being spoken to you. For example, you can be listening to a Brazilian person speakingPortuguese, but if you do not understand Portuguese yourself, then you are notunderstanding what is being said. However, if the Brazilian person is also pointing to his
wrist, saying “tempo?”
while looking over to your watch, then you can probably assumethat he is asking for the time. Listening requires all your senses to observe the person andtake in as much information from them to understand what they are saying.Empathizing. Empathy is the process of understanding an issue from the perspective of your counterpart.
Metaphorically it can be likened to the saying, “walking around inanother man’s shoes” because you are trying to see things through the filter of their life
and experiences rather than your own. This is important to gaining rapport and buildingtrust with that person.Asking & Encouraging. By asking questions, you will be able to direct their focus ontokey issues and also increase your charisma with them by seeking their opinions.Encouraging means you are letting the other person know that you are interested in whatthey have to say. Feedback is important to the other person because they have a need to
know that their “faxes” are being received, metaphorically speaking.
This is the processof getting the person to elaborate more on an idea so that you can paint a fuller picture of his frame of mind.Paraphrasing / Summarizing. Paraphrasing is the skill of repeating back the other
person’s meaning with your own words.
This is important in the active listening processbecause it prevents miscommunication and it also lets the other person know that you areunderstanding what they are telling you and that you are trying to empathize with them.
Listening Starts Early:-
If you have children you know what it's like to feel like you're talking to a wall. Kids have anuncanny ability to appear to be listening to you while actually paying no attention at all.While this is something that may pass with age it is important to help children develop goodlistening skills early. They will do better in school and you will keep your sanity. As theSCANS report points out, good listening skills will prepare children to eventually succeed inthe workforce.
When you tell your child to do something, ask him to repeat your instructions;
Teach your child to maintain eye contact when talking to or listening to someone;
Read out loud to your child and then engage her in a conversation about what you haveread; and
Engage your child in age-appropriate activities that promote good listening skills.