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PQM - TQM 22

PQM - TQM 22

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Published by: ashish.bms9 on Dec 11, 2007
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07/14/2010

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 TOTAL QULITY MANAGEMENT
TQM is a set of systematic activitiescarried out by the entire organization toeffectivelyandefficientlyachieve company objectivesso as to provide products and services with a level of quality thatsatisfies customers, at theappropriate time and price.
Source:Deming Prize Guidelines
 
 
INNOVATION & LEARNING
LEADESHIP
Policy&StrategyPartnerships& ResourcesPeopleResultsCustomer ResultsSocietyResults
 
POCESSES
KEYPERFOR MANCERESULTS
People
EnablersResults
BUSINESS EXCELLENCE MODEL -EFQM
 
 
Deming Prize Criteria
1.Management policies and their deployment regardingquality management– 20 Points2.New product development/or work processinnovation. -20 Points3.Maintenance and improvement of product andoperational qualities.-20 Points4.Establishment of systems for managing quality,quantity, delivery, costs, safety, environment, etc.-10Points5.Collection and analysis of quality information andutilization of information technology-15 Points6.Human resources development – 15 Points

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