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In her work in the publishing industry, Vera seeks out new authors who she considerspromising. In the past two years she has found a number of new writers whose work shethought was exceptional, and immersed herself in the task of helping them shape theirmanuscripts for submission to her managers for publishing. Although she was extremelyproud of the results, none of the authors she worked with were chosen for publication. Verabelieves that the decision not to publish these authors was based on personal rivalries
within management, rather than the quality of her writers’ w
ork. She is extremelyfrustrated, dreads coming into work each morning, and is seriously thinking of resigning.
How can Vera’s job attitudes best be described?
job satisfaction and low job involvement B.
low job satisfaction and high job involvement C.
high job satisfaction and low job involvement D.
high job satisfaction and high job involvement E.
low organizational commitment
Julia works as a receptionist at a real-estate company. Her boss just came in the door andyelled at her, telling her that the front office was a mess and that she needed to get up andclean it immediately. After her boss left the room, Julia grabbed three magazines andviolently slammed them into the trash can. Which of the following best describes Julia'saction?A.
An affect B.
A thought C.
Erin works on a software help desk. After being yelled at by a customer about the state of
s software, she becomes angry, and has to take a short break to calm down.What makes her anger an emotion, rather than a mood?A.
It is a simple, unambiguous feeling.B.
It interferes with her capacity to work effectively.C.
It has a contextual stimulus.D.
It can be controlled given some time.