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Attribute Control Charts

Attribute Control Charts

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Published by shahzad afzal
STAT 549 Statistical Quality Control

Attribute Control Charts

Dr. Jason Merrick

Non-conformities
„ Some quality characteristics can’t be measured on a number scale „ They are classified as either conforming to specifications or non-conforming „ These kinds of quality characteristics are called attributes „ To determine if a process that is measured by attribute quality characteristics is in control, we need attribute control charts „ p charts
ƒ the proportion of items that are not co
STAT 549 Statistical Quality Control

Attribute Control Charts

Dr. Jason Merrick

Non-conformities
„ Some quality characteristics can’t be measured on a number scale „ They are classified as either conforming to specifications or non-conforming „ These kinds of quality characteristics are called attributes „ To determine if a process that is measured by attribute quality characteristics is in control, we need attribute control charts „ p charts
ƒ the proportion of items that are not co

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Published by: shahzad afzal on Dec 13, 2008
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05/09/2014

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STAT 549 StatisticalQuality Control
Attribute Control ChartsDr. Jason Merrick
 
 
Non-conformities
Some quality characteristics can’t bemeasured on a number scale
 They are classified as either conforming tospecifications or non-conforming
 These kinds of quality characteristics arecalled attributes
 To determine if a process that is measuredby attribute quality characteristics is incontrol, we need attribute control charts
p charts
the proportion of items that are notconforming
np charts
the total number of items that are non-conforming
c charts
the total number of non-conformities
u charts
the number of non-conformities per item
 
 
Fix-Up AutomobileRepair Case
An automobile repair shop is concernedabout customer satisfaction in terms of theentire experience customers receive fromthe repair shop.
In order to quantify the customerexperience, several critical servicecharacteristics have been identified:
Complaints of a failure to fix the vehicle
Delay beyond the promised pick-up time
Complaints of damage to the inside/outsideof the vehicle during repair
A zero-level of defects, with no dissatisfiedcustomers, is the goal
Statistics have been collected over the pastfew months regarding these criticalcharacteristics

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