Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword or section
Like this
1Activity

Table Of Contents

0 of .
Results for:
No results containing your search query
P. 1
waytoitilv3foundation-110909214355-phpapp02

waytoitilv3foundation-110909214355-phpapp02

Ratings: (0)|Views: 239 |Likes:
Published by madinewala

More info:

Published by: madinewala on Mar 24, 2012
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PPTX, PDF, TXT or read online from Scribd
See more
See less

03/24/2012

pdf

text

original

 
Way To ITIL v3 Foundation
By.
Mohamed Mahran, PMP, ITIL v.3 ExpertEmail:Muhamed.Mahran@gmail.com Linked In:
Twitter:@MuhamedMahran
 
Course Overview
Introductions
Review of IT Service Management (ITSM) andIT Infrastructure Library (ITIL)
ITIL v3:
 –
Service Lifecycle:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Introduction
 
Course Design
Coverage of the Service Lifecycle strategy withinITIL v3
 –
Lecture
 –
Simulation/Case Study
 –
Practice Exams
 –
Foundations Certification Exam (Optional)
Introduction

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->