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Quality and ISOTS 16949

Quality and ISOTS 16949

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Published by Mohammad Jaid Alam

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Categories:Types, Brochures
Published by: Mohammad Jaid Alam on Mar 18, 2012
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05/13/2014

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Source:
Automotive Quality Systems Handbook by David Hoyle 
 
Page
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Quality and ISO/TS 16949
Quality products are products that meet customer needs and expectations but, as hasalready been said, quality does not happen by chance. A quality system is the means bywhich organizations produce products that meet customer need & expectations. Even Ifthe system is not formalized, it is the combination of processes, resources andorganization that will deliver quality products. All ISO/TS 16949 does is define a minimumset of requirements which if met will enable an organization to satisfy its customers. It isa kind of framework for achieving product quality.Should an organization have to change its practices to meet ISO/TS 16949, the resultantsystem should have a positive measurable impact on product quality. If there is no impact,either the organization was doing all the right things to start with and the documentationmerely described what they were doing or the organization has not properly implementedthe requirements. ISO/TS 16949 represents what the major vehicle manufacturers believeare the essential characteristics of an effective quality system. Leave any one out and thequality is believed to be at risk- maybe not immediately but eventually.The requirements of the automotive industry are more demanding than some otherindustry. Automotive products have to be safe, reliable, and maintainable, protect theoccupants, and have minimal impact on the environment in their manufacture, use, anddisposal. The automotive sector is a very competitive market and as a consequence costshave to be optimized. There is a little margin for excessive variation, as variation causeswastes and wastes costs money and time. Therefore several methods have evolved toreduce variation. Among them are SPC, FMEA, MSA, and many other techniques. Theautomotive industry believes that more their suppliers adopt such variation reductiontechniques the more likely it will be that the resultant product will be brought to themarket more quickly and its production process be more efficient.ISO/TS 16949 is not a set of requirements for producing documents (as many perceive ISO9000 to be). It contains requirements that address the key characteristics of a qualitysystem which if not met will put product quality (and consequently customer satisfaction)as risk.
 
Source:
Automotive Quality Systems Handbook by David Hoyle 
 
Page
2
of 
4
 
Provisions of ISO/TS 16949
As ISO/TS 16949 harmonises the quality system requirements of the automotive industry inthe USA, Germany, France and Italy. It does not contain all automotive quality systemrequirements. All participating organizations have customer-specific requirements inaddition, which may be issued separately or included in individual contracts for the supplyof products and services.Unlike ISO 9000, which is a family of documents, ISO/TS 16949 is a single standard thatreferences other standards and manuals. The three standards that form part of ISO/TS16949 and are therefore requirements of the standard are:
ISO 8402:
 
Quality management & quality assurance- Vocabulary
 
ISO 9001
 
Quality system – Model for quality assurance in design, development,production, installation, and servicing.
 
ISO/IEC 17025
 
General requirements for the competence of testing and calibrationlaboratories.
 
Although the requirements of ISO 9001 section 4 are embodied in ISO/TS 16949, sections1, 2, and 3 of ISO 9001 – while excluded from the text of ISO/TS 16949 – remainrequirements. Therefore the scope, references, and definitions apply.Existing AIAG, ANFIA, FIEV, and VDA manuals are listed in bibliography to ISO/TS 16949and form part of the requirements to the extent specified in specific clauses. Forexample, suppliers to Ford, Chrysler, and General Motors will be required to apply theAPQP Manual, FMEA Manual, etc.
Scope of the standard
ISO/TS 16949 applies to the design, development, production, and, when relevant,installation, and servicing of automotive-related products. The standard primarily appliesto suppliers and subcontractors sitesthat provide:
 
Part or materials
 
Service such as heat treating, painting, plating, or other finishes.
 
Other customer-specified products.
 
Source:
Automotive Quality Systems Handbook by David Hoyle 
 
Page
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of 
4
 
Certification to the standard will only be awarded to a site that has the capability to meetall the applicable requirements of ISO/TS 16949 for the product and services concerned. Ifsome operations are carried at remote locations (e.g. design centres and corporateheadquarters), such location cannot receive separate certification and must be included inthe certification awarded to the parent site possessing production capability.It is stated in the standard that the standard can also be applied throughout theautomotive supply chain. This implies that vehicle manufacturers should apply therequirements to their own operations, but obviously such application is voluntary. In duecourse, ISO/TS 16949 will become a condition of any contract to supply products andservices to vehicle manufacturers. The supply chain includes vehicle distribution anddealers. However, it is not intended that ISO/TS 16949 be applied beyond the vehiclemanufactures at this time.

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