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The future of technologydisruption in business
Agent of change
A report from the Economist Intelligence Unit 
Sponsored by 
TECHNOLOGY
 
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Agent of ChangeThe future of technology disruption in business
© The Economist Intelligence Unit Limited 202
Contents
About this report 2Executive summary 4Introduction: A decade of disruption 6: Technology and business models in 2020 0Expert view: Clayton Christensen on innovation and disruption 2Case study: Bridging the online-physical divide 42: Rethinking the organisation 5Expert view: Tom Standage on the future impact of social networking 6Case study: Shell: new platforms for collaboration 93: Jobs in 2020 20Expert view: Andrew McAfee - Man versus machine 2Case study: A new model for the law firm 244: The workplace of tomorrow 25Expert view: Lynda Gratton on learning from gaming 27Case study: Robotics on the rise 285: The personalisation decade 29Expert view: Robert Madelin on protecting the digital consumer of 2020 30Case study: Technology and the urban citizen 33Conclusion 34Appendix: Survey results 35
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