about the inter-library loanservice, go to
https:// portal.lincoln.ac.uk/ Library
and click on‘inter-library loans’.Please follow the guidelinescarefully and download theSED test document beforeordering, to ensure a speedyand efficient service.
T
he newinter-library loanservice continuesto be popular withour users. Introduced inApril 2008, it enablesstudents and staff to makeonline requests for itemssuch as books and journalarticles not held by Libraryand Learning Resources.Once registered, theservice is easy to use andrequests can be trackedusing the ‘View Requests’option button.Our Secure ElectronicDelivery (SED) serviceenables journal articles tobe delivered via email. SinceApril, over 56% of journalarticles have been deliveredby SED with an averagedelivery time of just over 4days. Many arrive within amatter of hours ofsubmitting the request.To register and learn more
Positive feedback for online inter-libraryloans
Page 2
Newsletter for staff and students
‘The online inter-libraryloan system is great. It issaving a lot of time and articles aren't getting lost in the post.
’
You say, we say...
T
o help us improve the libraryservices that you need, wecarried out a survey in Spring2008 to find out whichservice areas and resources you wouldlike us to prioritise for development.The following is a summary of keyresults by campus, together with ourresponses.
University Library
We are very pleased that 90.5% ofrespondents think that we provide agood service. These are the areas thatyou asked us to address:
Number of course books, loan periods, range of e-books
We say: We will continue toimprove access to coursebooks by buying e-books (younow have access to anadditional 38,000 titles) andby digitising chapters of keytexts. We also use loanperiods to maximise access,including placing items in corecollection, where appropriate.
Cost of photocopying and printing
We say: The I.T. Services teamare currently reviewingprinting and photocopyingcharges; however, the chargemade for student printing isthe standard rate foundamongst other universities, at5 pence per sheet. Inaddition, the University doesprovide one of the mostgenerous initial allocations ofprinting credit, at £10 peracademic year. These creditsare to support initial printingrequirements and tocompensate for any remainingcredit when studentscomplete their studies. Thecharge to the student coversprinting costs, and is not usedas an income for theUniversity.
Time taken to reshelve books and journals
We say: This year, we deployedan additional member of staffto help with the volume ofreturned books during peakperiods. We have alsoundertaken a process review,to identify ways in which wecan increase efficiency, andwill continue to monitor thesituation throughout thisacademic year.
Riseholme LRC
We are very pleased that 95.5% ofrespondents think that we provide agood service. These are the areas thatyou asked us to address:
Range of e-books, range of print journals, range of e-journals
We say: We will continue toimprove access to coursebooks by buying e-books (younow have access to anadditional 38,000 titles) andby digitising chapters of keytexts. We are reviewing ourrange of print journals, toidentify possible cancellationsand replacement titles as thecampus portfolio changes.Last year, we started asubscription to ScienceDirect, and our range ofe-journals has improvedsignificantly, although thereare still some areas that needdeveloping. Please contactyour Academic SubjectLibrarian if you need adviceon identifying relevant journalarticles.
Library environment – noise
We say: We will work with staffand students to remind usersof the need to maintain aquiet study environment.Please approach library staff ifnoise levels are unacceptable,
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