Franklin Consulting
i
Table of Contents
List of Tables and figures ................................................................................................... iv
List of tables ..................................................................................................................... iv
List of Figures ................................................................................................................... iv
Acknowledgements ............................................................................................................. v
Executive Summary ............................................................................................................. 1
The areas in which Web 2.0 is being used, including academic and administrative support1
The drivers to use of Web 2.0 in these areas ..................................................................... 2
The issues encountered and the responses made............................................................. 2
The perceived advantages and disadvantages of Web 2.0 use ......................................... 3
Prospective developments in Web 2.0 use ........................................................................ 3
Introduction .......................................................................................................................... 4
What is Web 2.0 / Social web............................................................................................... 7
Blogs ................................................................................................................................. 7
Wikis .................................................................................................................................. 8
Social bookmarking ........................................................................................................... 8
Media sharing .................................................................................................................... 8
Social networking .............................................................................................................. 8
Aggregation ....................................................................................................................... 9
Other technologies ............................................................................................................ 9
Information Quality .......................................................................................................... 10
The current state of Web 2.0 ........................................................................................... 10
Why does Web 2.0 matter in higher education? .............................................................. 12
Drivers and enablers .......................................................................................................... 13
Drivers and enablers for using Web 2.0 in Higher Education ........................................... 13
Enablers .......................................................................................................................... 16
Barriers ............................................................................................................................... 17
Inequity in student access ............................................................................................... 17
Institutional ICT/audit restrictions ..................................................................................... 17
Institutional management indifference/inertia/risk aversion/different values ..................... 17
Risk or uncertainty of success with students .................................................................... 18
Academics indifference/inertia/risk aversion/different values/lack of knowledge and skills18
Time restraints from overload from development, administrative changes/demands, research,student numbers .............................................................................................................. 19
Pedagogic uncertainty ..................................................................................................... 19
Not yet ‘user friendly’ enough .......................................................................................... 19
Benefits of using Web 2.0 .................................................................................................. 20
Provides an opportunity to tap into student motivations ................................................... 20
Improves student learning ............................................................................................... 20
Meets current pedagogic goals ........................................................................................ 20
Changes the nature of learning boundaries ..................................................................... 21
Provides new functionality for supporting students .......................................................... 21
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