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January 3, 2012
Kaseya 2
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User Guide
Version 6.2
 
 
About Kaseya
Kaseya is a global provider of IT automation software for IT Solution Providers and Public and PrivateSector IT organizations. Kaseya's IT Automation Framework allows IT Professionals to proactivelymonitor, manage and maintain distributed IT infrastructure remotely, easily and efficiently with oneintegrated Web based platform. Kaseya's technology is licensed on over three million machinesworldwide.Copyright © 2000-2012 Kaseya International Limited. All Rights Reserved.
 
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Contents
Configuration 1
 
Configuring the Server................................................................................................................................... 3
 
System Security ............................................................................................................................................. 3
 
Minimum System Requirements ................................................................................................................... 3
 
Updating or Moving the VSA ......................................................................................................................... 3
 
Logon and Browser Settings ......................................................................................................................... 4
 
Creating Organizations Automatically During Update ................................................................................... 6
 
Getting Started 9
 
VSA Modules ............................................................................................................................................... 11
 
Page Layout ................................................................................................................................................ 11
 
Toolbox ........................................................................................................................................................ 13
 
Status Monitor ............................................................................................................................................. 13
 
Administrator Notes ..................................................................................................................................... 14
 
Bookmarks ................................................................................................................................................... 15
 
Logoff ........................................................................................................................................................... 15
 
Color Scheme .............................................................................................................................................. 16
 
Agents.......................................................................................................................................................... 16
 
Check-in Icons ............................................................................................................................................. 16
 
Live Connect ................................................................................................................................................ 17
 
Data Table Column Options ........................................................................................................................ 18
 
Learning More ............................................................................................................................................. 19
 
Agent 21
 
Agent Overview ........................................................................................................................................... 23
 
Agents ............................................................................................................................................... 24
 
Agent Icons ....................................................................................................................................... 25
 
Machine ID / Machine Group Filter ................................................................................................... 26
 
View Definitions ...................................................................................................................... 28
 
Filter Aggregate Table ............................................................................................................ 30
 
Advanced Filtering .................................................................................................................. 30
 
Agent Status ................................................................................................................................................ 32
 
Agent Status 2 ................................................................................................................................... 32
 
Agent Logs .................................................................................................................................................. 34
 
Log History .................................................................................................................................................. 36
 
Event Log Settings ...................................................................................................................................... 37
 
Deploy Agents ............................................................................................................................................. 39
 
Agent Install Command Line Switches ............................................................................................. 44
 
Install Issues and Failures ................................................................................................................. 45
 
Installing Multiple Agents .................................................................................................................. 46
 
Installing Linux Agents ...................................................................................................................... 48
 
Supported Linux Functions ............................................................................................................... 49
 
Supported Macintosh Functions ........................................................................................................ 50
 
Create .......................................................................................................................................................... 50
 
Delete .......................................................................................................................................................... 53
 
Rename ....................................................................................................................................................... 55
 
Change Group ............................................................................................................................................. 56
 
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