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CV Loek Hopstaken
Born in Haarlem, The Netherlands, July 19, 1951. Living alternately in Ho Chi Minh City (Vietnam) and Amsterdam Zuidoost (The Netherlands). Married.
Online profile:www.linkedin.com/in/loekhopstaken. Email:loek@hopstaken.com
CV Contents
1.
Career Overview p. 12.
Accomplishments in HRM, PR, Training & Coaching p. 23.
a. examples of services: The Netherlands p. 2b. examples of services: Vietnam p. 34.
Customers in The Netherlands and Vietnam p. 45.
Publications p. 66.
Education p. 67.
Personal interests & Extracurricular activities p. 78.
Contact information p. 7
1. Career overview
1976 – 1977 travels: North & South America as a reporter for De Tijd (Dutch weekly)
1977 – 1993: Career in Banking
1977 – 1978 ABN Bank – Assistant Foreign Payments1978 – 1982 NCB Bank – Assistant Personnel Officer / Assistant Organization Officer1982 – 1985 Postgiro (state owned bank) – Senior Job Evaluation Officer1986 – 1988 Postbank (= the by now privatized Postgiro) – Manager Job Evaluation Department1986 – 1988 Postbank – Projectmanager Development Postbank Job Evaluation System1988 – 1990 NMB Postbank Group – Management Trainee PR & Marketing Division1990 – 1993 NMB Postbank Group / ING Bank – Senior Quality Manager
1991 – present time: Career in Training, Consulting and Coaching
1991 Founding of own company: Hopstaken Bedrijfsadvies – Consultant, Trainer.
Delivering various services to medium and small sized companies in Benelux1995 – 1999 Silhouet Management Support – Trainer, Consultant; course development1996 – 2000 Silhouet Business Club – Founder, Master of Ceremonies, 1
st
Speaker2001 – 2006 delivering training programs for ISBW / Schouten & Nelissen2003 – 2008 teaching foreign students of international business management (bachelor & masterlevels) at Dutch Delta University, Deventer, The NetherlandsMay 2005 appointed Professor at DDUDec. 2007 appointed Professor at Wittenborg University of Applied Sciences, Apeldoorn2007 – p.t. Setting up a professional activity in Vietnam, as business consultant and lecturer2008 – p.t. Living and working as trainer, university teacher, business consultant, and lecturer
2in Ho Chi Minh City. 2 to 3 yearly, 4 to 6-week business visits to The Netherlands2009 – p.t. Operating as Resident Representative in Vietnam for Wittenborg University of Applied Sciences (since June 2009), authorized to sign its certificates fordesignated courses (issued from The Netherlands)2009 – p.t. Director of Training Alliance ITC/TTC, Ho Chi Minh City2010 – p.t. Examiner on Key to Success CEO business game show (‘Chia khoa thanh cong CEO’) – forHoanggia Media Group (VTV1) – sofar, 20 shows have been aired2011 – p.t. Chairman Advisory Board ERC Institute VietnamBoard Member of Chinese American Scholars Association (CASA)
2. Accomplishments in HRM, PR, Training & Coaching
•
for Postbank (1986-88): successful change of the salary system from a governmental setup to aprivatized one (design; presentations to Board of Directors, Trade Unions, and 10,500 personnel);completion of a tailor made job evaluation system conforming with the norms of the Dutch bankingworld, presented to and accepted by all parties concerned (Board; Unions; Council of Personnel)
•
for NMB Postbank Group (predecessor ING bank; 1989-1990): completion of a research into thesalary consequences of the merger; merger of the PR & Communication departments (structure,personnel); introduction of Total Quality Management to its 23,000 personnel
•
for Silhouet Management Support (1993-1999): training appr. 3,000 entrepreneurs and managers incommunication and leadership skills; Team Engineering sessions for many companies, including aPhilips product division and a Heineken regional sales division, a top Ford dealer, a top Renaultdealer; creating and running (as MC) the ‘Silhouet Business Club’ (1996-2000), with 100entrepreneurs as members; 50 seminars designed, delivered and reported about in a monthlynewsletter
•
for Hopstaken Bedrijfsadvies (1999- present time): long term coaching and training programs,bringing companies from the pioneer phase to the professional phase (1996- present time)
•
for Dutch Delta University (2003 – 2008) and Wittenborg University (2007 – p.t.) as a Professor,(Communication; Change Management; Organizational Design; Human Resource Management;Corporate Strategy; Marketing Strategy; Promotional Management) and tutoring graduationassignments; appr. 180 Bachelors and 40 Masters in Business Administration alumni, mostly fromChina and Vietnam
•
as a Visiting Lecturer at several Ho Chi Minh City universities (University of Technology,University of Industry, RMIT and Thai Nguyen University – Paris Graduate School of ManagementMBA program), delivering courses and seminars to future Bachelors & Masters of BusinessAdministration (2008 – p.t.)
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as its co-founder, stockholder and Director of Training, setting up
Alliance ITC
, now TTC, a servicecompany developing and organizing management training programs
•
Examiner for the VTV1 business TV show ‘Key to Success’, 12 programs (2010), including theFinals (September – October). 16 programs (2011), including the Finals (November)
•
Interview on FBNC (February 2012) in Toi Va Vietnam (interviewer: Mr. Tran Quoc Khanh)
3a. Examples of services: The Netherlands
•
Workshop Communication (4-5 day; standard program)
•
Workshops Communication & Coaching, and Communication & Management, made to fit theServant Leadership culture at Voerman International
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Mediations on executive and management levels for family-owned & -run companies
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2-year, 26-day in-company Workshop for Young Executives (The Allround Manager I-II)
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PR project to improve the name and reputation of a company, damaged by unlawful media campaign
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Locating a (human) source of problems, lading to high personnel turnover and a high sick leave,followed by the handling of the situation
3
•
Chairing / leading strategy sessions with Boards of Directors and Management Teams
•
Workshops Efficiency (2-3 day), Job Evaluation Meetings (2 day), Effective Meetings (2 day),Recruitment (2 day), Team Engineering (2-3 days)
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Job Interviews & reporting – advice on who to hire, who not to hire; conditions of hiring
•
Customer and employee satisfaction and internal HR research by interviews & reporting (incl. 360°Feedback; performance management)
•
External Personnel / HR Officer of medium sized and small companies
•
Individual and Board level or Management Team Consultancy on HRM, internal communication,conflict management, PR, strategy & organization
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Individual and Board level or Management Team Teaching of top and senior management on variouscommunication & management topics
•
President of a series of executive meetings (CEO’s of ship repair wharfs recently acquired by DamenShipyards; former competitors) to reach agreement on cooperation
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Teaching English speaking MBA-classes on Change Management, Strategy, Corporate Governance(Business Ethics), Strategic Marketing, Organizational Design and Communication
1
, includingexams (DDU)
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Teaching (English speaking) BBA-classes on Communication, Organizational Design and PublicRelations, including exams (DDU)
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Delivering Master Classes (seminars) to students (MBA, BBA) of Wittenborg University (ChangeManagement; PR; Public Affairs; Corporate Governance; Conflict Management)
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Teaching various personnel management and general management (day / evening) courses for ISBWand other Dutch training companies
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Preparing and chairing bi-yearly management team meetings
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Examples of assignments in 2011/2012:-
3 day workshop commercial communication for Area Managers (Voortman)-
Coaching managers (Lebrun)-
Master classes at Wittenborg University of Applied Sciences (Apeldoorn)-
Tailormade Management Development Programs (De Heus; Schoeller Bleckmann)
3b. Examples of services: Vietnam
April 2007 – August 2008: 3 visits to Vietnam (HCMC, Hanoi, Da Nang)
•
2 seminars delivered for Tan Thuan Industrial Promotion Company (IPC) senior management,HCMC (August 2007) – topics: organization and leadership
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Luncheon workshop for Supply Chain Council (June 2008)
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9 seminars at the International Business & Law Academy (July 2008) – HRM, Communication andMediation
November 2008 – p.t.: Ho Chi Minh City
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MBA course in Presentation Skills for Consultants at HCMC University of Technology / Ludwigshafen University (November/December 2008)
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BBA course in Personal Presentation Skills at RMIT (December 2008 - p.t.)
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Seminar / Workshop Strategic Thinking (at VSIP, for SPECTRA; December 2008)
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same
, 2-Day Seminar (for Traininghouse Vietnam)
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9 seminars at IHTC; in-company at HCMC enterprises & at Melior Business School (spring 2009)
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Including, Personal Communication Skills; Commercial Communication (Sales); Negotiation; Presentation Techniques; ConflictResolution (mediation techniques); Management Communication Skills; Team Communication Skills; Intercultural CommunicationSkills.
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