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Will Kelly Resume Page 1
 
Will Kelly
will@willkelly.com
 
www.linkedin.com/in/willkelly
 
Professional Summary
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Experience developing Software Development Life Cycle (SDLC), technical architecture, operations, and enduser documentation.
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Experience as lead technical writer responsible over all technical documentation elements of a project.
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Experience introducing technical writing best practices to organizations that do not have an establishedtechnical documentation team.
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Experience documenting large-scale infrastructure in telecommunications, ISP, and data center environments.
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Experience managing Microsoft SharePoint sites for online collaboration and document management.
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Published writer on a number of technology and project management topics including Agile program/projectmanagement applications, iPhone/iPad applications, productivity applications, online collaboration, mobilecomputing, network security, data center management, small to medium business (SMB) technologymanagement, and Microsoft technologies.
Key Words
 Senior Technical Writer. Business Analyst. Product Requirements Document (PRD). Software RequirementsSpecification (SRS). Design Document. Software Architecture Documentation. API Guide. Operations Guide. User Guide. Online Help. Quick Reference Guide. Training Guide. Technical Articles. Network Diagrams. Process FlowDiagrams. MS Office. Adobe FrameMaker. Adobe Acrobat. Adobe Dreamweaver. MS Visio. MS Project. SharePointDesigner. Google Apps for Business. Microsoft Office SharePoint Services 2007. Wikis. WordPress. Drupal (workingknowledge). SnagIt. Camtasia.
Career Highlights
08/09 to Present 
Technical Writer/Editor, The Centech Group, Lorton, VA
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Provide internal consulting support to the Border Enforcement Management Systems (BEMS) training team atUnited States Customs and Border Protection (CBP) in the areas of technical writing, document development,MS Word template development, MS Word document troubleshooting, technical editing, document peer reviews, style guides, and SharePoint document management.
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Support the Technology Training Support Program (TTSP) Quality Assurance (QA) team as a technical editor and Word template developer. Assist with their transition from MS Office 2003 to MS Office 2010.
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Act as an internal champion for using Microsoft Office SharePoint Services 2007 as a document managementand collaboration platform for training guide development and reviews.
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Planned and designed the BEMS team’s first major online help development project in support of thedeployment of a Web-based operations management application for the CBP Office of Air and Marine.
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Developed and delivered a four-hour training class about using Microsoft Word templates for the BEMStraining team.
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Contributor and editor for internal Centech Group presentations for CMMi and ISO 20000 audits.
03/09 to Present 
Freelance Technical Writer, Will Kelly Writes, Springfield, VA
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Regular contributor to the Tablets in the Enterprise and Smartphones blogs on CNET TechRepublic.com.
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Wrote technical marketing content for BMC Software (Part Time On-Call Contract through WritingAssistance, Inc.).
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Wrote articles about Windows 7 and small office/home office networking topics for Smart ComputingMagazine.
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Wrote articles about project management applications for Projects@Work. Topics included Microsoft Project2010, project management applications available in the Google Apps Marketplace, and project managementapplications for the Macintosh, iPhone, iPad, and SharePoint.
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Provided technical writing/editing services, consulting, and advising to startup ventures in the legal and contentsectors seeking to enter new markets.
 
Will Kelly Resume Page 2
 
10/09 to 12/09
Freelance Technical Writer, Gallaudet University, Washington, DC
 
(Part Time, Short Term Independent Contract, Offsite)
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Provided technical writing and editing support for Information Technology Services (ITS) policies and procedures including confidential information handling and log retention.
07/09 to 07/10 
Contributing Writer, WebWorkerDaily/GigaOM, Springfield, VA
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Researched and wrote articles for a GigaOM network site about technology and remote working topicsincluding corporate telework, managing remote projects, Microsoft Office 2010, Evernote, Microsoft Project2010, and Google Apps. Some of the articles also appeared on CNNMoney.com, Salon.com, and nytimes.com.
03/09 to 05/09
Contract Technical Writer, CorTechs, Inc., Centreville, VA
(Short Term Contract)
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Provided technical writing and editing support to a CorTechs project at the Department of Education toupgrade the Enterprise Management Support System, an HP Project Portfolio Management (PPM) software- based acquisition management system.
10/08 to 02/09
Product Manager, Integra5 Communications, Woburn, MA/Springfield, VA
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Managed the Integra5 product roadmap defining the product direction for MediaFriends Chat, theMediaFriends Social Media Application Suite, and the porting of Integra5 products to EBIF taking intoaccount the Integra5 strategy change from the cable market to mobile operators.
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Revamped the product development process including new standards for Product Requirements Documents,review cycles, and improved communications between Integra5’s US corporate headquarters and Israel-basedR&D group.
10/06 to 10/08 
Consulting Senior Technical Writer/Analyst, NeuStar, Inc., Sterling, VA
(Independent Contract)
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Collaborated with senior developers and architects on the SDLC documentation for SIP-IX, a network-to-network peering management system.
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Developed internal and external technical documentation for PathFinder, a service for the GSMA that enablesIP interoperability between European mobile phone carriers by translating telephone numbers to IP-basedaddresses.
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Provided project management consulting support to NeuStar Advanced Services in the areas of projectscheduling, resource pooling, and project reporting.
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Collaborated with an Advanced Services development team to improve the SRS (Software RequirementsSpecification) development process to better define services and project plans.
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Collaborated with senior developers on software architecture and API documentation.
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Developed a SharePoint wiki to document editorial and product naming decisions.
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Managed two Microsoft Office SharePoint Services 2007 sites that served as repositories for projectscheduling information and project documentation.
11/04 to 10/08 
Freelance Technology Writer/Editor, Will Kelly Technical Communications, Springfield, VA
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Wrote articles for 
 Processor Magazine
about small to medium enterprise related topics including VoIP,network security, data center management, enterprise storage, project management, IT staffing, andimplementing Microsoft Office.
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Wrote technical marketing communications materials for Penton Custom Media in support of Microsoft server and TechEd product offerings.
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Wrote articles for 
 PC Today Magazine
about mobile computing and other technology topics including AdobeAcrobat collaboration, SharePoint, VoIP/IM convergence, Skype, Google Calendar, Webmail/Outlook integration, and Microsoft Office Visio.
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Wrote articles for 
Windows IT Pro Magazine
about Microsoft Office and Google Apps related topics.
Notes
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