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Ferance Craig 00415825

Ferance Craig 00415825

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Published by matthewcarroll

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Categories:Types, Business/Law
Published by: matthewcarroll on Apr 19, 2012
Copyright:Attribution Non-commercial

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04/19/2012

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CourtFileNo.T-633-12FEDERALCOURTOFCANADABETWEEN:KENFERANCEANDPEGGYWALSHCRAIGApplicants-and-ATTORNEYGENERALOFCANADA,MARCMAYRAND(CHIEFELECTORALOFFICER),DIANNEJAMESMALLORY(RETURNINGOFFICERFORNIPISSING-TIMISKAMING),JAYASPIN,SCOTTEDWARDDALEY,RONAECKERT,ANTHONYROTARespondentsAFFIDAVITOFANNETTEDESGAGNE(swornAprilI),2012)I,AnnetteDesgagne,oftheCityofThunderBay,intheProvinceofOntario,MAKEOATHANDSAYASFOLLOWS:I.
J
wasformerlyanemployeeofResponsiveMarketingGroupInc.("RMG")whereIworkedasatelephonecallerfromtheThunderBaycallingcentreofRMG,priortothefederalelectioninMay2011,andassuchhaveknowledgeofthematterstowhichIhereinafterdepose.2.IhadworkedforRMGasatelephonecallerpriorto2011.In2011,IwasaskedbyRMGtoworkforthemagaininthefederalelection,callingonbehalfoftheConservativePartyofCanada.3.About3weeksbeforethefederalelectiondate,IwenttoworkforRMG.
 
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4.MyworkstationwouldbeacubiclewhichwasequippedwithatelephoneheadsetorIcouldbringmyownheadset(whichIdid)andacomputermonitor,keyboardandmouse.Whenanautomaticdiallingsystemmadecontactwithanindividual("thelistener"),Iwouldbeconnectedtothatlistenerbytelephone.Iwouldthenreadthescriptdisplayedonthecomputerscreeninfrontofmetothelistener.5.Therewereabout30to40peopledoingsimilarcallsinthesameworkareawhereIwasstationedinThunderBay.Thesupervisorswouldeitherwalkupanddownthespacesbetweenourcubiclesorsitofftotheside.Allofthemwereequippedwithheadsetswithwhichtheycouldmonitorourcalls.ItwasmyunderstandingthatRMGhadcallcentreslocatedelsewhere.Thehoursofoperationwere7daysperweek,startingfromabout9amEasternStandardtimeto9pmEasternStandardtime(Sundaysuntil6pm).6.ThelistenersIspokewithcouldbelocatedanywhereinCanada.Thescreenwouldprovidemewiththeinformationlikethefollowing:"Hello.MynameisAnnetteDesgagne.IamcallingonbehalfofXX(IwouldnametheConservativecandidateintheridingthatIwascalling)andtheVoterOutreachCentreoftheConservativePartyofCanada.Wearedoingashortsurveythatwilltakeafewminutestocomplete.Wouldyoubepreparedtoanswermyquestions?.."IwouldthenaskiftheywereconsideringavotefortheConservativecandidate.Iftheanswerwasyes,Iwouldinputthatanswerandthecallprogressed,withmeaskingquestionssuchaswhetherthelistenerwouldagreetoalawnsignontheirproperty,orwhethertheyneededaridetovote.Ifthelistenerwouldnotidentifytheirvotingpreference,orstatedtheywerevotingLiberalorNDP,Iwouldrecordthatinformation,buthavenomorequestions.7.Thesevoteridentificationcallswouldoftenoccuringroupstothesameconstituency.8.About3daysbeforeelectionday,thescriptchangedinamannerthatwasnoticeabletome.Whenanewscriptwasbeingimplemented,wewouldhavetospecificallylogoffandlogbackintothesystem.Thistime,thescriptsweweretoreadtothelistenersconcernedchangestothelocationsoftheirpollingstations.ThenewscriptsweweretoreaddidnotidentifythatwewerecallingonbehalfoftheConservativePartynordidwementionthelocalConservativecandidate.
 
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9.Thenewscript,asfarasIcanrecall,wasasfollows:"Hello.MynameisAnnetteDesgagne.IamcallingfromtheVoterOutreachCentre.ElectionsCanadahasmadesomelastminutechangestothepollingstations.DoyouhaveyourvoterIDcardhandy?"ThelistenerwouldeitherretrievetheirvoterIDcardthattheyreceivedinthemail,orsomewouldjusttellmetogivethemthenewaddress.IwouldthengivethemthenewaddressindicatedonmymonitorforthepollingstationIindicatedtheyweresupposedtovoteat.("ChangeofAddressCalls")10.IstartedtobecomeconcernedabouttheChangeofAddressCalls,becauseseveralofthelistenerswithwhomIspoke,questionedmeaboutthenewpollinglocationIwasproviding.Forexample,IrecallonewomaninWinnipegtellingmethattheaddressIjustgaveherwasoveranhouraway.Itriedtoproblemsolvethisoverthephonewithherforafewminutes,butshewassurethenewaddresswaswrong.TherewasaphonenumberatthebottomofthescreeninfrontofmethatIwastogivepeopleiftheyhadfurtherquestions.Thatladysaidshehadcalledthatnumberbutthatitwasnotacorrectnumber.II.Ialsorecallaconversationwithonewomanwhosaidshelivedinaseniorcitizenhome.WhenIgaveherthenewaddressforherpollingstation,shetoldmeitmustbewrongbecauseshehadalwaysvotedinthelobbyofherseniorcitizenhome.ShesaidshethoughtIwaswrongandshouldcheckmyinformation.12.Somelistenersdidnotquestionme.SomejusttookdowntheinformationthatIgavetothemoverthephoneastothenewaddressfortheirpollingstation.13.AsthesecallsgrewinnumberIbecameincreasinglyconcernedthat1wasgivingoutincorrectinformationtovoters.Iheardothercallersaroundme,atRMG,alsoraisingconcernsbecausetheyweregettingsimilarcomplaintsfromlistenerstheyhadcalled.Itbecamethetopicofconversationbetweencallersduringthebreaks.Iraisedmyconcernswiththefloorsupervisor,Stephanie.IlatersawStephanieandatleasttwoothersupervisors,chattingtogether.Then,thesupervisorstoldallofthecallersto''juststicktothescripts."Therewasageneralfeelingofconfusionamongstthecallersasthesupervisorswalkedthefloorandrepeated"sticktothescript".IspecificallyrecalltellingStephanie,"Ithinkwearesendingpeopletothewrong

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