Money Advice Extra December 2008 Page 1
Cheaper gas & electricity for vulnerable customers!
British Gas introduced the UK’s largest social energy tariff, aimed at reducing gas andelectricity bills for 750,000 of our most vulnerable customers. The Essentials Tariff providesadditional help to vulnerable customers, particularly those who use pre-payment meters.Essentials Tariff offers the lowest standard gas and electricity prices, which have beenotherwise inaccessible to people who don’t have a bank account. British Gas customerswho registered for the British Gas Winter Rebate scheme will automatically be moved ontothe Essentials tariff.National Energy Action (NEA), the leading fuel poverty charity, has applauded British Gasfor introducing a new social tariff.William Gillis, NEA chief executive, said: “A new social tariff aimed at cutting gas andelectricity bills for up to 750,000 of British Gas’s most vulnerable customers will see theirenergy bills drop by around £307 per annum."NEA has pressed the energy supply industry to introduce social tariffs that actuallyrepresent the best deals available. NEA applauds British Gas for the introduction of a socialtariff which will ensure that its low-income and vulnerable customers are guaranteed thebest deal in terms of the prices they pay for gas and electricity from the company."British Gas priority service team can be contacted on 0845 955 5404Other energy providers offering additional services to vulnerable customers include:EDF Energy (Priority Service Team) 0800 269 450E.ON (Caring Energy) 0800 051 1480Npower (Warm Response) 0808 172 6999Scottish Power (Carefree Team) 0141 272 6042
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Almost two out of three people who take out a loan to consolidate their debts go on to borrow more while still repaying that loan
Cheaper gas &electricity !Energy and postalcomplaintsCourt advice desk
Despite the current ‘credit crunch’, UK personal debt is stillincreasing by 1 million pounds every 9 minutes!
you may getcompensation fromthe FSCS if a bank,building society orcredit union fails
the amount islimited to a £50,000maximum (inEngland, Scotlandor Wales) perfinancial institution
Major changes to the way energy and postal complaints are handled from 1st October 2008
A new organisation - Consumer Focus - has been formed from the merger of theNational Consumer Council, Energywatch and Postwatch. The new body will havestronger powers than the three previous organisations and be able to investigateproblems across a range of areas, including the postal and energy sectors.Customers will still receive information on their gas and electricity bills advisingthem to take up any complaints with their supplier in the first instance, butConsumer Direct will take over Energywatch and Postwatch’s services in providingconsumer advice and help to progress their complaint. In addition, there will benew ombudsman schemes introduced for the energy and postal sectors, which cantake action to help consumers who have problems with their companies.
Consumer Direct can be contacted on: 08454 04 05 06or on the web at: www.consumerdirect.gov.uk
124 propertieswill berepossessed inthe UK today!