BNG CU HI KHO ST.

Knh cho qu anh/ch, ti ang l sinh vin ca trng i hc ngn hng TP.HCM, hin nay ti ang thc hin ti: cc nhn t nh hng n s hi lng ca khch hng i vi hot ng cho vay c nhn ca ngn hng nhm mc ch nghin cu khoa hc, khng c mc ch kinh doanh. Knh mong qu anh/ch b cht thi gian tr li mt s cu hi sau. PHN I: o lng cc nhn t tc ng n s hi lng. Xin vui lng tr li bng cch khoanh trn mt con s mi dng. Nhng con s ny th hin mc anh/ch ng hay khng ng vi cc pht biu nh sau: Rt khng ng 1 Khng ng 2 Trung lp 3 ng 4 Rt ng 5 Mc ng 2 3 4

STT 1 S tin cy 2 3 Hiu qu phc v 4 5 6 7 S hu hnh 8 9 S thun tin 10 11 12 13 Gi c 14 15

Cc yu t Nhn vin ngn hng c thi lch thip, thn thin vi khch hng. Nhn vin c trnh chuyn mn gii Ngn hng hon ton bo mt thng tin cho khch hng. Khch hng c hng dn hon tt h s, th tc nhanh chng, gn nh. Nhn vin t vn v tr li tha ng cc thc mc ca khch hng. Nhn vin gii khuyt khiu ni nhanh chng, hp l. Ngn hng c h thng ATM, a im giao dch hin i v thun tin cho khch hng. Ngn hng c ng dy nng gii quyt thc mc cho khch hng Cc tin nghi phc v khch hng tt (trang thit b, ni xe) Thng tin v sn phm cho vay ca ngn hng c thit k r rng, y . Vic thm nh cho vay din ra nhanh chng. Cc chc nng ca my ATM, Internet Banking c thit k d s dng Mc ph giao dch ca ngn hng l hp l, cnh tranh. Mc li sut cho vay ca ngn hng l hp dn. Mc li sut l iu ti quan tm khi chn ngn hng vay.

16 17 Sn phm 18 19 20 21 iu kin 22 23 Mc tin vay TG & PT tr n 24 25 26 27

Nu ngn hng no a ra mc li sut cnh tranh hn ti s chn ngn hng . Sn phm cho vay ca ngn hng l a dng, phong ph. Ngn hng thng xuyn thay i sn phm theo nhu cu ca khch hng. Sn phm cho vay ca ngn hng l thit thc vi nhu cu ca khch hng. Qu trnh thm nh cho vay l d dng. Vic chng minh ngun thu nhp vay vn l n gin. Cc iu kin v ti sn m bo, cc giy t lin quan n khon vay ca ngn hng l ph hp. Vic chng minh mc ch s dng vn vay l n gin Mc tin c vay rt linh hot. S tin c vay l ph hp vi nhu cu. Thi gian cho vay ca ngn hng l hp l so vi kh nng tr n ca khch hng. Phng thc tr n linh hot. 1 2 3 4 5

1 2 3

Anh/ch hi lng vi mc gi c ca ngn hng. Anh/ch hi lng vi cht lng dch v ca ngn hng. Nhn chung, anh/ch hi lng vi vic i vay ti ngn hng.

PHN II: Mt s thng tin c nhn. 1. Tui i ca anh/ch: 2. Ngh nghip hin ti: 3. Thu nhp trung bnh/thng ca anh/ch ( tnh c cc khon ngoi lng) thuc nhm: A. <5 Tr B. T 5 - <10 Tr C.T 10 - <15 Tr D. T 15- 20 Tr E. >= 20 Tr.

4. Anh/ch hy cho bit ang/ vay ti ngn hng: ......................Qun:. 5. Sn phm m anh/ch ang/ s dng: 6. Theo anh/ch mc li sut cho vay ca ngn hng bao nhiu l hp l: %

Xin chn thnh cm n!