Analysis and Interpretations

1. Rate the durability a. Poor b. Average c. Above average d. Excellent 10% 20% 10% 10%

Column1
10% 10% 20% Poor Average Above average 60% Excellent

2. Rate the quality of the screen a. Poor b. Average c. Above average d. Excellent 10% 20% 30% 40%

Sales

Poor Average Above average excellent

3. Rate the quality of CD/DVD drive

Poor Average Above average Excellent

5% 10% 50% 35%

5% 10% 35% Poor Average Above average Excellent 50%

4. Rate the speed of the CPU

Poor Average Above average Excellent

15% 25% 30% 30%

15% 30% Poor Average 25% Above average Excellent

30%

5. Rate the quality of the battery

Poor Average Above average Excellent

10% 30% 35% 25%

10%

5%

Poor 35% Average Above average Excellent

40%

6. How would you rate the quality of customer service provided?

Poor Average Above average Excellent

5% 35% 40% 10%

10%

5%

Poor 35% Average Above average Excellent

40%

7. On a scale of 0 to 10, how likely would you recommend to a friend or colleague to purchase Dell computers?

8. Over all, how satisfied are you with the product and services?

Poor Average Above average Excellent

5% 35% 45% 5%

5%

5%

Poor 35% 45% Average Above average Excellent

9. If your company went out of business tomorrow, would anybody really miss Dell

Yes No Not Sure

40% 10% 50%

40% 50%

Yes No Not Sure

10%

10. What are all the changes you are expected to bring about in the Dell Computers? a. Design b. Features c. Quality d. All the above