
9.4
 
HEALTHY COMMUNITY COLLABORATIVE – CANCER SERVICES
.................................................24
 
9.5 STOP SMOKING
........................................................................................................................................24
 
10.
 
INVOLVING EVERYONE
...............................................................................................................................25
 
10.1
 
PACESETTERS
..........................................................................................................................................25
 
10.2
 
EQUALITY, DIVERSITY AND HUMAN RIGHTS
..................................................................................26
 
11.
 
ORGANISATIONAL DEVELOPMENT
........................................................................................................28
 
11.1
 
INTEGRATING HOSPITAL AND COMMUNITY HEALTH SERVICES
.............................................28
 
11.2
 
STAFF ENGAGEMENT
.............................................................................................................................29
 
12.
 
OTHER ENGAGEMENT
................................................................................................................................29
 
13.
 
MORE INFORMATION
...................................................................................................................................35
 
 
 
The best possible health and well-being for people in Lewisham
Chairman: Michael Richardson CB Chief Executive: Gill Galliano
1. INTRODUCTION
 
We are delighted to publish our first Annual Report on the consultation work we haveundertaken between April 2009 and March 2010. This report records how the views oflocal people have influenced the decisions we have made on planning and delivering localhealth services. We have also decided to use this opportunity to highlight the wide rangeof formal and informal engagement work we do on a daily basis.In Lewisham we pride ourselves on being a forward thinking organisation that hasambitious plans to improve the health and well being of our residents. Strong localpartnerships are founded on effective engagement and we are committed to involvingpatients and the public in a way that genuinely and demonstrably leads to serviceimprovements. We work with an extensive network of user groups who all play a veryvaluable role through their involvement in the planning and decision making processes.The publication of our 2009 – 2015 Commissioning Strategy Plan reinforced ourcommitment by ensuring that communications and engagement is an integral part of thesuccessful delivery of our plans to improve health and well being in Lewisham.This report sets out the wide range of engagement activities we have undertaken in 2009 – 2010, from consultations across London to small focus group discussions on local healthneeds and how simple changes to the way things are run can make a huge difference tothe patient. Our continued presence at Lewisham People’s Day the Borough’s annualcommunity event enables us to meet many local people and get their feedback about theirexperiences of using local health services.In addition to all these activities, we continue to support ongoing engagement with ourlocal communities and have developed a strong and effective partnership with our LocalInvolvement Network (LINks). Our borough wide Patient and Public EngagementSteering Group helps us to monitor and evaluate our engagement work and the objectivesset out in our Communications and Engagement Strategy.The publication of the NHS White Paper ‘Liberating the NHS’ has placed an even greateremphasis on the need to involve the public and patients in all aspects of their care, serviceplanning and delivery, in order to increase understanding, quality and improve healthoutcomes. We believe that in Lewisham we have set in place the foundations to enableus to continually develop the ways in which we involve local people, ensuring that everypart of our diverse community can be heard and has the opportunity to contribute.Michael Richardson MB Gill Galliano Magda MooreyChairman Chief Executive Chair Professional Executive Committee

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