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NHS: zadovoljstvo korisnika

NHS: zadovoljstvo korisnika

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Published by: zubarica on Apr 19, 2012
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04/29/2013

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Public Perceptions and Patient Experienceof the NHS:
Winter 2004 Tracking SurveySummary Report& Computer Tables
Research Study Conducted forThe Department of Health
November - December 2004
 
Contents
Introduction 1
 
Background and objectives 1
 
Methodology 2
 
 Volume layout 2
 
Presentation and interpretation of data 3
 
Publication of the findings 4
 
Executive Summary 5
 
Main Results 8
 
1. Use of NHS services 8
 
2. Overall perceptions of the National Health Service 8
 
3. National versus local health services 10
 
4. Service satisfaction overall 11
 
5. Service satisfaction - last visit 13
 
6. Ratings of hospital service specifics 14
 
7. Information 16
 
Summary of Survey Results 2
 
1. Summary tables 2
 
Guide to Statistical Reliability 17
 
Guide to Social Classification 19
 
Sample Profile 20
 
Marked-up Questionnaire 21
 
Appendices
Summary of Survey ResultsGuide to Statistical ReliabilityGuide to Social ClassificationSample ProfileMarked-up QuestionaireComputer Tables

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