Professional Documents
Culture Documents
1. Which model of Maruti do you own? 800 Zen Alto Wagon R Omni
Esteem
Swift
Desire
SX4
Ritz
Others
It would be very hard for me to leave my service provider right now, even if I wanted to Too much of my life would be disrupted if I decide to leave my service provider now I feel that I have too few options to consider if I leave my service provider One of the few negative consequences of leaving my service provider would be the scarcity of available alternatives
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I do not feel emotionally attached to my service provider I do not feel like part of the family with my service provider My service provider has a great deal of personal meaning for me
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Directions: The following set of statements relates your feelings about your service provider. Marking a 1 means that your feelings about your service provider are closer to the phrase on the left and marking a "10 means your feelings are more to the phrase on the right. You may mark any of the numbers in the middle that shows how strong your feelings are.
Given the experience with your service provider, would you to go back to the same service provider?
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Directions: The following set of statements relates your feelings about your service provider. Marking a 1 means that you strongly Disagree to the statement given and marking a "7 means that you strongly Agree. You may mark any of the numbers in the middle that shows how strong your feelings are.
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interests at heart 33 When I have problems, my service provider is sympathetic and reassuring 1 2 3 4 5 6 7
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to change my brand 44 45 46 I would feel guilty if I left my brand now I owe a great deal to my brand I would not leave my brand right now because I have a sense of obligation to the Manufacturer. 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5
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Directions: The following set of statements relates your feelings about your Vehicle. Marking a 1 means that you "Disagree Entirely" to the statement given and marking a "7 means that you "Agree Entirely". You may mark any of the numbers in the middle that shows how strong your feelings are.
Directions: The following set of statements relates your feelings about your Vehicle. Marking a 1 means that your feelings about your service provider are closer to the phrase on the left and marking a "10 means your feelings are more to the phrase on the right. You may mark any of the numbers in the middle that shows how strong your feelings are.
Given the experience with your Vehicle, would you Repurchase the same brand if you have to do it all over again?
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How satisfied are you with the performance on the following attributes of your vehicle?