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NHS: zadovoljstvo korisnika

NHS: zadovoljstvo korisnika

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Published by: zubarica on Apr 19, 2012
Copyright:Attribution Non-commercial


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Public Perceptions and Patient Experienceof the NHS:
Winter 2004 Tracking SurveySummary Report& Computer Tables
Research Study Conducted forThe Department of Health
November - December 2004
Introduction 1
Background and objectives 1
Methodology 2
 Volume layout 2
Presentation and interpretation of data 3
Publication of the findings 4
Executive Summary 5
Main Results 8
1. Use of NHS services 8
2. Overall perceptions of the National Health Service 8
3. National versus local health services 10
4. Service satisfaction overall 11
5. Service satisfaction - last visit 13
6. Ratings of hospital service specifics 14
7. Information 16
Summary of Survey Results 2
1. Summary tables 2
Guide to Statistical Reliability 17
Guide to Social Classification 19
Sample Profile 20
Marked-up Questionnaire 21
Summary of Survey ResultsGuide to Statistical ReliabilityGuide to Social ClassificationSample ProfileMarked-up QuestionaireComputer Tables

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