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A review of current and developinginternational practice in the use of socialnetworking (Web 2.0) in higher education
Jill Armstrong York St John UniversityTom FranklinFranklin Consulting
With National reports byAustraliaCatherine McLoughlinThe NetherlandsWim WesteraSouth AfricaPhilipp SchmidtThe United KingdomBrian KellyThe United StatesAlice E. Marwick
September 2008
Franklin Consulting
i
Table of Contents
List of Tables and figures ................................................................................................... iv
List of tables ..................................................................................................................... iv
List of Figures ................................................................................................................... iv
Acknowledgements ............................................................................................................. v
Executive Summary ............................................................................................................. 1
The areas in which Web 2.0 is being used, including academic and administrative support1
The drivers to use of Web 2.0 in these areas ..................................................................... 2
The issues encountered and the responses made............................................................. 2
The perceived advantages and disadvantages of Web 2.0 use ......................................... 3
Prospective developments in Web 2.0 use ........................................................................ 3
Introduction .......................................................................................................................... 4
What is Web 2.0 / Social web............................................................................................... 7
Blogs ................................................................................................................................. 7
Wikis .................................................................................................................................. 8
Social bookmarking ........................................................................................................... 8
Media sharing .................................................................................................................... 8
Social networking .............................................................................................................. 8
Aggregation ....................................................................................................................... 9
Other technologies ............................................................................................................ 9
Information Quality .......................................................................................................... 10
The current state of Web 2.0 ........................................................................................... 10
Why does Web 2.0 matter in higher education? .............................................................. 12
Drivers and enablers .......................................................................................................... 13
Drivers and enablers for using Web 2.0 in Higher Education ........................................... 13
Enablers .......................................................................................................................... 16
Barriers ............................................................................................................................... 17
Inequity in student access ............................................................................................... 17
Institutional ICT/audit restrictions ..................................................................................... 17
Institutional management indifference/inertia/risk aversion/different values ..................... 17
Risk or uncertainty of success with students .................................................................... 18
Academics indifference/inertia/risk aversion/different values/lack of knowledge and skills18
Time restraints from overload from development, administrative changes/demands, research,student numbers .............................................................................................................. 19
Pedagogic uncertainty ..................................................................................................... 19
Not yet ‘user friendly’ enough .......................................................................................... 19
Benefits of using Web 2.0 .................................................................................................. 20
Provides an opportunity to tap into student motivations ................................................... 20
Improves student learning ............................................................................................... 20
Meets current pedagogic goals ........................................................................................ 20
Changes the nature of learning boundaries ..................................................................... 21
Provides new functionality for supporting students .......................................................... 21
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