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Quality and TQM

Quality and TQM

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Published by shahzad afzal
Opermgt 345
Introduction To Production and Operations Management

Introduction to Quality and TQM
Chapter 7

Shannon Spring 2001

What is Quality?
®

® ®

The concept of quality is subjective and difficult to define Certain aspects of quality can be identified Ultimately, the judgement of quality rests with the customer

Dimensions Of Product Quality
®

Performance
®

basic operating characteristics “extra” items added to basic features probability product will operate over time

®

Opermgt 345
Introduction To Production and Operations Management

Introduction to Quality and TQM
Chapter 7

Shannon Spring 2001

What is Quality?
®

® ®

The concept of quality is subjective and difficult to define Certain aspects of quality can be identified Ultimately, the judgement of quality rests with the customer

Dimensions Of Product Quality
®

Performance
®

basic operating characteristics “extra” items added to basic features probability product will operate over time

®

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Published by: shahzad afzal on Dec 14, 2008
Copyright:Attribution Non-commercial

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11/26/2012

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Opermgt 345
Introduction To Production and OperationsManagement
Introduction to Quality and TQM
Chapter 7
Shannon Spring 2001
 
What is Quality?
®
The concept of quality is subjective and difficult todefine
®
Certain aspects of quality can be identified
®
Ultimately, the judgement of quality rests with thecustomer
 
Dimensions Of Product Quality
®
Performance
®
 basic operating characteristics basic operating characteristics
®
Features
®
extra” items added to basic featuresextra” items added to basic features
®
Reliability
®
 probability product will operate over time probability product will operate over time

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