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ITIL V3 Foundation Handbook Contents

ITIL V3 Foundation Handbook Contents

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Published by madinewala

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Published by: madinewala on Mar 24, 2012
Copyright:Attribution Non-commercial

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12/24/2013

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Contents
Acknowledgements3Aboutthisguide41IntroductiontotheITILServiceManagementframework7
1.1Goodpractice71.2TheITILframework71.3WhatisServiceManagement?81.4TheITILServiceManagementmodel11
2ServiceStrategy15
2.1Goals,objectives,scopeandvalue(SS1.3)152.2Keyprinciples182.3Processesandactivities23
3ServiceDesign38
3.1Goals,objectives,scopeandvalue(SD2.4,3.1)383.2Keyprinciples413.3Processesandactivities43.4Technologyconsiderations(SD7)75
4ServiceTransition77
4.1Goals,objectives,scopeandvalue(ST1.3,2.4)774.2Keyprinciples(ST3.1)784.3Processesandactivities79

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