After completing your new employee training (all employees go throughthe same training including answering the phones) you are given theoption to stay or take $2,000 and be on your way. The choice is yours.You are empowered to make the best decision for you and for thecompany. From then on you are expected to take control of your actions,your team, and to take ownership of the decision making process.
Tony explained “I want to feel like I can make decisions for what I am
doing and other people want that as well. When people are empowered
they feel a sense of ownership.”
Tony and his team built a company where people make decisions in ahighly decentralized environment. Does every idea work out? Of coursenot, but there are plenty that do. The end result is a company of leadersthat believe they can build this company to be successful. One major actof empowerment is allowing your employees, vendors, and customers tohave a say in what and how you operate.Crowdsourcing has led Zappos to where is it today. The employeeshelped create Zappos' core values, its employee handbook, and theenvironment in which employees work. The company is about to make amajor move into a new location in Las Vegas and instead of just makingall the decisions Tony reached out to the employees and asked them tohelp guide the process.
When I asked Tony about why he crowd sources so much he replied, “It
scales better. If I have to make every decision at some point I becomethe bottleneck. [Crowdsourcing] is the only way you can be successful.Everyone in the company benefits from decentralizing the decision