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Railway Complain Number for Sms Very Useful-By Brooklyn Vijay

Railway Complain Number for Sms Very Useful-By Brooklyn Vijay

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Published by Brooklyn Vijay
Very useful info received from a friend. Please go thru and save the mobile number for sms in your handset and help yourself and others too. All the best ... Brooklyn Vijay
Very useful info received from a friend. Please go thru and save the mobile number for sms in your handset and help yourself and others too. All the best ... Brooklyn Vijay

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Published by: Brooklyn Vijay on Apr 15, 2012
Copyright:Attribution Non-commercial


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Railway Complain Number – VERY USEFUL TO EVERY ONE
Cir No.005/2012-2013 dt. 11 Apr 2012Dear Member,Sub :Railway Complain Number The Indian Railway authorities have introduced a system where one cancomplain from a running train. The SMS about complaint will beacknowledged and attended. Give the train no, bogie no, precise natureof complaint- no water in bath room/ no lights/fan notworking/security problem etc., through SMS.It is an effective tool. The Railway Number to which you can SMS is 8121281212.Two incidents highlighted by a passenger in his letter to theRailways, in appreciation of the efficiency of the SMS service, isgiven below for your information.Regards,S.SurulivelHon.Secretary= = = 
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Incident 1It happened few months back. We were travelling and I and my familywere waiting in the A/C waiting room at Secunderabad Station. Theattached bathroom was not clean and was giving bad smell. Added tothis discomfiture, the bathroom door was not closing tight, and I alsoobserved that shutter was not closing tight because of faulty door closer. I complained to the attendant.I also sent an SMS “The bathroom of A/C waiting room on platform No 1of Secunderabad Station is dirty and stinking. Please arrangecleaning. Also the door is not closing properly". After few minutes weleft the waiting room as our train arrival was announced. Within fewminutes I received text reply from Railways, giving an ID No andthat action will be taken. After few hours I received a message thatthe bathroom has been cleaned. After ten days I received another message that the faulty door has been repaired and thanking me.Incident 2Recently on 24th October I and my wife were travelling by HyderabadAjmer Express on our Rajasthan trip. Next day morning, I noticed therewas no water in the bathroom and the taps are all dry, whereas our  journey will continue and we will be reaching our destination(Bhilwara near Ajmer) after another 18 hours. I was worried that it isgoing to be a miserable time to travel without water. Water or No
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water, people will continue to use the bathrooms and the stink will become unbearable. I complained to the Conductor. I also sent a SMS"Travelling in the A1 Compartment of Hyderabad Ajmer Express Train No12720. No water in the bathrooms. Please arrange. Also replace leakingvalves else problem repeats."Pat came the reply "Your reference id is 1110250019. For status visitwww.scr.indianrailways.in or SMS as STATUS to 8121281212. Thanks for registering complaint”. After about 20 minutes I received message thatwater will be filled at the nearest Railway station having water filling facility. At Itarsi station water was filled and we had no problem. After about a week I received another message that the faultyvalves have been replaced. It was amazing. I am thankful to theRailway authorities for introducing a system where one can complainfrom a running train and doubly grateful that they have acknowledgedthe complaint and attended.I collected this help line number from the Railway waiting room! Manytimes while travelling by train we are put to unexpectedinconvenience, we react by cursing and criticizing. No other response.Of course once we reach our destination we just forget.There is no use in cursing the darkness around you, do light a candlehowever small it be, it gives an inspiration and ten more candles will
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 be lit. The process continues reducing the darkness.The Railway Helpline Number named SMS based Suggestion or Complaint

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