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Doc 32 Disaster Recovery Plan

Doc 32 Disaster Recovery Plan

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Published by: Kapildev on Nov 29, 2008
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06/14/2009

 
Syntel CQA Forum Diaster Recovery Plan CQA Doc No 32
Definitions
Disaster is any sudden or unplannedcalamitous event that causes a significantdisruption in information systems and/ortelecommunications systems that affects theoperation of an organization.Disaster Recovery/Business Contingency These are commonly used terms to refer tothe recovery of service following either adisaster or other actions which would disruptbusiness activity.Recovery Plan is a documents used to defineactions to be taken in the event of a disasterand reduce the number of decisions requiredduring a stressful situation.Business resumption is the process of restoring business activity to an acceptablelevel, and then to a normal level after anemergency event has disrupted normaloperations.
Purpose and Scope
Most organizations now have installed verycomplicated on-line and diverse networksystems. Although organizations may havesimilar equipment and operating systems,they generally do not have the capacity toadd a large number of users from another on-line environment to their systems even if thetechnical problems could be solved.A trend is evolving to provide alternate sitesnear the central local systems where anyadditional equipment needed can be shippedin rapidly, and critical on-line operations forthe organization can be resumed in areasonable time.Redundancy in the communications networkand a tie-in to the alternate site, or the abilityto rapidly tie-in, is an important part of thedisaster plan. This type of site is called a coldbackup site, as opposed to a hot backup sitewhich contains all equipment necessary tostart immediate operations.
DISASTER PLANNING PROCESS
In the event of a disaster, a business shouldhave a back-up for the following:
Data file storage and retrieval
Customer Services
Communications and User Operations
Hardware
Software
User operations
Facilities for MIS and for usersAn effective disaster recovery plan clearlyidentifies even the obvious details of how youwill respond to disaster to ensure some of those details do not escape attention. Itspells out those details, which establishes theplan is comprehensive and well-organized.It is important to keep in mind, that the aimof the planning process is to:
Assess existing vulnerabilities
Implement disaster avoidance andprevention procedures
Develop a comprehensive plan that willenable the organization to reactappropriately and in a timely manner if disaster strikes
Create an an awareness program toeducate management and seniorindividuals who will be required toparticipate in the project
Preparing for a Disaster
 This section contains the minimum stepsnecessary to prepare for a possible disasterand as preparation for implementing therecovery procedures. An important part of these procedures is ensuring that the off-sitestorage facility contains adequate and timelycomputer backup tapes and documentationfor applications systems, operating systems,support packages, and operating procedures.
General Procedures
 
Responsibilities have been given for ensuringeach of following actions have been takenand that any updating needed is continued.
Maintaining and updating the disasterrecovery plan.
Ensuring that periodic scheduled rotationof backup media is being followed for theoff-site storage facilities.
Maintaining and periodically updatingdisaster recovery materials, specificallydocumentation and systems information,stored in the off-site areas.
Software Safeguards
 
Administrative software and data are securedby full backups each week and differentialbackups each weekday evening. The firstbackup of each month is retained for one
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Syntel CQA Forum Diaster Recovery Plan CQA Doc No 32
year. Nightly differential backups are retainedin Systems & Operations until the next fullbackup. A copy of the full backups is alsostored in a safe deposit box. Backups arestored on 4mm DAT tapes and other compactmedia.
Recovery ProceduresSystems & Operations
 
In case of either a move to an alternate site,or a plan to continue operations at the mainsite, the following general steps must betaken:
Determine the extent of the damage andif additional equipment and supplies areneeded.
Obtain approval for expenditure of fundsto bring in any needed equipment andsupplies.
Notify local vendor marketing and/orservice representatives if there is a needof immediate delivery of components tobring the computer systems to anoperational level even in a degradedmode.
If it is judged advisable, check with third-party vendors to see if a faster deliveryschedule can be obtained.
Notify vendor hardware support personnelthat a priority should be placed onassistance to add and/or replace anyadditional components.
Notify vendor systems support personnelthat help is needed immediately to beginprocedures to restore systems software
Order any additional electrical cablesneeded from suppliers.
Rush order any supplies, forms, or mediathat may be needed.
In addition to the general steps listed atthe beginning of this section, thefollowing additional major tasks must befollowed in use of the alternate site:
Notify officials that an alternate site willbe needed for an alternate facility.
Coordinate moving of equipment andsupport personnel into the alternate sitewith appropriate personnel.
Bring the recovery materials from the off-site storage to the alternate site.
As soon as the hardware is up tospecifications to run the operatingsystem, load software and run necessarytests.
Determine the priorities of the clientsoftware that need to be available andload these packages in order. Thesepriorities often are a factor of the time of the month and semester when thedisaster occurs.
Prepare backup materials and returnthese to the off-site storage area.
Set up operations in the alternate site.
Coordinate client activities to ensure themost critical jobs are being supported asneeded.
As production begins, ensure thatperiodic backup procedures are beingfollowed and materials are being placedin off-site storage periodically.
Work out plans to ensure all criticalsupport will be phased in.
Keep administration and clients informedof the status, progress, and problems.
Coordinate the longer range plans withthe administration, the alternate siteofficials, and staff for time of continuingsupport and ultimately restoring theSystems & Operations section.
Managing Recovery Procedures
 
A disaster recovery plan must do more thanidentify alternatives. It should identify how allmembers of a business organization shouldrespond in the event of a disaster. Thisincludes the following:
Develop a clear chain of command. Itshould be clear whom employees need togo to if they see a problem.
Establish a clear sense of individualresponsibility. All employees should betrained to look for signs of disaster and torespond immediately when they seethese.
Documenting Procedures and TrainingEmployees
 
Documentation of the disaster recovery planneeds to be readily available to allemployees. It should be
written out and frequently revised as thebusiness and threats cha
 
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