IT-Asset Management

Services IT Infrastructure Management IT-Asset Management

What is IT Asset Management? IT Asset Management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment. Role of IT asset management in an organization The IT Asset Management function is the primary point of accountability for the life-cycle management of information technology assets throughout the organization. Included in this responsibility are development and maintenance of policies, standards, processes, systems and measurements that enable the organization to manage the IT Asset Portfolio with respect to risk, cost, control, IT Governance, compliance and business performance objectives as established by the business. Benefits of ITAM Uncover savings through process improvement and support for strategic decision making Gain control of the inventory Increase accountability to ensure compliance

Enhance performance of assets and the life cycle management Risk reduction through standardization, proper documentation, loss detection

IT Asset Management is an integrated software solution that works with all departments that are involved in the procurement, deployment, management and expense reporting of IT assets. What we will do under IT Asset Management Services :

Prepare Installation reports for all IT Assets. Maintain all IT Asset Records with respect to warranty details, contracts, configurations, serial-no's, make, date of

installation, date of repair, date of maintenance etc. Record & update all the changes in the Asset details as and when it occurs. Provide a documented work-flow based IT Asset issuance Provide IT Asset Inventory tracking & MIS reports. Hardware managed under this service - Servers, Desktops, Laptops, Printers, Networking equipment, UPS, LCD Projectors, Scanners, Fax machines, EPABX systems and video conference equipment.

Network Management and Administration

ServicesIT Infrastructure ManagementNetwork Management and Administration

Network Management and Administration refers to the broad subject of managing 'computer networks'. Wide variety of software and hardware products are exist in IT industry, Network Management and Administration Services helps company system administrator to manage a network. Network management covers a wide area, including: Security : Ensuring that the network is protected from unauthorized users. Performance : Eliminating bottlenecks in the network. Reliability : Making sure the network is available to users and responding to hardware and software malfunctions. Silver Touch manages following under this service:

Network Connectivity and Monitoring

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Network Policy Enforcement Provide day to day management of the network infrastructure Proactive Network Monitoring and alerts Perform capacity planning and upgrade activities related to network infrastructure Supporting MS Windows , Novell Netware, Sun Solaris and Red Hat Linux

Server Management and Administration

Services IT Infrastructure Management Server Management and Administration

Silver Touch offers server solutions to both proactively and reactively manage servers. By providing administrators with the tools they need to meet compliance standards, maintain service levels and ensuring system security, Silver Touch solutions increase an IT organizations efficiency and effectiveness while minimize the cost of server ownership. Silver Touch offers following under Server Management and Administration :

Remote monitoring of servers from a central location Support NOS platforms like Win-NT/2000/2003, Linux, Sun-Solaris Server performance monitoring, fine tuning & optimization Server diagnosing & problem resolution Pro-active capacity planning Server Up-gradation Print services management Systems log monitoring, Security setup & Administration OS patch Updates, OS Up-gradation & migration Backup administration & control User administration & access control

Remote Infrastructure Management (RIM)

ServicesIT Infrastructure ManagementRemote Infrastructure Management (RIM)

We have dedicated our services to cater all requirements of our customers for : Skill Availability Consolidation Proactive Support Flexibility RIM Differentiators At Silver Touch, we believe in delivering differentiated services that create long-term competitive advantage and business value for customers. The points that differentiate us from the cluster of other players are: Managing the Infrastructure Lifecycle ITIL process alignment Secured Delivery Channels Service Offerings Take leverage of a decade-long proven expertise spanning entire IT Infrastructure lifecycle in delivering a vast range of services including:
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End User Computing Help Desk Support Centralized Desktop Management Datacenter Services

Server Management Database Management Storage Consolidation Enterprise Backup Management & Data Protection Messaging & Collaboration Service Virtualization Information Security Network Services

Network Monitoring Network Management

Enterprise Security Management

ServicesIT Infrastructure ManagementEnterprise Security Management

Silver Touch Security Management Services help you protect vital information assets. Our services are designed to address the entire lifecycle of the information security from
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design and deployment, to management and continuous audits. Our security management services will keep your network available 24x7 resulting in lowered security operations costs, better performance and best-in-class service levels. Silver Touch will provide gateway level security under Security Management Services form Hackers, Trojans, Malwares, Adware's, Spywares, Spamming, Phishing, Viruses etc. and maintain your network for trouble free. We incorporate software and devices to protect your data from theft, damage and misuse. Our Security Management Services are delivered round the clock from our Security Operations Center. We adhere to ISO 27001 standards and ensure your IT infrastructure is secured round-the-clock through our proactive monitoring and security incident management mechanism. Service offerings are :

Enterprise Virus Protection Monitoring and Alert Response Managed Firewall/ VPN/ IDS/IPS Solutions Firewall Policy Changes Device Configuration Backups Vulnerability Advisory Services E-mail Security Management Web Security Management Identity & Access Management End Point Security Management

Disaster Recovery
ServicesIT Infrastructure ManagementDisaster Recovery

At Silver Touch we plan the recovery before the disaster strikes same we do for our customers, we ensure a smooth 24/7 operation of your IT infrastructure. Your significant operations are on top priority and are supported by redundancy. We set up the best data duplicate methods as per your requirements. Why disaster recovery planning required? Disaster recovery services can help companies recover from virtually any type of disaster and ensure ongoing availability of mission-critical resources. Disaster recovery (DR) planning is the process of developing advance arrangements and procedures that enable an organisation to respond to a disaster by resuming critical business functions within a defined time frame, minimising loss, and restoring affected areas.
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Business impact assessment (BIA) BIA of all business units that are part of the business environment enables the project team to: identify critical systems, processes and functions; assess the economic impact of incidents and disasters that result in a denial of access to system services and other services and facilities; and assess the pain threshold, that is, the length of time business units can survive without access to systems, services and facilities. Following are the services offered :

Recovery Planning & BIA Report Hardware Recovery System Recovery Work Area Recovery

Helpdesk Management Services

ServicesIT Infrastructure ManagementHelpdesk Management Services

Silver Touch offers various helpdesk management services from providing a small workforce to augment a client's existing employees, to delivering a managed operations services. The managed operations service is a complete offering which provides Manager, technical staff, and day-to-day delivery of the entire support operation at client location. In many cases, Silver Touch also manages the telephony and technical infrastructure. Silver Touch Onsite Technical Support includes workstations, midrange and mainframe hardware, the associated operating systems, application software, and virtually all connectivity from the CPU to the router. These services can be performed over the telephone from our client's facility, or at the employee's desk. On-site Helpdesk is available with following : Single point of contact to all Customers IT support requirements. Support to users including call-logging, call-execution through filed support engineers. Vendor Follow-up, dispatch, call escalation & end-users notification. Assistance for problems pertaining to operational procedures for the processing environments. Call tracking & call closure. Escalation of the critical issues to appropriate IT support team. Provide various MIS Reports. Effective tool for Asset Tracking & Management System

Features:
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Streamline service delivery and support processes Develop repeatable procedures to aid first level support groups Reduce number of service incidents and outages Implement standards to do things right the first time Perform proactive analysis, prevention and resolution Define clear services and service targets Audit, manage and improve IT processes

Vendor Management Services

ServicesIT Infrastructure ManagementVendor Management Services

Silver Touch manage all third party vendors related to IT for your organization on your behalf to set a smooth service flow. We ensure proper service and support from all the third party vendors with regular follow-up and maintaining contract details. Under Vendor Management Service we do following :

Create and maintain Vendor database. Co-ordinate with 3rd party vendors for maintenance & installation. Follow-up with vendors in case of hardware/software problem resolution. Track inventory of any items sent for repairs & follow up for replacement. Prepare vendors respective SLA Liaison with vendors, OEMS, service providers for related work, equipments Deploying and maintaining critical part inventory of vendors Measure severity parameters of SLA and perform complain escalations respectively Logging and escalating complains with vendors and tracking till resolution Analysis, rating performance of vendors vis--vis their SLA Assurance and achieving committed uptime from vendors Penalty and rewards commercial implications for the vendors Reports; Analytical, Graphical, MIS

Company Overview
About Company Company Overview

Silver Touch is a leading and globally accepted IT solution provider and currently at the forefront of offshore software development to serve the people across the world. We spread our wings in the business of Software Development, Web Designing & Multimedia, E-Commerce Solutions, Search Engine Optimization, Mobile Application Development, Business Software Services etc...
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We also provide IT Infrastructure Solutions, System Integration, Network/Server Management services across India. Silver Touch was founded in 1992 with a view to endowing our clients with the optimum IT solutions in terms of hardware, software and network integration. The main functional areas were merely computer sales and maintenance. Toiling along a long path of one and a half decades, today Silver Touch is a well known name in Branded Hardware and Software Development. We are recognized in the market for our ability to deliver, both hardware as well as software solutions merged in a single bouquet to comprehensively accomplish our client's overall IT needs. We commit ourselves to achieve consistent reliability, efficiency and performance of our products & services related to IT Hardware, Software & Networking products. We attempt to achieve maximum customer satisfaction through continuous feedback mechanism and continual improvement in Quality Management Systems. We have been accredited CMMi3, ISO 9001:2000, ISO 27001 Certification for observing international standards in a wide scope of activities like Manufacturing, Sales & Services of Peripherals & Networking Products as well as Design & Development of Software. We specialize in building successful on line business and creating competitive advantages for our clients. We are constantly in the process of updating our software skills adopting new technologies that can perform better functions. We believe in integrating our skills with our clients' inputs to achieve desirable results. We have developed our own performance measurement systems that virtually support our clients into the routine of software developing and over- viewing the performance of our skilled manpower. We are ready with all sorts of solutions Come to us. We deliver any application that is web based and further our solutions are designed to adapt your business rather than your business adapting the software. Our solutions are 100% fruitful and empower you to take control of your business online and in real time!

Why Silver Touch

About Company Why Silver Touch

At Silver Touch, we are focused on meeting our customers' requirements for Information Technology. We help customers envision and shape their growth around the key drivers of
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technology, productivity and cost-effectiveness. There are some key factors to choose Silver Touch for your business needs: 15+ years of experience in IT 500+ Employee Strength 1000+ Projects done successfully ISO 9001:2000 and CMMi 3 Quality Standards Offices in USA, UK, Netherlands, Belgium and India Wide range of IT services Highly skilled manpower Large customer base across Gujarat and ever increasing offshore clients Authorized Vender for various IT services in Government of Gujarat Strongest Business Partner of IBM and Lenovo

Quality
About Company Quality

Silver Touch maintains consistent high quality level at every aspect of business. We are committed to creating value for customers through our Information Technology services and products, and we assure this through the constant quality from our organization. Silver Touchs Quality policy is: "Deliver best products, software solutions and services, on time with quality, and as per customer expectations" Silver Touch achieves this by excellence, through People development and participation Process improvement on a continuous basis Productivity enhancement by smart working Profit sustainability by cost control In this endeavour, we shall:

Set up and implement world class systems and processes sensitize and raise our quality consciousness Continuously strive for improvements to make quality a way of life Meet all applicable environmental, health and safety standards and demonstrate corporate citizenship on an ongoing basis

Our Core Values

Stewardship: Building a heritage for future generations, acting with an owner mentality, developing people everywhere we are and meeting our commitments to all internal and external stakeholders. Best People: Attracting and developing the best talent for our business, stretching our people and developing a "can do" attitude. Client Value Creation: Improving our clients' business performance, creating longterm, win-win relationships and focusing on execution excellence. One Global Network: Mobilizing the power of teaming to deliver consistently exceptional service to our clients anywhere in the world. Respect for the Individual: Valuing diversity, ensuring an interesting and inclusive environment and treating people as we would like to be treated ourselves. Integrity: Inspiring trust by taking responsibility, acting ethically and encouraging honest and open debate. Quality Processes - The Backbone of Technology

Technological expertise would fall flat without robust processes at the back end. That's why we have honed our internal processes as much as we have built up our industry knowledge and technical capabilities. Our proprietary Quality Management System provides a flexible process framework that enables continuous quality improvement. An internal team of experienced quality professionals uses the system to formulate sturdy processes that strengthen our ability to provide technologically outstanding products and services. All quality improvement initiatives are assessed by means of ongoing customer satisfaction surveys and appropriate feedback mechanisms. Quality Certifications/Recognitions The Company's capability to "design, develop, and implement software solutions" has been certified under provisions of ISO 9001: 2000 by International Certification Ltd. UK (Ukas Quality Management). Our software processes have also been appraised to be operating at CMMI maturity level 3 by DQS India (SEI Partner). ISO 27001 - An information security Certification The Company is further improving its software processes and is aiming for CMMI Level 5 maturity by mid of 2009. Microsoft Gold Partner Apple Development Centre partner for iPhone Applications Oracle Certified Partner

SAP Channel Partner IBM Premium Business Partner RIM (Research in Motion) Development Center partner for BlackBerry Mobile phones

Desktop Management Solution

Business growth is being increasingly tied with reliable IT infrastructure. According to recent surveys by Gartner, organizations pay anything between $7000 and $13000 per year for managing one workstation. With the heavy business dependence on desktops and internal operations, the need for a reliable, costeffective and easy to use solution has become more important than ever.

Challenges in Desktop Management:

The whole cycle of procuring systems, commissioning them to users and supporting them everyday is a huge challenge to IT. Beyond the immediate need to minimize system downtime, retaining focus on proactive resolution of user problems is also primary for a good management practice. Finally, the constant fire-fighting causes undue stress to IT staff, greatly reducing their productivity. Some common Desktop Management Concerns are:

Spread of IT Assets through the organization Maintaining up-to-date inventories for audits and management Administering and Allocating Assets Managing configurations, patches, deployments and upgrades Vulnerability Management against hacks and threats

ManageEngine Desktop Management Suite

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If your work includes the concerns above, what you need is a proactive and efficient desktop management solution. ManageEngine Desktop Management suite offers a reliable and cost-effective solution that helps you in a number of ways:

Discover all networked assets including workstations, printers, routers,

servers and any other asset with an IP address assigned to it.

Gain in-depth asset knowledge including ownership history, inventory

information etc.

Manage Software licenses with usage tracking, group licensing and policy

definitions

Control across entire procurement and asset management cycle with

Purchase Order and Contract management

Configure and Manage desktops remotely, from a central point Execute custom scripts for deeper control Support users by managing issues and changes from a central help-desk Reduce latency by allowing user self-service ticketing portals Detect, assess and remediate vulnerabilities across heterogeneous networked

assets

Automate distribution and management of patches and security hotfixes

ManageEngine Desktop Central

ManageEngine Desktop Central is a

ManageEngine ADManager Plus

ManageEngine ADManager Plus offers a

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comprehensive Desktop Management Software for configuring and managing Desktops and Laptops remotely in a Windows Network. It helps to secure and standardize the Windows Desktops and Laptops across the network.

100% web-based solution to meet your Active Directory management requirement. It allows you to create or modify multiple users in the active directory by hiding the complexities of the native Active Directory tools. With its rolebased security model, you can efficiently manage the security permissions with ease. The comprehensive reports provide you a quick insight in to the Active Directory objects.

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a combined HelpDesk & Asset Management software that integrates Trouble Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package.

ManageEngine Security Manager Plus

Security Manager Plus is a network security scanner that proactively reports on network vulnerabilities and helps to remediate them and ensure compliance. With vulnerability scanning, open ports detection, patch management, Windows file/folder/registry change management and vulnerability reporting capabilities, Security Manager Plus protects the network from security threats and malicious attacks.

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