IPOPHLSVision AnIntellectualPropertyconsciousPhilippinesinademystified,developmentoriented,anddemocratizedIPSystemby2020 (2020VISION:3DIP) IPOPHLSMission We are a knowledgedriven government organization that works towards economic, technological, and sociocultural

ural development by communicating, enabling, and ensuring the effective use of the Intellectual Property System in all levels of society for the creation, protection,utilization,andenforcementofIntellectualProperty IPOPHLSStrategicGoals Deliverqualityandtimelypatents,trademarks,andotherregistrations ProvideIPrelatedbusinessdevelopmentandtechnologytransferservices Providespeedy,quality,andeffectivelegalremediesandbetheforumofchoiceforIPdisputeresolution Institutionalizecopyrightsupportservices Increasethelevelofappreciationof,respectfor,andutilizationofIP LeadtheadvocacyforlegalandpolicyinfrastructurestoaddressemergingnationalandglobaldemandsoftheIPsystem Develop and maintain a highlymotivated, competent, and cohesive workforce committed to serve with professionalism, transparency,andintegrity Provideaconduciveworkenvironmentthatsupportsprofessionalgrowthandpromotesworklifebalance

DELIVERABLES2011


D1.

DELIVERABLE
Adevelopmentorientedand globallycompetitiveIP registrationsystemwhichraises thebaroftrademark,design, UMandpatentexamination& administrationprocessesto satisfyunmetenduser expectations Establishingnewdelivery mechanismsandstakeholder platformstoincreasetheuseof theIPsystembysectorsthat haveneverbeenservedbefore byIPOPHL Strengtheningthelegaland policysupportunitsofIPOPHL throughinstitutionalized mechanismsandstructures

D1.1 D1.2 D1.3 D1.4 D2.1 D2.2 D2.3 D2.4 D2.5 D3.1

INTELLECTUALPROPERTYOFFICEOFTHEPHILIPPINES 2011DELIVERABLES INDICATORS

Awellacceptedautomationandreengineeredregistration systeminUMID(UMin2MonthsandDesignin5Days) OrganizationalreadinessinBOTforautomationandpolicy drivenexaminationprocess(TMin5Days) IncreasedqualityandtransparencyinexaminationinbothBOP andBOT Anestablishedmechanismforstakeholderfeedbackonthe performanceofIPOPHLinIPregistration SuccessfulproductandmarketdevelopmentforITSO AnestablishedUPMLAandIPOPHLpartnership(Avatar) AnimplementedTKGRTCEProjectwithTBolitribe AnimplementedGIProject(databasebuildup) AnestablishedCopyrightBureauandCopyrightRoadmapforthe countrytargetingcreativeindustries AnoperationalIPLegalKnowledgeManagementgroupin IPOPHLwithprojectsandactivities(LLM,lectureseries,Weekly Kapihan,IPKonlineportal) AnestablishedPolicyUnitwithanalystsspecializinginmajor areasofIPandwhoseworksaredocumentedsystematically IPOPHLlegislativeagendaisactivelypursued ActiveparticipationofIPOPHLininternationalforatosupport domesticinitiatives

STRATEGICGOAL
Deliverqualityandtimely patents,trademarks,and otherregistrations

CHAMPION ANDREW MICHAELS. ONG

D2.

D3.

D3.2 D3.3 D3.4

ProvideIPrelated businessdevelopment andtechnologytransfer services Institutionalizecopyright supportservices Leadtheadvocacyfor legalandpolicy infrastructurestoaddress emergingnationaland globaldemandsoftheIP system

ANDREW MICHAELS. ONG

ANDREW MICHAELS. ONG

DELIVERABLES2011


D4.

DELIVERABLE
Establishinganeffectivemulti doorconflictresolution structureandjusticesystemfor IPOPHL Creatinganendusercentric andmarketorientedbalanced scorecardforIPOPHLthrough effectiveinstitutionalplanning, performancemonitoringand benchmarking

D4.1 D4.2 D4.3 D4.4 D5.1 D5.2 D5.3

INDICATORS
IncreasedcompetenceofBLAHearingOfficers AneffectivemediationmechanisminIPOPHL AneffectivearbitrationmechanisminIPOPHL ActivesupportforthejudiciaryinvolvedinIPcases(adjudication andmediation) DGapprovedkeyperformanceindicators(KPIs)aretrackedand reportedtomanagementregularly(feedbackloopisestablished) Patentinformationiseffectivelyusedformarketingandother purposes BenchmarkingwithothersimilarIPofficesisdone(South South) KPIislinkedtoawardsandrecognition IPOPHLhasforgedpartnershipsand/orcooperationagreements withatleast5relevantgovernmentagenciesforthepromotion, protection,andenforcementofintellectualpropertyrightsand inclusionofIPpromotionintheiractivities. IPOPHLisincludedintheinvestmentandtrademissionsofthe nationalgovernmentinstrategiccountries. StronglinkageswithPHLTradeAttachesorTrade Representativesintop5countryfilersbyengagingthemthrough monthlycorrespondenceoractivities. AproactiveNCIPR,takingthelead,inIPRenforcementas evidencedbyincreasedseizuresandotherindicators. IPOPHLhastransferredtoitsnewoffice TheprocessforISOCertificationinaccordancewithEONo.605 hasbeenstarted. IPOPHLhasanupdatedomnibusinternaladministrativerules andproceduresbyQ2 Adocumenttracking/monitoringsystemhasbeeninitiallysetup

STRATEGICGOAL
Providespeedy,quality, andeffectivelegal remediesandbethe forumofchoiceforIP disputeresolution Provideaconducivework environmentthat supportsprofessional growthandpromotes worklifebalance

CHAMPION ANDREW MICHAELS. ONG ANDREW MICHAELS. ONG

D5.

D6.

D5.4 Institutionalizedinvolvementof D6.1 IPOPHLinkeynational programsandinitiativesthat willbringabouteconomic, technological,andsocio D6.2 culturaldevelopment. D6.3

Increasethelevelof appreciationof,respect for,andutilizationofIP.

ALLANB. GEPTY

D6.4 D7. AmodernizedIPOPHLoffice comparabletothebestinthe ASEANRegion. D7.1 D7.2 D7.3 D7.4

Deliverqualityandtimely ALLANB. patents,trademarks,and GEPTY otherregistrations. Enhancedprofessionalism andcompetenceofthe

DELIVERABLES2011


D8.

DELIVERABLE
ThegeneralwelfareofIPOPHL employeesintermsof professionalgrowthandwork lifebalanceissecured.

D8.1

INDICATORS
byQ4. AfunctionalProvidentFundandanoptimizedGADfundfor IPOPHLwithaneducationcomponentforpersonalfinancial managementisinplace Trainingprogramsforbasiccompetencyandcapacitybuildingas wellasactivitiesforsportsandculture,includingparticipationin interagencyactivities,andsupportforanactiveGunClub, CameraClubandothergroupsareinstitutionalized. Acommitteeonscholarship/trainingisestablished Functionalgrievancemachineryisinplace

STRATEGICGOAL

CHAMPION ALLANB. GEPTY

D9.

D10.

office. Developandmaintaina highlymotivated, competent,andcohesive workforcecommittedto D8.2 servewith professionalism, transparency,and integrity. D8.3 D8.4 Provideaconducivework environmentthat supportsprofessional growthandpromotes worklifebalance. LocalIPsaresupportedby D9.1 Cooperationagreementswithbusinessorganizationsandproject ProvideIPrelated businessdevelopment IPOPHLthroughvarious integratorsareforgedtohelpcommercializelocalIP. businessdevelopmentand D9.2 AprogramforlocalIPgeneratorsisinplace,whereinregistered andtechnologytransfer services. commercializationassistance IPcanbereferredtointerestedventurecapitalistsorinvestors programs forfeasibilitystudy,commercialvaluation,and/orpossible businessintegration. D9.3 LocalIPsaresupportedbyIPOPHLfromIPprotectionto commercialization D9.4 PreparationsforapublicationonlocalIPsiscommenced Increasethelevelof EmpoweringMSMEsthrough D10.1 IPpromotionisincludedinMSMEdevelopmentprogramsand appreciationof,respect increasedawarenessanduseof activitiesofDTI,PCCI,andMSMEssectoralorganizations. for,andutilizationofIP. theIPsystem. D10.2 Institutionalizedmechanismand/orcooperationagreements withatleast5LGUsonIPregistrationcampaign,specificallyfor ProvideIPrelated trademarks,collectivemarks,servicemarks,UMandID.

ALLANB. GEPTY

ALLANB. GEPTY

DELIVERABLES2011

DELIVERABLE

INDICATORS

STRATEGICGOAL
businessdevelopment andtechnologytransfer services. Deliverqualityandtimely patents,trademarks,and otherregistrations

CHAMPION

D11.

D12.

D13.

D14.

D15.

Patentregistrationprocessis streamlinedandclarifiedwith theamendedimplementing rulesandregulations(IRR)of patentregistrationprovisions oftheIPCode Significantimprovementinthe D12.1 TheManualofSubstantiveExaminationforPatents(MSEP)is consistencyofpatent updatedtoincludeprovisionsofRA9502byendofQ1 examinersdecisionsthatis D12.2 MSEPisusedinthetrainingforpatentexaminersanddiscussion consistentwithandalignedto onfurtherupdatestoMSEPisconductedstartingQ2 declaredIPOPHLpatentpolicies D12.3 MSEPisusedbyallpatentexaminersandatleast50%ofOfficial ActionsciteMSEPbyQ3 D12.4 GuidelinesforFormalityExaminationisproposedbyQ4 Designregistrationsare D13.1 RequiredamendmentstotheIRRaremadebyQ1 generallygrantedin5daysand D13.2 ProcessreengineeringisdonebyQ1andincludedinIIPMS atthesamecostascopyright D13.3 RequiredapprovalsforfeereductionsareobtainedbyQ2 notifications/registrations D13.4 Designin5DaysispromotedtorelevantindustriesinQ4 (DESIGNIN5DAYS) UtilityModelregistrationsare D14.1 RequiredamendmentstotheIRRaremadebyQ1 generallygrantedin2months D14.2 ProcessreengineeringisdonebyQ1andincludedinIIPMS (UMIN2MONTHS) D14.3 UMin2monthsispromotedinrelevantindustriesbyQ4 D14.4 ProposedamendmentstotheIPCodetofurtherenhanceUM registrationandmakeitmorerelevanttoSMEsareproposedby Q4 Effectivemanagementof D15.1 Theupdatedorganizationalstructureincludesatrainingunit,

D10.3 IntensifiedIPinformationcampaignisinplaceinstrategic sectorsandindustriesinthecountry. D10.4 Aninstitutionalcommunicationsgroupisorganizedand functioninginIPOPHL D11.1 IRRisapprovedbyQ1 D11.2 OrientationsandtrainingsontherevisedIRRisconductedbyQ2 D11.3 IRRisfullyimplementedbyQ3 D11.4 PositivefeedbackisobtainedfrompatenteesandIPpractitioners onpatentsonthestreamlinedandclarifiedprocessesbyQ4

EPIFANIOREY M.EVASCO

Deliverqualityandtimely patents,trademarks,and otherregistrations

EPIFANIOREY M.EVASCO

Deliverqualityandtimely patents,trademarks,and otherregistrations

EPIFANIOREY M.EVASCO

Deliverqualityandtimely patents,trademarks,and otherregistrations

EPIFANIOREY M.EVASCO

Deliverqualityandtimely

EPIFANIOREY

DELIVERABLES2011

DELIVERABLE
knowledgeworkersinthe BureauofPatentsin preparationforthe implementationofIIPMS

INDICATORS

STRATEGICGOAL
patents,trademarks,and otherregistrations. Provideaconducivework environmentthat supportsprofessional growthandpromotes worklifebalance Deliverqualityandtimely patents,trademarks,and otherregistrations

qualitymechanisms,andotherenhancements D15.2 Patentexaminersareinvolvedintheenhancementstobe implemented D15.3 Aninstitutionalmechanismisinplacetoprovidescholarshipsfor furthereducation D15.4 PositivefeedbackisobtainedfromIPownersandpractitioners onimprovementsmadeinthebureaueveryquarterstartingQ2 D16.1 AnupdatedorganizationalstructureisapprovedbyDGbyQ2 D16.2 Atleast8newexaminersarehiredandtrainedbyQ2and additional8moreinQ4 D16.3 Anefficientworkdistributionandmonitoringprocessis implementedbyQ3tominimizeunassignedapplicationsand trackpatentexamination

CHAMPION M.EVASCO

D16.

Arationalizedpatent examinationorganizationisin placetoexpandthebureaus capacitytomeetglobalpatent examinationneeds

LOLIBETHR. MEDRANO

D17.

D18.

D16.4 Designappropriateindicatorsusinginternationalbenchmarksby Q2andimplementationbyQ3 Speedydispositionof D17.1 Disposalrateisreducedto25%byQ2andfurtherreducedto applicationspendingappealof 50%byQ3 examinersdecisionorwith D17.2 75%ofapplicationsunderappealasof2010areresolvedbyQ4 thirdpartyobservations D17.3 Applicationswiththirdpartyobservationsasof2010are resolvedbyQ4 D17.4 PositivefeedbackisobtainedfromIPownersandIPpractitioners everyquarterstartingQ3 Patentexaminationskillsare D18.1 Trainingsonspecificfields,includingnewtechnologies,are enhancedthroughacontinuous conductedeveryquarterstartingfromQ2 learningmechanismforpatent D18.2 UniversityprofessorsandBalikScientistsaretappedtoprovide examiners mentoringandtutoringonspecializedfieldsforexaminers startingQ2

Deliverqualityandtimely patents,trademarks,and otherregistrations

LOLIBETHR. MEDRANO

Deliverqualityandtimely patents,trademarks,and otherregistrations

LOLIBETHR. MEDRANO

DELIVERABLES2011

DELIVERABLE

INDICATORS

STRATEGICGOAL

CHAMPION

D19.

D20.

D21.

D18.3 SpecificskillstraininginrelevantareasareidentifiedbyQ2and institutionalizedstartingQ3 D18.4 AknowledgemanagementinitiativeisinplacebyQ3 Proposedlegislationsto D19.1 ProposedamendmenttothecopyrightprovisionsoftheIPCode enhancetheIPsystemand isapprovedbytheHouseofRepresentativesbyQ1andSenate strengthenIPOPHLinfulfilling Q2 itsmandatearesuccessfully D19.2 EnforcementBillisapprovedbybothhousesbyQ3 introduced D19.3 AccessiontovarioustreatiesaresupportedbytheDepartment ofForeignAffairsbyQ4 D19.4 ProposedamendmenttothepatentprovisionsoftheIPCodeare finalizedbyQ4 HeightenedawarenessonIP D20.1 Atleast2LGUsinMetroManilasignaMOAwithIPOPHLbyQ3 amonglocalgovernment tocollaborate officialsthroughcollaborations D20.2 MOAshallincludeatleastoneIPtrainingconductedforthe andIPenforcement staffoftheLGUstartingQ3 undertakings D20.3 MOAshallincludeatleastoneIPeventorundertakingis implementedwithLGUsundertheMOAbyQ4 D20.4 MOAshallincludeconductofbaselineIPawarenesssurveywith thebusinesssectoroftheLGUbyQ4inpreparationforthe businesspermitissuancein2012 Significantimprovementinthe D21.1 AnupdatedManualofSubstantiveExaminationispublishedby qualityandconsistencyof Q4andusedbyallexaminersbyQ4 trademarkexaminersdecisions D21.2 Aqualityassurancemechanismfortrademarkexamination thatisconsistentwithand decisionisestablishedandfunctioningstartingQ3 alignedtodeclaredIPOPHL D21.3 PositivefeedbackisobtainedfromtrademarkownersandIP trademarkpolicies practitionersontrademarkexaminationsconductedonQ3and everyquarterthereafter D21.4 Reversalrateofexaminersdecisiononpurelylegalissues appealedtotheDGisnotmorethan20%byQ1

Leadtheadvocacyfor legalandpolicy infrastructurestoaddress emergingnational& globaldemandsoftheIP system

LOLIBETHR. MEDRANO

Increasethelevelof appreciationof,respect for,andutilizationofIP

LOLIBETHR. MEDRANO

Deliverqualityandtimely patents,trademarks,and otherregistrations

LENYB.RAZ

DELIVERABLES2011


D22.

DELIVERABLE
Furtherreductionof turnaroundtime(timeoffiling toregistration,withthe exceptionofOppositions)

INDICATORS

STRATEGICGOAL
Deliverqualityandtimely patents,trademarks,and otherregistrations

D23.

Effectivemanagementof knowledgeworkersinthe BureauofTrademarksin preparationforthe implementationoftheIIPMS

D22.1 Trademarkapplicationsareassignedtoexaminerswithin21 calendardaysfromdateoffiling(includingapplicationsfiled throughIPSO)inQ1and15calendardaysoffilinginQ2and10 daysstartingQ3 D22.2 Registrabilityreportsareissuedwithin15daysfromassignment ofapplicationtotheexaminerstartingQ4 D22.3 TotalAverageDisposalPendencyisreducedto8monthsbyQ1 andfurtherreducedto6monthsstartingQ4 D22.4 Finaldecisionsarerenderedbyexaminerswithin30daysfrom receiptoftheresponsetothelastofficialactionstartingQ3 D23.1 Anoperationalperformancemonitoringsystemthatincludes workloadandproductivitymeasurementsforeachknowledge workerisestablishedbyQ3andreviewedperiodicallyevery quarter D23.2 AnOfficialActiontrackingsystemisestablishedbyQ4to ensureclarityoftext,comprehensivenessoflegalissuesraised andminimizedfrequencyofissuancesamongothers D23.3 Rationalizedworkdistributionbasedoncompetenceandrankis inplacebyQ3 D23.4 Acontinuinglearningmechanismintrademarkrelatedtopicsis inplacestartingQ3

CHAMPION LENYB.RAZ

D24.

Institutionalresultsarederived

D24.1 5%oftotalIPOPHLtrademarkfilingswillcomefromIPSO

Deliverqualityandtimely patents,trademarks,and otherregistrations Provideaconducivework environmentthat supportsprofessional growthandpromotes worklifebalance Developandmaintaina highlymotivated, competent,andcohesive workforcecommittedto servewith professionalism, transparency,and integrity ProvideIPrelated

LENYB.RAZ

LENYB.RAZ

DELIVERABLES2011

DELIVERABLE
fromoperationofIPSOs

INDICATORS
startingQ3,ofwhichshallcompriseofindustryorniche leaders AlocalIPcoregroupisorganizedineachareawherethereisan IPSO,involvingatleast2publicand3privateentitiesbyQ3,and thegrouphashostedatleast1IPeventbyQ4 AllstaffsandadvocatesstationedinIPSOarecompetentin trademarklawandregistrationprocessasevidencedbytheir activeparticipationinseminars/trainingsandsuccessfully answeringendusersqueriestobedocumentedstartingQ2 AnnualworkplansofeachIPSOareapprovedfor implementationbyendofQ1andmonitoredeveryquarter thereafter StrategicpartnershipwithDTIRODGtointroducetheuseof trademarksamongOTOPisformalizedbyQ1 20%oftheOTOPbusinesseshaveadoptedadistinctbrandbyQ4 Collectivemarksareappliedforregistrationby20%ofthe provinceswithOTOP Atleast1TMseminarforOTOPisheldeveryquarterstartingQ2

STRATEGICGOAL
businessdevelopment andtechnologytransfer services Increasethelevelof appreciationof,respect for,andutilizationofIP

CHAMPION

D24.2

D24.3

D24.4

D25.

Useoftrademarktocreate valueforOTOPbusinessesis increasedthroughpartnership withDTIRODG

D25.1 D25.2 D25.3 D25.4

D26.

AnefficientandtransparentIP registrationsystemusing internationallyacceptedIT systemsspeciallydesignedfor IPoffices

D26.1 ThedatabaseofUtilityModelsandIndustrialDesignsisupdated andtheirbusinessprocessesarereengineeredandvalidatedby Q2. D26.2 WIPOIPASforUtilityModelandIndustrialDesignregistrationis deployedbyQ3andgoeslivebyQ4. D26.3 DatabaseofInventionsisupdatedbyQ3anditsbusiness processesarereengineeredandvalidatedbyQ4. D26.4 Trademarksdatabaseis90%updatedbyQ4andthere engineeringofitsbusinessprocesseshascommencedbyQ4with

ProvideIPrelated businessdevelopment andtechnologytransfer services Increasethelevelof appreciationof,respect for,andutilizationofIP Deliverqualityandtimely patents,trademarks,and otherregistrations

LENYB.RAZ

MA.CORAZON DP.MARCIAL

DELIVERABLES2011

10

DELIVERABLE

INDICATORS
thefollowingPOSTREGISTRATIONFEATURESalreadyinplaceby then:(a)guidelinesonexaminationofdeclarationsofuseand processingorrecordationrequests;(b)turnaroundtimeof processingdeclarationsofuseandrecordationrequestsnot morethan5calendardays;(c)100%automatedprocessingof transactionspertainingtodeclarationsofuseandrecordation AllIPregistrationrelateddocumentsfiled/submittedinQ4are digitalizedusingWIPOScanwithin24hoursfrom filing/submission. TheeBayadsystemforTMapplicationsfiledonlineisavailable toclientsbyQ2. Atleast30%ofallTMapplicationsarefiledonlinestartingQ4. AnexperimentalOneStopClientServiceHubisestablishedbyQ4 withTMofflineelectronicfilingaswellasTMandDesignsearch facilities,amongothers. IPOPHLrecommendationforaccessiontoMadridProtocolis submittedtotheDepartmentofForeignAffairs(DFA)byQ2 IPOPHLrecommendationforaccessiontotheHagueAgreement issubmittedtotheDFAbyQ3. IPOPHLrecommendationforaccessiontotheSingaporeTreatyis submittedtotheDFAbyQ3. IPOPHLrecommendationsforaccessiontotheNice,Vienna,and LocarnoAgreementsaresubmittedtotheDFAbyQ3 AdraftoftheIPOPHLIPpolicyframeworkandimplementation strategyissubmittedforapprovalonQ4. SpecificrecommendationsonemergingIPsliketheprotectionof GeographicalIndications,TraditionalKnowledge,and TraditionalCulturalExpressionsareformulatedbyQ3. BlueprintforDesignin5DaysandUMin2Monthsare

STRATEGICGOAL

CHAMPION

D27.

Moreclientfriendlyelectronic andwebbasedIPregistration relatedservicesareintroduced andpilottested

D27.1

Deliverqualityandtimely patents,trademarks,and otherregistrations

MA.CORAZON DP.MARCIAL

D27.2 D27.3 D27.4

D28.

Amoreaccessibleand affordableIPregistration systemismadeavailableto Filipinosbyaccedingtotreaties thatallowthePhilippinesto participateinglobalIP infrastructures A3DIPpolicyframeworkand implementationstrategyfor IPOPHLisformalizedand adoptedinordertoguideall IPOPHLactionsanddecisions

D28.1 D28.2 D28.3 D28.4 D29.1 D29.2

Leadtheadvocacyfor legalandpolicy infrastructurestoaddress emergingnationaland globaldemandsoftheIP system

MA.CORAZON DP.MARCIAL

D29.

D29.3

Deliverqualityandtimely patents,trademarks,and otherregistrations Leadtheadvocacyfor legalandpolicy

MA.CORAZON DP.MARCIAL

DELIVERABLES2011

11

DELIVERABLE

INDICATORS

STRATEGICGOAL
infrastructurestoaddress emergingnationaland globaldemandsoftheIP system Leadtheadvocacyfor legalandpolicy infrastructurestoaddress emergingnationaland globaldemandsoftheIP system

CHAMPION

D30.

D31.

D32.

approvedforimplementationbyQ3. D29.4 BlueprintforTMin5DaysissubmittedbyQ4for implementationin2012. IncreasedroleofIPOPHLasa D30.1 AdraftoftheASEANIPRActionPlanfor20112015isprepared memberoftheASEANWorking byIPOPHLinQ1andsubmittedforapprovalbytheAMCsand GrouponIntellectualProperty eventuallybytheASEANEconomicMinistersbyQ2. Cooperation(AWGIPC)withthe D30.2 2011ActivitiespursuanttotheASEANIPRActionPlanare endinviewofaligning implementedwithIPOPHLsactiveparticipation,withatleast2 Philippinedomesticinitiatives activities,hostedbyIPOPHLbyQ4. withinternationalIP D30.3 ThroughIPOPHLsefforts,therelationshipofAWGIPCwith discussionsandcooperation dialoguepartnersisstrengthened,asevidencedbyatleastone collaborativeactivitywithIPOPHLsactiveparticipationper dialoguepartnerbyQ4. D30.4 TheASEANSecretariatisassistedbytheIPOPHLinmonitoring theactivitiesunderoftheActionPlanfollowingasystem adoptedbytheAWGIPC. Moreeffectivelegalremedies D31.1 Astakeholdersconsultationisconductedontheproposed areprovidedthrough revisionsoftheRulesonIPCbyQ1 streamlinedproceduresand D31.2 RevisedRulesonIPCaresuccessfullyimplementedbyQ2 revisedrulesforInterPartes D31.3 Internal/BureauSupplementalGuidelinesonAdjudication Case(IPC) RelatedProcessesaredraftedbyQ3 D31.4 Positivefeedbackfromstakeholdersontheimplementationof therevisedrulesisnotlessthan50%asofQ4 Casebacklogiseradicated D32.1 CasesfiledpriortoDecemberof2006aregivenpriorityand througheffectivedisposalof managedforspeedyresolutionstartingQ1 agingcases D32.2 CasesfiledbetweenJanuaryof2007toDecemberof2007are givenpriorityandmanagedforspeedyresolutionstartingQ2 D32.3 CasesfiledbetweenJanuaryof2008toDecemberof2009are

MA.CORAZON DP.MARCIAL

Providespeedy,quality,& NATHANIELS. effectivelegalremedies AREVALO andbetheforumof choiceforIPdisputes

Providespeedy,quality,& NATHANIELS. effectivelegalremedies AREVALO andbetheforumof choiceforIPdisputes

DELIVERABLES2011

12

DELIVERABLE

INDICATORS

STRATEGICGOAL

CHAMPION

D33.

D34.

D35.

D36.

D37.

managedforspeedyresolutionstartingQ3 D32.4 Positivefeedbackfromlitigantsandlawyersinvolvedinthe agingcasesbyQ4 Innovationsforachieving D33.1 InitialframeworkandplanisdiscussedbyQ2 greatertransparencyinIP D33.2 Stakeholderconsultationofframeworkandplanisconductedby litigationisexplored Q3 D33.3 NecessaryrulesareapprovedforimplementationbyendofQ4 D33.4 PilottestingstartsinQ4 CompetencyofIPOPHLlawyers D34.1 SponsoringoneIPOPHLlawyertoashortcourseinIPintheUSor israisedthroughcontinuous EuropebyQ3 legaleducation D34.2 Sponsoringatleast5IPOPHLlawyerstotheLLMIPatADMU LAWbyQ3 D34.3 OrganizedlecturesonvarioustopicsofIPinIPOPHLstartingQ1 D34.4 OrganizedanIPlectureserieswithpartnerorganizations Significantimprovementinthe D35.1 Enhancementsonlegalresearchandcaseanalysisareinplace qualityandconsistencyofBLA byQ2 decisionsthatisconsistentwith D35.2 Interventionsfocusedondecisionwritingskillsareinplace andalignedtodeclaredIPOPHL startingQ2 policies D35.3 Periodicassessmentsonqualityimprovementsareinplace startingQ3 D35.4 PositivefeedbackfromlitigantsandlawyersstartingQ4 Moreeffectivelegalremedies D36.1 RevisedRulesonIPCareapprovedforimplementationbyQ2 areprovidedthrough D36.2 TurnAroundtime(TAT)forIPCcasedisposalsisshortenedto1 streamlinedproceduresand yrbyQ4 revisedrulesforInterPartes D36.3 NumberofdisposalsofIPCsincreaseto25%byQ4 Case(IPC) D36.4 Positivefeedbackfromstakeholdersisupby25%byQ4 ThecaseflowofIPCcasesin D37.1 Noticetoanswerissuedwithin3workingdaysfromreceiptof IPOPHLisbettermanagedwith petition/oppositionbyHO atightercasemonitoring D37.2 OrderissuedreferringcasetoIPOMediationOfficewithin5

Providespeedy,quality,& NATHANIELS. effectivelegalremedies AREVALO andbetheforumof choiceforIPdisputes Providespeedy,quality,& NATHANIELS. effectivelegalremedies AREVALO andbetheforumof choiceforIPdisputes

Providespeedy,quality,& NATHANIELS. effectivelegalremedies AREVALO andbetheforumof choiceforIPdisputes

Providespeedy,quality,& EDWIN effectivelegalremedies DANILOA. andbetheforumof DATING choiceforIPdisputes Providespeedy,quality,& EDWIN effectivelegalremedies DANILOA. andbetheforumof

DELIVERABLES2011

13


system

DELIVERABLE

INDICATORS
workingdaysfromreceiptofansweranddatabasemonitoring caseflowisupdatedinrealtimebyQ1 TATforissuanceofInterlocutoryOrdertosubmitpositionpaper within3workingdaysfromterminationofpreliminary conference(Q2) Submissionofdraftatleast10%ofthetotalnumberofcases submittedfordecision BLAhassubmittedtoODGdraftMOAwithDILGbyQ1 Compliancerateofdecisionsandordersis100%byQ4 DataandreportsofserviceofIPVdecisionsandorders,including injunctiverelief(TROs,injunctions)arepostedinIPOwebsite startingQ1 PositivefeedbackfromIPownersandpractitionersinvolvedin caseswithjudgmentsforexecutionbyQ4 BLAdecisionsareuploadedintoapubliclyaccessibledatabase byQ2andupdatedweeklythereafter ODGdecisionsareuploadedintoapubliclyaccessibledatabase byQ3andupdatedweeklythereafter Enteringintoanagreementwiththejudiciarytoinclude decisionsofthetrialcourt,CourtofAppealsandtheSupreme CourtintheIPOPHLdatabasebyQ4 IncreasedusageoftheportalbystakeholdersbyQ4 RelatedworkprocessesatBLAarestreamlinedbyendofQ2 AnupdatedBLArecordsmanagementsystemisimplementedby Q2 EvidenceStorageguidelinesareimplementedbyQ3 Apublicpresentationoftherecordsmanagement&evidence storagesystemistothestakeholdersbyQ4 AnInformationSystemStrategicPlan(ISSP)isformulated

STRATEGICGOAL
choiceforIPdisputes

CHAMPION DATING

D37.3

D37.4 D38. ExecutionofIPOPHLjudgments andordersareimplemented withtheassistanceofLaw enforcementsagencies D38.1 D38.2 D38.3

Providespeedy,quality,& EDWIN effectivelegalremedies DANILOA. andbetheforumof DATING choiceforIPdisputes

D38.4 D39. MakingalldecisionsofIPcases, D39.1 whetherinIPOPHLorthe courts,publiclyaccessible D39.2 fostersgreatertransparency andconsistency D39.3

Providespeedy,quality,& EDWIN effectivelegalremedies DANILOA. andbetheforumof DATING choiceforIPdisputes

D40.

D39.4 Integrityofcaserecordsand D40.1 evidenceisgreatlyimprovedby D40.2 aninstitutionalrecords& evidencestoragemanagement D40.3 system D40.4 Programsandinitiativesof D41.1

Providespeedy,quality,& EDWIN effectivelegalremedies DANILOA. andbetheforumof DATING choiceforIPdisputes

D41.

Provideaconducivework

VINALIZA

DELIVERABLES2011

14

DELIVERABLE
IPOPHLaresupportedby appropriateITbasedresources andsolutions

INDICATORS

STRATEGICGOAL
environmentthat supportsprofessional growthandpromotes worklifebalance

D42.

D43.

D44.

togetherwithallbureausbyendofQ1 D41.2 ISSPshallincludedetailedoperationalplans,projects,resource requirementsandbudgetsforimplementationin2012 D41.3 ISSPisreviewedandapprovedbyDGforimplementationbyQ2 D41.4 ISSPisreviewedandendorsedbytheNationalComputerCenter (toDBMforapproval)byQ3 AnITbasedInformation D42.1 ThedesignforITinfrastructurefortheInformationCenteris Center,aconglomerationofthe formulatedandapprovedbytopmanagementbyQ2 IPOPHLCallCenter,Knowledge D42.2 TheITinfrastructurefortheInformationCenterisupand Center,andEnforcement runningbyQ3 Center,isestablished D42.3 Keycomponentsandinformationrequirementsofthe EnforcementCenterarefullyacceptedbytargetusersbyQ3 D42.4 TheInformationCenterprojectmeetsuserexpectations (averagesatisfactionratingof3over5points)byQ4 IncreasedusageoftheIT D43.1 AtleastoneITrelatedtutorialsessionisprovidedtoevery systemsamongIPOPHL bureaueveryquarterstartingQ2 employeesresultsfroma D43.2 AmonthlyKapihansaMISisheldforManCom/ExeCom continuingITliteracyprogram startingQ2todiscussITtrendsand/orconcernsaffectingoffice operations D43.3 ThepresentationandcommunicationskillsofMISstaffare improvedby75%byQ4 D43.4 Atleast50%increaseintheusageoftheITsystembyQ4 AnHRIntegratedSystem,which D44.1 KeysystemrequirementsarefullyacceptedbyusersbyQ2 includesanAttendanceand D44.2 HRIntegratedsystemisdeveloped/implementedbyQ3 LeaveMonitoringintegrated D44.3 Thesystemmeetsuserexpectations(averagesatisfactionrating withPayrollSystem,isinplace of3over5points)byQ4 D44.4 Atleast50%reductionintimeusedforattendancemonitoring andpayrollpreparationbyQ4

CHAMPION RUTHC. CABRERA

Provideaconducivework environmentthat supportsprofessional growthandpromotes worklifebalance

VINALIZA RUTHC. CABRERA

Developandmaintaina highlymotivated, competent,andcohesive workforcecommittedto servewith professionalism, transparency,and integrity Developandmaintaina highlymotivated, competent,andcohesive workforcecommittedto servewith professionalism, transparency,and

VINALIZA RUTHC. CABRERA

VINALIZA RUTHC. CABRERA

DELIVERABLES2011

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D45.

DELIVERABLE

INDICATORS

STRATEGICGOAL
integrity Institutionalizecopyright supportservices

CHAMPION VINALIZA RUTHC. CABRERA

D46.

D47.

D48.

Acopyrightregistrysystemisin D45.1 Keysystemprocessingrequirementsarefullyacceptedbytarget placethatwilleffectivelyserve usersandstakeholdersbyQ2 queriesonregistered D45.2 Keyreportsandanalyticaltoolstobegeneratedonlineis copyrights designedwithstakeholdersandIPOPHLmanagementbyQ2 D45.3 SystemissignedoffandfullyacceptedbytargetusersbyQ3 D45.4 Theregistrysystemmeetsuserexpectations(average satisfactionratingof3over5points)throughfeedbacksystem byQ4 AnintegratedIPadministration D46.1 IIPMSserversprocured,installedandoperationalbyQ3andIPAS andsearchsystemthatis isinstalledandconfiguredinIIPMSserverbyQ3 efficientandtransparent, D46.2 UpdatedUtilityModelandDesigndatabasesandInvention operatinginasecureand PatentdatabasesmigratedtoIIPMSserverbyQ3andbyendof highlyreliableICTinfrastructure Q4,respectively D46.3 ExistingITsystems(FeeManagementSystem,SOAetc)for UM/IDareintegratedtoIPASandoperationalbyQ3 D46.4 IncidencereportingmechanisminplacebyQ3and comprehensivereportofIIPMSinitialphasesubmittedbyendof Q4 TheICTStrategicDirection D47.1 TheICTStrategicPrioritiesforIPOPHLareidentifiedand Statementandbroad approvedandincorporatedintheISSPbyQ2 parametersaredefinedto D47.2 ThedefiningcharacteristicsoftheICTframeworkisdefinedand ensurethatMISoperational approvedbyQ3. plansandactionsarealigned D47.3 ThedefiningcharacteristicsoftheInformationManagement withtheprogramsand (IM)frameworkiscompletedandapprovedbyQ3. initiativesofIPOPHL D47.4 TheICTStrategicDirectionStatementiscompletedand approvedbyQ4. IPinformationwillbe D48.1 ConceptualframeworkfortheIPeDataBankandIPOPHL KnowledgeCentercompletedandapprovedbyendofQ1

Deliverqualityandtimely patents,trademarks,and otherregistrations

LOURDESF. ALABARCA

Provideaconducivework environmentthat supportsprofessional growthandpromotes worklifebalance

LOURDESF. ALABARCA

Deliverqualityandtimely

LOURDESF.

DELIVERABLES2011

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DELIVERABLE
convenientlyaccessiblebythe publicthroughanIPeData Bankoranelectronic centralizeddepositary containingvariousIPdatabases (TMregistry,UM/IDregistry, Inventionsregistry,IPCases registry) Usersandadministratorsof IPOPHLsICTfacilitiesare guidedbyICTpoliciestoensure thatICTassetsareusedand maintainedeffectivelyina secureenvironment

INDICATORS

STRATEGICGOAL
patents,trademarks,and otherregistrations Increasethelevelof appreciationof,respect for,andutilizationofIP

D48.2 TheeDataBankapplicationsystemsoftwareisdevelopedand completedbyQ3 D48.3 IPeDataBankiscreatedwithstakeholderparticipationandis promotedtotargetusersbyQ4 D48.4 PositivefeedbackisobtainedfromIPownersandIPpractitioners byQ4.

CHAMPION ALABARCA

D49.

D50.

IPOPHLisabletorespondto accidents,disasters, emergenciesorthreatswithout anystoppageinitscritical businessoperations Institutionswithhighincidence of,orpotentialfor, technologicalinnovationare equippedwithInnovationand TechnologySupportOffices(or

D51.

D49.1 Generalandbasicpoliciesfortheuseofemail,IPOPHILnetwork, instantmessagingandotherworkautomationsupportservices areapprovedandimplementedbyQ2 D49.2 ITrelatedimplementationpoliciesfortheuseofITenabled applicationsystemsareapprovedandimplementedbyQ3 D49.3 ITpoliciesfortheprocurement,management,and administrationofITassetsareapprovedandimplementedby Q4. D49.4 PoliciesonthedisposalofITassetsareapprovedand implementedbyQ1 D50.1 ABusinessImpactAnalysisreportisdiscussedandfinalizedby Q3 D50.2 AsolutionsdesignisfinalizedandapprovedbyQ3 D50.3 Abusinesscontinuityplan(BCP)methodologyforIPOPHLis completedandapprovedbyQ4 D50.4 TheBCPisimplementedbyQ4 D51.1 Atleast10institutionshaveagreedtohostITSOsandappointed staffmemberstoundergotrainingbyQ1 D51.2 ThemanagementandstaffofallITSOshavecompletedthe requiredtrainingbyendofQ3andITSOshaveopenedbyQ4 D51.3 Thebusinessplanandfranchise(operations)manualforITSO

All8StrategicGoals LOURDESF. ALABARCA Lessenthecarbon footprintofIPOPHILto supportagreenandclean environment

Provideaconducivework environmentthat supportsprofessional growthandpromotes worklifebalance ProvideIPrelated businessdevelopment andtechnologytransfer services

LOURDESF. ALABARCA

CARMENG. PERALTA

DELIVERABLES2011

17

DELIVERABLE

INDICATORS

STRATEGICGOAL

CHAMPION

D52.

D53.

ITSOPatentLibraries)whichare aredraftedwiththeactiveparticipationofhostinstitutionsby linkedasanetworkwithother Q3 technologyinformationcenters D51.4 IPOPHLLibraryistransformedintoatechnologyandIP informationresourcecenterbyQ3andlinkedtoITSOsandat leasttwomajorlibrariesinthecountrybyQ4 Technologyandinnovation D52.1 Apatentinformationunitofnotlessthan5specialistsis supportpoliciesandstrategies establishedbyendofQ1toconductpatentsearch,mappingand ofIPOPHLareenhancedbyan analyticstosupportIPOPHLmanagement institutionalizedpatent D52.2 Atwoyearworkplanforthepatentinformationunitisapproved informationunit forimplementationbyQ2 D52.3 Apatentshoplistcontainingselectedtechnologiesofexpired patentsandthosenotpatentedinthecountryismadeavailable topriorityindustrysectorsstartingQ3andupdatedevery quarterthereafter D52.4 Quarterlypublicationsdesignedtodetechnicalizedpatentson selectedtechnologicalfields(suchasgreentechnologies)or products(suchascommonlyprescribedmedicines)willbemade availablestartingQ3 Theinstitutionalcapacityof D53.1 Atleast2majorcollaborationsoractivitiesfor2011are IPOPHLisenhancedby implementedwitheachcurrentpartnerinstitution,namely: internationalpartnershipsand WIPO,EPO,USPTOandTIPObyQ3 bilateralcooperationwith D53.2 AdditionalbilateralcooperationisexploredwithChina variousinstitutionsor D53.3 AdditionalbilateralcooperationisexploredwithBrazil governmentagencies D53.4 IPOPHLparticipationinAPECIPEGisincreased

ProvideIPrelated businessdevelopment andtechnologytransfer services

CARMENG. PERALTA

ProvideIPrelated businessdevelopment andtechnologytransfer services Deliverqualityandtimely patents,trademarks,and otherregistrations. Provideaconducivework environmentthat

CARMENG. PERALTA

DELIVERABLES2011

18

DELIVERABLE

INDICATORS

STRATEGICGOAL

CHAMPION

D54.

Organizationalgoalsare supportedbybroadbased constituentswithinIPOPHL

supportsprofessional growthandpromotes worklifebalance D54.1 ACodeofProfessionalConductforIPOPHLemployees(theCode) Developandmaintaina highlymotivated isdraftedbyendofQ1 competentandcohesive D54.2 TheCodeisapprovedbyDGforimplementationonQ3. workforcecommittedto D54.3 TheCodeemphasizestheroleofeachemployeeinthe servewith attainmentoftheorganizationalgoals D54.4 OrientationprogramontheCodeandthemoduleforMyPlace professionalism, transparencyandintegrity intheSunarefinalizedforimplementationbyQ3 Increasethelevelof appreciationof,respect for,andutilizationofIP ProvideIPrelated D55.1 StrategicpartnershipwithNationalLibraryisformalizedto businessdevelopment providecopyrightnotificationservices andtechnologytransfer D55.2 ThestrategicpartnershipofIPOPHLwithUPManilaon services comprehensiveIPprotectionandmanagementcollaborationis formalizedinQ1andatwoyearworkplanisapprovedfor Increasethelevelof implementationbyQ2 D55.3 AnIPAvatarissenttoNCCAtoforgecollaborationsinprotecting appreciationof,respect for,andutilizationofIP traditionalculturalexpressionsandtraditionalknowledge D55.4 AnIPAvatarissenttoNCIPtoforgecollaborationsinprotecting traditionalculturalexpressionsandtraditionalknowledge D56.1 Atwoyearmarketingandcommunicationsplanisapprovedby Increasethelevelof appreciationof,respect endofQ1andimplementedstartingQ2,whichshallinclude for,andutilizationofIP IPOPHLsparticipationinatleast3eventsorganizedby stakeholdersandpartnerinstitutionseveryquarter D56.2 BaselinedataonIPawarenessofbusinesssectorestablishedby

CARMENG. PERALTA

D55.

Theservicedelivery mechanismsofIPOPHLare enhancedbydomestic partnershipswithvarious institutionsorgovernment agencies

CARMENG. PERALTA

D56.

Successfulconsumeralization oftheconceptofintellectual propertyasabusinessand economictool,startingfrom MetroManilaand1majorcity

EVELYNM. DAPLAS

DELIVERABLES2011

19

DELIVERABLE
inLuzon,VisayasandMindanao

INDICATORS

STRATEGICGOAL

CHAMPION

D57.

Heightenedpublicawareness onIPOPHLactivitiesand initiativesthroughpublic relations,socialmediaand otherchannels

D58.

Anappropriatebrandimageor tradedressforIPOPHLis developedthroughconsistent practiceandusage

D59.

AllmembersofIPOPHL

endofQ3 D56.3 Consumersurveypilottestedtotargetbusinesssectorbyendof Q4 D56.4 OfficialtranslationofkeytermsonIPisinplacebyendofQ4 D57.1 Atleast1pressarticleinnationalpapersforeveryeventor activityofIPOPHL,andnotlessthan2releasespermonthonIP startingQ1;andfortheprovinces,atleast1pressarticlein3 provincialpapersonIPeverymonthstartingbyendofQ2 D57.2 Regularconduct(2xamonth)ofbasicorientationseminarsonIP forthegeneralpublicwithanaggregateofnotlessthan120 participantseveryquarter D57.3 Initiate&sustainaregularTVprogramonIPandguestingsat variousradioprograms D57.4 Anonlineeventscalendarisupdatedweeklyandcontains interactivefeaturesforinterestedpartiestocontactorganizers priortoandaftertheevent. D58.1 StandardizedtradedressandthemeforIPOPHLinthenew officeinteriors,slidepresentations,businesscards,stationeries andotherprintedmaterialsassociatedwithIPOPHLareinplace bymidofQ2 D58.2 Logisticalandstylesupportareprovidedtothesponsoringor organizingprojectteamorbureautoensureconsistentbrand image D58.3 PublicationofIPprimersandIPOPHLbrochuresbyQ3;and IPOPHLhasanewvisiblesymbolbyendofQ4 D58.4 Publicassistancesystemenhancedandsystematizedwitha manual/guideandamonitoringmechanismtodocument performance D59.1 Designedandimplementedanintraorganizational

Increasethelevelof appreciationof,respect for,andutilizationofIP

EVELYNM. DAPLAS

Increasethelevelof appreciationof,respect for,andutilizationofIP

EVELYNM. DAPLAS

Developandmaintaina

EVELYNM.

DELIVERABLES2011

20

DELIVERABLE
organizationarewellinformed ofprograms,eventsand initiativesthrougheffective internalcommunications

INDICATORS
communicationmechanismstoeffectivelyprovideweekly updatesofprojectsandeventstoreachallemployeesbyendof Q1 Atleast1activitytopromote3DIPamongIPOPHLemployees permonthstartingQ1 Atleast50%increaseintheunderstandingandappreciationof 3DIPamongIPOPHLemployeesbyQ3 Atleast80%increaseinawarenesslevelofallmembersof IPOPHLontheprograms,eventsandinitiativesofIPOPHLbyQ4 IPOPHLfacebookandtwitterhaveacquiredatleast500fansby endofQ2;1000fansbyendofQ3;and1500fansbyendofQ4 Atleast50%oftheparticipantsofIPOPHLeventsand75%ofthe lawyerspracticingIParefansofIPOPHLFacebookandtwitter Atleast1entry,uploadorupdateismadeonIPOPHLfacebook andtwittereveryday,includingrealtimeentriesmadeduring IPOPHLevents InformationontheeventsandactivitiesofIPOPHLareuploaded toIPOPHLwebsitewithinaweekaftertheeventoractivity PhysicaltransfertothenewbuildingiscompletedbyendofQ2 Zeromanhoursislostincoreoperationsandthereisno interruptioninallIPregistrationwork Zerodowntimeresultsinthetransferofutilities(electricity, telecommunications,internet,cableTV,etc.) Aproperturnoverismadeofthevacatedbuildingtolessor Acomprehensiveemergencymanagementsystemisinplaceby Q2,andamanualizedguideispreparedbyQ3 IPOPHLhas1fullytrainedemergencyresponseteamonevery floor Aformalizedstructureisestablishedtoensureoccupational

STRATEGICGOAL
highlymotivated, competent,andcohesive workforcecommittedto servewith professionalism, transparency,and integrity

CHAMPION DAPLAS

D59.2 D59.3 D59.4

D60.

Internetsocialnetworksare effectivelyusedtopromotethe useoftheIPsystemand servicesofIPOPHL

D60.1 D60.2 D60.3

Increasethelevelof appreciationof,respect for,andutilizationofIP

EVELYNM. DAPLAS

D60.4 D61. Theofficeenvironmentat IPOPHLheadquartersis significantlyenhancedwiththe successfultransferofits operationstothenewoffice building Thesafetyandsecurityof IPOPHLemployeesareassured throughcompliancewith occupational,health,andsafety workenvironment D61.1 D61.2 D61.3 D61.4 D62.1 D62.2 D62.3

Provideaconducivework environmentthat supportsprofessional growthandpromotes worklifebalance Provideaconducivework environmentthat supportsprofessional growthandpromotes worklifebalance

FRISCOL. GUCE

D62.

FRISCOL. GUCE

DELIVERABLES2011

21

DELIVERABLE
requirements

INDICATORS

STRATEGICGOAL

CHAMPION

D63.

Integrityofrecordsand administrativeworkaregreatly improvedbyaninstitutional officewiderecords managementsystem

D64.

Operationalandtransaction costsareloweredwithan enhancedProperty ProcurementInventory ManagementSystem(PPIMS)

D65.

IPOPHLmanagementis supportedbyastrategicHR

D66.

IPOPHLsonsitecustomer serviceisenhancedbyaSingle

Provideaconducivework environmentthat supportsprofessional growthandpromotes worklifebalance D66.1 Alltransactionspertainingtotrademark,industrialdesign,utility Deliverqualityandtimely model,andpatentapplicationsandregistrationsaredoneonly patents,trademarks,and attheSPOCCSIbyQ2 otherregistrations

healthandsafety D62.4 IPOPHLcomplianceofoccupational,health,andsafetywork environmentrequirementsareauditedregularlybyacomposite team D63.1 AllnoncoreworkprocessesarestreamlinedbyendofQ2 D63.2 Anupdatedofficewiderecordsmanagementsystemis implementedbyQ3 D63.3 StorageplanbyQ3withdirectories/contactdetailsofrelevant sectors D63.4 Atleast10%digitalrecordsexchange(lesspaperusedin transactions)amongstaffbyQ4 D64.1 Harmonizedgeneralledgercodesandcompletedbarcoding systembyQ4 D64.2 UpdateddatabasesandITsystemsofnoncoreprocessesare completedbyQ4 D64.3 ForISO9001certification,assignmentsofkeypersonnel(i.e. qualitymanagementrepresentative,internalqualityauditors) areidentifiedbyQ2 D64.4 AlsoforISO9001certification,trainingonqualitymanagement iscommencedbyQ3anddocumentationandtrialassessment runscommencedbyQ4 D65.1 FrameworkandplanisformulatedinQ3 D65.2 StrategicHRisapprovedbyendofQ3 D65.3 HiringprocessstartsinQ4 D65.4 PositivefeedbackofHRimprovements

Provideaconducivework environmentthat supportsprofessional growthandpromotes worklifebalance

FRISCOL. GUCE

Provideaconducivework environmentthat supportsprofessional growthandpromotes worklifebalance

FRISCOL. GUCE

FRISCOL. GUCE

ERICT. LANADO

DELIVERABLES2011

22

DELIVERABLE
PointofContactforClient ServiceinIPOPHL(SPOCCSI)

INDICATORS

STRATEGICGOAL

CHAMPION

D67.

IPOPHLsabilitytorespondto stakeholdersandclientsneeds isheightenedbyaneffective andinstitutionalizedfeedback mechanism

D68.

Organizationalefficiencyand effectivenessisachieved throughincreased accountabilitytopre determinedworkdeliverables supportingthe8strategicgoals ofIPOPHL

D66.2 SPOCCSIislinkedtopertinentIPOPHLworkstationsthrough videoconferencingstartingQ3 D66.3 TheSPOCCSIhasaninformationandcustomersassistancedesk withonlineaccesstodatabasesandotherpubliclyavailable recordsofIPOPHLstartingQ4 D66.4 Customerfeedbackonproposedsystemsandcompetenciesas wellasactualperformanceofSPOCCSIareobtainedevery quarterstartingQ2 D67.1 Atleast1stakeholdersforumisconductedperquarterstarting Q2targetingdifferentstagesoftheIPcycle(IPcreation, protection,utilization,andenforcement)andtheresultsthereof publishedwithinthenextquarter D67.2 Customersatisfactionand/orperformanceassessment instrumentsaredeveloped,andabaselinesurveyisconducted byQ1withsucceedingsurveysconductedperiodicallythereafter D67.3 Visitstoatleast10majorclientsaremadetoconduct discussionsonserviceimprovements D67.4 Notableimprovementsareseenincustomerfeedbackonthe performanceofIPOPHLasaninstitutionandofitsfrontline personnelbyendofQ4 D68.1 Keyperformanceindicators(KPIs)ofpersons,projects,programs orinitiativesarefinalizedandagreeduponbyQ1andarewards andrecognitionschemeisapprovedbyQ2forimplementationin Q4 D68.2 AcompositeteamforMonitoringandEvaluation(M&E)is organizedbyQ1;amanagementdashboardaswellasamore comprehensivereportisdesignedandapprovedbyQ1;and monitoringcommencesimmediatelyafter D68.3 ThemanagementdashboardandIPOPHLstatistics(with

Deliverqualityandtimely patents,trademarks,and otherregistrations

ERICT. LANADO

Provideaconducivework environmentthat supportsprofessional growthandpromotes worklifebalance

ERICT. LANADO

DELIVERABLES2011

23

DELIVERABLE

INDICATORS

STRATEGICGOAL

CHAMPION

D69.

Anorganizationwidehuman resourcetrainingand competencydevelopment structureisinplacetomake IPOPHLaninnovativeand learningorganization

D70.

IPOPHLemployeesenjoya morebalancedworklife throughholisticlifeenriching programs

analysis)ispublishedonlinestartingQ2 D68.4 IPOPHL2010AnnualReportisfinalizedandpublishedbyQ1and the2011Reportis90%completedbyendofQ4 D69.1 Aninventoryofthecompetencies,talents,skills,andknowledge ofIPOPHLpersonneliscompletedbyendofQ1 D69.2 AtrainingneedsassessmentisconductedinQ2basedonthe contributionsandjobmissionofIPOPHLpersonnel D69.3 Ahumanresourcetrainingandcompetencydevelopmentplanis preparedandapprovedforimplementationbytheendofQ2 D69.4 EveryIPOPHLpersonnelhasparticipatedinatleast15hoursof trainingorcompetencybuildingactivitybyendofQ4 D70.1 AyearroundfitnessandwellnessprogramisinplacebyQ1 andavailedofbyatleast50%ofpersonnelbyQ3 D70.2 Programsdesignedtoenrichtheemployeesknowledgeand experienceoftheartsandculturesuchastheGleeCluband PhotographyClubwhichwillbeformalizedbyQ1,amongothers, arefullysupportedbymanagement D70.3 Atleast1social,cultural,orsportseventisorganizedforIPOPHL employeeseveryquarterstartingQ2 D70.4 AnIPOPHLemployeenewsletteronfitnessandwellness,arts andculture,andworklifebalanceispublishedstartingQ2

Developandmaintaina highlymotivated, competent,andcohesive workforcecommittedto servewith professionalism, transparency,and integrity Provideaconducivework environmentthat supportsprofessional growthandpromotes worklifebalance

ERICT. LANADO

ERICT. LANADO

DELIVERABLES2011

24