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Table Of Contents

Summary
Background
Sources
Purpose and scope of Section 1
Methods
Specific elements
Sources used
International structures and activities
Intergovernmental organizations
Table 1.2WHO publications on quality since 1990
Table 1.3WHO Regional Offices
Table 1.4WHO African Region meetings on quality improvement
Table 1.6WHO European Region workshop reports and publications
Table 1.8Quality-related research projects of the European Union
International funding organizations
Table 1.9Selected World Bank quality improvement projects
International nongovernmental organizations
Table 1.10International nongovernmental organizations
Table 1.11ISQua international conferences
Other international resources
Table 1.12Principal Cochrane web sites
Table 1.13IHI/BMJ Forum meetings
Table 1.17Examples of legislation for quality in health care
Table 1.18Examples of national policies for quality in health care
National reviews
Table 1.19Examples of recent reports and national reviews on quality
National structures for quality
Table 1.20Examples of national quality policy groups or councils
Table 1.21Examples of national executive agencies
Table 1.22Selected national societies for quality in health care
National quality initiatives
Table 1.23Examples of government quality initiatives
Table 1.24Selected government guides to quality
Table 1.25Examples of data systems for quality in health care
Table 1.27Examples of recent national accreditation programmes
Discussion
Table 1.30Examples of journals of national societies
National quality policy: summary of recommendations
Structure and management
Quality tools and methods
Intercountry facilitation: summary of recommendations
Structure and management: summary of recommendations
Resources: summary of recommendations
Conclusion
References
Management concepts
Standards and measurements
Resources for quality improvement
Purpose and scope of Section 2
Quality concepts
Quality management systems
External assessment
Quality tools
Population and community
Table 2.1Uses of population-based indicators
Consumers, users and clients
Staff welfare
Table 2.2Satisfaction surveys
Table 2.3Health status measures
Staff competence
Clinical practice
Table 2.4Guidelines and technology assessment: selected Internet sources
Table 2.5 Examples of clinical audit
Table 2.6Development of clinical indicators
Table 2.7Clinical indicator programmes
Table 2.8Research studies of adverse patient events in hospital
Table 2.9Routine monitoring of adverse events
Service delivery
Table 2.10Standardizing mechanisms
Table 2.12International guidelines for clinical laboratories
Table 2.11WHO discussions on standards for laboratory medicine
Risk, health and safety
Table 2.13Occasional assessment projects
Table 2.14External calibration of sphygmomanometers, Brazil
Table 2.15Quality in radiology departments
Table 2.16External quality assurance of clinical laboratories
Table 2.17External peer review
Table 2.18Selected public enquiries
Resource management
Communications
Table 2.19Costing health services
Implementing change
Table 2.20Quality of clinical records
Table 2.21Quality of data
Table 2.22Health care informatics: selected Internet sources
Project methods
Change management
Involving the public
Criteria for evaluating Internet health information
Table 2.24Consumer participation in health: selected Internet sources
Table 2.25Costs of quality improvement
Findings
Purpose and scope of Section 3
Data collection and management
Health service accreditation: summaries by country
Argentina
Armenia
Australia
Austria
Belgium
Bermuda
Bhutan
Brazil
Canada
Colombia
Czech Republic
Denmark
Dominican Republic
Ecuador
Estonia
Finland
France
Germany
Hungary
India
Indonesia
Ireland
Italy
Japan
Kyrgyzstan
Lithuania
Luxembourg
Malaysia
Mongolia
Morocco
Netherlands
New Zealand
Philippines
Poland
Portugal
Republic of Korea
Singapore
Slovak Republic
South Africa
Spain
Switzerland
Thailand
Turkey
United Kingdom
United States of America
Zambia
Survey findings and analysis
Distribution of responses
Table 3.1Countries responding, by WHO Region and result
Table 3.2Countries reporting more than one national programme
Legal framework
Relationship to government
Table 3.3Distribution of legislation for national accreditation
Table 3.4National legislation related to accreditation
Year of origin
Table 3.5Relationship to government
Table 3.6Commencement of operations
Programme coverage
Figure 3.1Growth of operational programmes, 1958–2001
Table 3.7Duration of development phase
Public access to standards
Table 3.8Programme coverage
Table 3.9Public access to standards
Revision of standards
Figure 3.2Public charges for standards, US$
Table 3.10Year of approval of current standards
Country of inspiration
Site visits
Table 3.11External influences on the development of standards
Table 3.12Survey days per site visit
Public access to reports
Survey activity
Table 3.13Survey team members per site visit
Table 3.14Public access to full reports of individual surveys
Surveyor activity
Figure 3.4Full surveys completed in 1999 (except AGPAL)
Expenditure and costs
Figure 3.7New surveyors as percentage of total, 1999
Figure 3.9Survey fees for a 100-bed hospital, US$
Income
Reflections
Completeness of the review
Accuracy
Table 3.15Main sources of income
Observations
Recommendations of the Hospital Advisory Group, 1994a
Classification of quality concepts and tools
Index
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WHO Report -Quality_accreditation

WHO Report -Quality_accreditation

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