rom $20 to $200 depending on the lateness o the payment. In 2011-12, MVA expenditures areestimated to support the activities o the CHP(63 percent), DMV (30 percent), the Caliornia AirResources Board (4 percent), and various otheractivities (3 percent).
rece Efs Icese DMVCsme Sevice d Eciecy
Over the last ten years, DMV has madeeorts to improve customer service and increaseeciency, so that customers have additionaloptions or renewing their vehicle registration.Tese options, which we discuss in more detail,include the use o sel-service terminals (SSs) inDMV eld oces to complete vehicle registrationrenewal transactions, the development o thebusiness partner automation program (BPA), andenabling customers to complete vehicle registrationrenewal transactions online. Te DMV has alsorecently implemented the automated customerappointment system (CAS), which allows customerscoming into eld oces to make appointmentsin advance. Figure 1 summarizes the number o vehicle registration renewals processed in the pastour scal years using traditional options (such asmailing in renewals, coming into eld oces orauto clubs, and using telephone services), as well asmore nontraditional options (such as completingrenewals over the internet and through business
oveview he DMV
Te DMV is responsible or registering vehiclesand or promoting public saety on Caliornia’sstreets and highways by issuing driver licenses.Additionally, DMV licenses and regulates vehicle-related businesses such as automobile dealersand driver training schools, and collects certainees and tax revenues or state and local agencies.Currently, the department provides service toover 20 million customers a year and operates313 acilities, which include customer service eldoces, telephone service centers, commerciallicensing acilities, headquarters, and driver saety and investigations oces. Over hal o all DMVacilities are customer service eld oces.Most o the department’s unding comes romthe Motor Vehicle Account (MVA), with additionalsupport rom the State Highway Account (SHA),the Motor Vehicle License Fee Account, andreimbursements. Te MVA derives its revenuesrom vehicle registration ees, driver license andidentication card ees, and a variety o miscel-laneous ees or special permits and certicates.Vehicle registration ees are the primary source o MVA revenues, which consist o (1) a base vehicleregistration ee o $43 per vehicle, (2) a CaliorniaHighway Patrol (CHP) ee o $23 per vehicle, (3) a$3 ee or the repair or replacement o high polluter vehicles, and (4) late payment penalties that vary
Vehicle Registration Renewal Transactions
Fiscal YearMailFieldOfceInternetAuto ClubBusinessPartnersPhoneSel-ServiceTerminalsTotals
2007-08 13,351 7,256 5,051 3,020 387 253 — 29,3182008-09 11,756 7,403 5,825 3,051 461 174 — 28,6702009-10 11,341 7,051 6,708 3,016 546 123 — 28,7852010-11 9,871 6,228 6,749 3,386 667 137 111 27,149