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New Communication

New Communication

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Published by Rupesh Chaube

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Published by: Rupesh Chaube on Mar 22, 2012
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 Listening
 
How to Listen Well:-
 
The following tips will help you listen well. Doing these things will also demonstrate to thespeaker that you are paying attention. While you may in fact be able to listen while lookingdown at the floor, doing so may imply that you are not.
 
maintain eye contact;
 
don't interrupt the speaker;
 
sit still;
 
nod your head;
 
lean toward the speaker;
 
repeat instructions and ask appropriate questions when the speaker has finished.A good listener knows that being attentive to what the speaker doesn't say is as important asbeing attentive to what he does say. Look for non-verbal cues such as facial expressions andposture to get the full gist of what the speaker is telling you.
Why You Need Good Listening Skills:-
Good listening skills make workers more productive. The ability to listen carefully will allowyou to:
 
better understand assignments and what is expected of you;
 
build rapport with co-workers, bosses, and clients;
 
show support;
 
work better in a team-based environment;
 
resolve problems with customers, co-workers, and bosses;
 
answer questions; and
 
find underlying meanings in what others say.
 
The Four Steps to Active Listening:-
Listening & understanding. You are listening to the words spoken to you and reading
your counterpart’s nonverbal communication to get a good picture of what they are
thinking. Listening is not just hearing, but also internalizing and understanding what is
 
being spoken to you. For example, you can be listening to a Brazilian person speakingPortuguese, but if you do not understand Portuguese yourself, then you are notunderstanding what is being said. However, if the Brazilian person is also pointing to his
wrist, saying “tempo?”
while looking over to your watch, then you can probably assumethat he is asking for the time. Listening requires all your senses to observe the person andtake in as much information from them to understand what they are saying.Empathizing. Empathy is the process of understanding an issue from the perspective of your counterpart.
Metaphorically it can be likened to the saying, “walking around inanother man’s shoes” because you are trying to see things through the filter of their life
and experiences rather than your own. This is important to gaining rapport and buildingtrust with that person.Asking & Encouraging. By asking questions, you will be able to direct their focus ontokey issues and also increase your charisma with them by seeking their opinions.Encouraging means you are letting the other person know that you are interested in whatthey have to say. Feedback is important to the other person because they have a need to
know that their “faxes” are being received, metaphorically speaking.
This is the processof getting the person to elaborate more on an idea so that you can paint a fuller picture of his frame of mind.Paraphrasing / Summarizing. Paraphrasing is the skill of repeating back the other
 person’s meaning with your own words.
This is important in the active listening processbecause it prevents miscommunication and it also lets the other person know that you areunderstanding what they are telling you and that you are trying to empathize with them.
Listening Starts Early:-
If you have children you know what it's like to feel like you're talking to a wall. Kids have anuncanny ability to appear to be listening to you while actually paying no attention at all.While this is something that may pass with age it is important to help children develop goodlistening skills early. They will do better in school and you will keep your sanity. As theSCANS report points out, good listening skills will prepare children to eventually succeed inthe workforce.
 
When you tell your child to do something, ask him to repeat your instructions;
 
Teach your child to maintain eye contact when talking to or listening to someone;
 
Read out loud to your child and then engage her in a conversation about what you haveread; and
 
Engage your child in age-appropriate activities that promote good listening skills.
 
 
The Importance Of Listening In Communication:-
The importance of listening in communication is enormous. People often focus on theirspeaking ability believing that good speaking equals good communication. The ability tospeak well is a necessary component to successful communication. The ability to listen isequally as important.The importance of listening in communication is often well illustrated when we analyze ourlistening skills with those closest to us. In particular I am referring to our spouse, partner,children or friends. Pay attention to the everyday conversations we have with these peoplewith whom we think we communicate well.Do you ever find yourself mindlessly saying "uh huh" when one of these folks is trying to tellyou something only to have say just after "I'm sorry what did you say?" Have you been in aconversation with one of them and you are not really listening completely to what they haveto say because you are too busy formulating your response?This is actually quite common and yet we think we are good communicators. In order tocommunicate effectively we have to be able to hear what the other person is saying. Not justhear because the acoustics are good or because the other person is speaking in a loud enoughtone. It is important that we hear what the person is saying because we have taken the time toactively listen.Listening takes work and when it comes to improving our communication there is no gettingaround that. When we are listening to music or watching T.V. we can certainly let our mindswander. If we want our communication skills to get stronger it is important that we not daydream in a conversation but instead concentrate fully on what the other person is saying.No doubt this can be difficult. Not every conversation we are in is particularly interesting. If however, we want to improve these skills focus is important even when dealing with youngerchildren and teenagers.Allowing the person to completely finish their thought before you begin to form a response isalso crucial to good listening. To take it even one step further wait a moment before youbegin to reply. This gives the other person a chance to add anything else they may havethought of. By waiting an additional moment before you reply you also let the other personknow they have been heard completely. If you practice this for a time people will relax whenconversing with you because they will know that they don't have to rush to get their two centsin. They will appreciate the fact that they can communicate with you and be heard.When having those important conversations with the people closest to you, try taking it onestep further and repeating back what they said "what I heard you say is you are

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