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managingquality-2

managingquality-2

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Published by shahzad afzal
Process Improvement Management System

Employment Security Department

EMPLOYMENT SECURITY DEPARTMENT
15. Process owner and staff assume responsibility for CQI of improved process 14. Process Improvement Team, Review Team, Process owners, and staff recognize success 13. Process Improvement Team and Review Team evaluate implementation results and take appropriate action

1. Agency completes business/budget planning process 2. Annual plan identifies opportunities for improvement (change) 3. Leade
Process Improvement Management System

Employment Security Department

EMPLOYMENT SECURITY DEPARTMENT
15. Process owner and staff assume responsibility for CQI of improved process 14. Process Improvement Team, Review Team, Process owners, and staff recognize success 13. Process Improvement Team and Review Team evaluate implementation results and take appropriate action

1. Agency completes business/budget planning process 2. Annual plan identifies opportunities for improvement (change) 3. Leade

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Published by: shahzad afzal on Dec 14, 2008
Copyright:Attribution Non-commercial

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05/09/2014

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Process ImprovementManagement System
Employment Security Department
 
Theory rejected - Test new theory
PROCESS IMPROVEMENTMANAGEMENT SYSTEM
P
LAN
D
O
C
HECK
A
CT
EMPLOYMENT SECURITYDEPARTMENT
11/13/971.
Agency completesbusiness/budgetplanning process
2.
Annual planidentifiesopportunities for improvement (change)
3.
Leadership developscharge and establishesReview Team
4.
Review Team developsits own charter, reachesagreement withleadership and preparesa charge foreachProcess ImprovementTeam
5.
Review Team selectscore ProcessImprovement Teammembers
6.
Process ImprovementTeam develops its owncharter and reachesagreement with ReviewTeam
7.
Process ImprovementTeam builds task listbased on charter andCQI methods and tools
Develop a theory for improvementA.Create a plan to test thetheoryBEstablish measures for checking the theory (beforeand after)
8.
Process ImprovementTeam performs tasksincluding testingtheories for change
9.
Process ImprovementTeam checks test results(checks for the unexpected -studies everything)
10.
Process Improvement Teamprepares recommendations for implementing the improvement(s)
11.
Process ImprovementTeam and Review Teamreach agreement onimplementation of theimprovement(s)
12.
Process ImprovementTeam assists inimplementingimprovements(s)
13.
Process ImprovementTeam and ReviewTeam evaluateimplementation resultsand take appropriateaction
14.
Process ImprovementTeam, Review Team,Process owners, andstaff recognize success
15.
Process owner and staff assume responsibility for CQI of improved process
 
E M P L O Y M E N T S E C U R I T Y D E P A R T M E N TP R O C E S S I M P R O V E M E N T M A N A G E M E N T S Y S T E M R O L E S
P R O C E S SO W N E R S
Person who's primarilyresponsible for theresults of a process.Takes responsibility for providing direction andsupport to theemployees involved inthat process and hasauthority to implementimprovements to crossfunctional process.
Member of Review TeamHelps resolve issuesIdentifies core processimprovement teammembersProvides appropriateresourcesRecognizes successesAssumes responsibility for CQI of improved processEnsures processimprovement isnormalizedin day-to-day businessoperationsMonitors ongoing metricsto ensure continuousquality improvementCoach and mentor asneededDevelops its own charter Charges the ProcessImprovement TeamSelects ProcessImprovement TeammembersReaches agreement onprocess improvementteam chartersRegularly monitorsprogress and helpsresolve issuesFacilitate locatingappropriate resourcesReviews and approvesimplementation of processimprovementsProcess ImprovementTeam and Review Teamevaluate implementationresults and takeappropriate actionShares "best practices"Recognizes successDevelops its own charter and reaches agreementwith the Review TeamBuilds task list based oncharter and CQImethods and toolsProcess ImprovementTeam performs tasksincluding testing theoriesfor changeCheck test resultsPreparesrecommendationsfor implementing theimprovementReaches agreement withReview Team onimplementationAssists in implementingimprovementsEvaluates implementationresults and takesappropriate actionCelebrates successHands off improvedprocess to processowner and staf
R E V I E W T E A MP R O C E S SI M P R O V E M E N TT E A M
A team charged withusing continuousquality improvement(CQI) methods andtools to improveagency processes.
Communicate sharedvisionProvide tone anddirection for business/budget planning processDevelop charge andestablish Review TeamParticipate on ReviewTeamLiaison to communicatewith peers and otherswithin their organizationRemoves obstacles andbarriers by resolvingissuesand providingresourcesRecognize successesCoach and mentor 
L E A D E R S
Provides consultation tothe team on its ownprocessEnsures that the team isdisciplined in its approachto process improvementWorks on a regular basiswith a team, but as theteam progresses, thecoach "works him/herself"out of a job and may beused on an as neededbasis.Helps the team workthrough issues of conflictresolution, role definition,charter identification,developing theories for changing the process, howto use task lists and reportstatus, how to test theoriesand createrecommendations for change.
C O A C H E S
People who help teamsimprove processes byproviding skills andmethodologies in teamdynamics Continuousqualityimprovementand project management
1 1 / 1 3 / 9 7
Individuals at any levelof the agency whohave responsibility,and authority for translating theagency's vision andassisting teams bycoaching, mentoringand guiding them toaccomplish theagency's mission andachieve the vision.A group of managers,employees, customersand stakeholdersdedicated to ensuringsuccessful operation of process improvementteams.

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