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Empowering Mobility for US’s leading insurer (AGL)

Empowering Mobility for US’s leading insurer (AGL)

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Published by: estdocs on Apr 09, 2012
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AGL Mobility – Empowering Mobility for US’s leading insurer
American General Life Companies,www.americangeneral.com, is a leading insurer and a marketingname for a group of affiliated domestic life insurers including AGL and USL. American General LifeCompanies insurers offer a broad spectrum of life insurance, fixed annuities, accident & healthproducts and worksite benefits to serve the financial and estate planning needs of its customersthroughout the United States.American General Life Companies (American General) recently announced mobile applicationsRapid Rater on Mobile,” the new mobile quoting application (“Powered by Endeavour”) for iPhoneand Android smart phone users. Endeavour is working with American General Life as niche mobilityvendor and helping AGL with mobile advisory, innovation and technical services.
Mobile & its impact on Insurance
Insurance industry has become competitive and insurers continue to face challenges from evolvingregulatory requirements, an unstable economy, and more demanding customers. The largeinsurers realize that survival and success in the industry will depend upon innovation of new risk-averse insurance products and adaption of new tools and technology to optimize current businessprocesses.
Historically, insurers have always been followers when it comes to technology adaption; however,as the technology has evolved, and with the evolution in mobile industry insurers are forced bytheir agents, customers to look at mobile as innovative tool to disseminate information. A mobilevision and strategy has become one of the key components of their growth strategy.A right mobility strategy can help save money, mitigate risk, and increase productivity of insurers. Itcan also engage and retain current policyholders for long term, attract new customers as well asenhance the productivity of mobile workers. Ever-more-powerful and fast data networks,smartphones and tablets, and mobile enabled solutions are being packaged into attractive productsthat promise fast, hard-dollar ROI for insurers and help them optimize unit insurance cost.Insurance companies know that they have to do a better job of managing risk, controlling expense,and creating new products. Mobile solutions have become an integral part of achieving theseinitiatives.
At Endeavour, our value-add as AGL’s mobile systems integrator is to articulate and to buildmobility solutions that are secure, scalable, regulated, easier to use, and quicker to develop anddeploy.
Challenges to be addressed
The insurance sector has historically been quite conservative in adapting new technology; however,mobile technology and its awareness among customers, in particular, are ideally positioned to helpinsurers establish a competitive advantage.In recent years, wireless technology has become more powerful and even more integrated. Newcapabilities are enabling faster, higher-quality communications among customers, field agents, andmanagement.Some of the challenges that insurers face today are -
Controlling unit insurance cost.
Enhance productivity to control unit insurance cost.
Manage risk and increased regulatory procedures.
Ensure new policies, products,technology are risk-averse.
Financial volatility.
Keep floating in a shaky financial environment.
Technology Awareness.
Technology awareness among the users specially mobile
Services Offered by Endeavour-The Mobility Company
Endeavour Mobile Centre of Excellence (mCOE) helps insurers achieve their mobility vision byoffering services as below -
Mobility Vision, Implementation Roadmap
Mobile Use Case Articulation
Technology Validation and Design
Advisory Services
Development Services
Testing and Integration Services
Case Study – AGL Mobility – Empowering AGLAgents on Mobile
American General Structured Settlements is the premier provider of physical injury settlementsthrough its specialized providers. American General insurers are market leaders in writingstructured settlement annuities for the last six years and have been in the business for over aquarter century. The American General team supporting injured victims and structured settlementbrokers has extensive experience in the industry.
The Solution – AGL Suite of Mobile Applications
American General is committed to providing its valued distribution partners with the best-in-classmobile experience. It leverages mobility to offer new and innovative tools to grow and managebusiness anytime, anywhere. Endeavour is assisting American General in advisory capacity to bringmobile innovation and technical services for the development of suite of AGL mobile solutions.
AGL Rapid Rater
Rapid Rater on Mobile (“Powered by Endeavour”) allows agents to generate immediate,personalized quotes for life products and one-touch calling to the American General Life CompaniesNational Sales Desk. The users will be able to get access to the premium quotes anytime anywhere.
Rapid Rater on Mobile application is the first in a series of content-rich, innovative mobile toolsAmerican General provides for producers.AGLs new state-of-the-art optimized “app” gives producers on-the-go access to Rapid Rater,providing fast, customized quotes for best-selling products including:
AG Secure Lifetime GUL® 
AG Select-a-Term® 
AG ROP Select-a-Term® 
Select-a-Term®/ ROP comparisonsThe Agents toolkit on Mobile allows user to have access to following functionalities on their iPad -
Calculators/ Quoting Tools.
Agents can create quotes for their customers, save themfor later reference and also share them via email.
Integrated Calendar.
Agents can manage their personal and business calendars; refercase files for business appointments.
Case Files.
Agents have access to all the cases files. They can view alerts / notificationsof pending cases, policy changes and policies at risk. The Agents can also view all thehistorical work done for the customer and manage cases end to end from thesolution.
Create and manage contacts groups.
Agents can add contacts and create groups tomanage these contacts and their profiles.
Forms and Ticketing.
Agents can create tickets and monitor them from the solution.They can also download product forms, complete them and share with the customer.

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