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Table Of Contents

History of ITIL
ITIL Benefits
ITIL Benefits…
ITIL Certification
ITIL Certification…
Contents of ITIL
Contents of ITIL…
Service Management
Service Support
Service Delivery
Implementation Strategy
Service Desk
Key Performance Indicators
Service Support…
Incident Management
Incident Management - Tasks
Incident Management - Benefits
Problem Management
Problem Management - Benefits
Problem Management - Tasks
Configuration Management
Change Management
Change Management - Tasks
Release Management
Release Management - Tasks
Service Support – Looking Back
Service Level Management
Capacity Management –
Availability Management
Financial Management
Security Management
Links – IT Revision & OD
Links – Business Continuity
Links – Security Management
Links – Systems Management
Links – Project Management
ITIL Summary
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ITIL Concepts

ITIL Concepts

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Published by Sumit Maggo

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Published by: Sumit Maggo on Mar 25, 2012
Copyright:Attribution Non-commercial


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