Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more ➡
Download
Standard view
Full view
of .
Add note
Save to My Library
Sync to mobile
Look up keyword
Like this
1Activity
×
0 of .
Results for:
No results containing your search query
P. 1
BSC Washington

BSC Washington

Ratings: (0)|Views: 221|Likes:
Published by Kiran Babu Satuluri

More info:

Published by: Kiran Babu Satuluri on Mar 21, 2012
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, PPT, TXT or read online from Scribd
See More
See less

03/21/2012

pdf

text

original

 
1
© 1999 The Balanced Scorecard Collaborative and Robert S. Kaplan. All rights reserved.
Robert S. Kaplan
Harvard Business School
The
 
BALANCEDSCORECARD
 
2
© 1999 The Balanced Scorecard Collaborative and Robert S. Kaplan. All rights reserved.
What Is a Balanced Scorecard?
A MeasurementSystem?A ManagementSystem?A ManagementPhilosophy?
 
3
© 1999 The Balanced Scorecard Collaborative and Robert S. Kaplan. All rights reserved.
 Translating Vision and Strategy: FourPerspectives
Vision andStrategy
ObjectivesMeasures Targets InitiativesFINANCIAL
“To succeed
financially,how should weappear to our
shareholders?”
 
ObjectivesMeasures Targets InitiativesLEARNING AND GROWTH
“To achieve our 
vision, howwill we sustainour ability tochange and
improve?”
 
ObjectivesMeasures Targets InitiativesCUSTOMER
“To achieve our 
vision, howshould weappear to our
customers?”
 
ObjectivesMeasures Targets Initiatives
INTERNAL BUSINESS PROCESS
“To satisfy our 
shareholdersand customers,what businessprocesses must
we excel at?”
 

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->