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The Matrix System at Work: An Evaluation of the World Bank's Organizational Effectiveness

The Matrix System at Work: An Evaluation of the World Bank's Organizational Effectiveness

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The World Bank’s ability to deliver effective services to its clients is contingent upon its responsiveness to partner countries and the technical quality of the services it provides. To enhance the quality of its client services and complement its lending with knowledge services, the Bank introduced internal reforms in 1997 and established a matrix system with dual accountability between the regions and networks across the Bank, and between the country and sector units in each region. The objectives of the matrix system were to enhance client responsiveness through its country delivery model, and the technical quality of its operations and knowledge services through strong technical networks and an internal labor market for staff renewal and global mobility.

IEG's matrix report evaluates the extent to which the dual objectives of the matrix system have been achieved and have enhanced the Bank’s development effectiveness. The evaluation examines the implementation of the matrix system and its relevance and effectiveness from 1997-2010.
The World Bank’s ability to deliver effective services to its clients is contingent upon its responsiveness to partner countries and the technical quality of the services it provides. To enhance the quality of its client services and complement its lending with knowledge services, the Bank introduced internal reforms in 1997 and established a matrix system with dual accountability between the regions and networks across the Bank, and between the country and sector units in each region. The objectives of the matrix system were to enhance client responsiveness through its country delivery model, and the technical quality of its operations and knowledge services through strong technical networks and an internal labor market for staff renewal and global mobility.

IEG's matrix report evaluates the extent to which the dual objectives of the matrix system have been achieved and have enhanced the Bank’s development effectiveness. The evaluation examines the implementation of the matrix system and its relevance and effectiveness from 1997-2010.

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Published by: Independent Evaluation Group on Apr 11, 2012
Copyright:Attribution Non-commercial

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