Chapter 1—Innovative Management for Turbulent Times
1.Thenature of managementis tocope with____ and far-reaching challenges.
d.organizede.controlled2. Managers, in today's work environment, relyless on____ andmore on____.
a.coordination and communication; control and command
b.command and control; coordination and communication
c.empowerment and innovation; productivity and efficiencyd.effectiveness and efficiency; quality and profite.ethics and social responsibility; profit and cost-savings3.Without ____,no company can survive over the long run.
a.cost-cutting b.outsourcingc.command-and-control approachd.total quality teamwork
4.Managersare the ____ of the organization, responsiblefor buildingandcoordinating an entire
system rather than performing specific tasks.a.control mechanisms b.backbone breakers
d.operatorse.communicators5.One of theimportant ideas in the text's definition of management is
a.the management functions of planning, organizing, leading, and controlling.
b.the attainment of societal goals.c.effectiveness is more important than efficiency.d.management is unique to for-profit organizations.e.efficiency is more important than effectiveness.6.Whensenior managersat Gap, Inc.decided to become the number one service-quality clothing
company in the world, theywere engaging in the management function of
b.organizing.c.leading.d.controlling.e.dreaming.7.Selecting goalsandways to attainthem refers to