gives positive feedback & counsels the employee, instead of criticizing him forpoor performance, can motivate the employee to perform better.5.
STRONGER LINK BETWEEN MANAGERS & THE EXTERNALENVIRONMENT
Apart from internal communication within the organization,effective communication by managers with external audiences such ascustomers, government, bankers, media & suppliers leads to a better rapportwith them. A manager will be able to understand the needs of his customers, beaware of the presence of quality suppliers of material, of government regulations& of the expectations of the community at large, only through propercommunication.
ASPECTS OF NON VERBAL COMMUNICATION
This is the most often studied & important area of non verbalcommunication & refers to body movements of any kind. Different bodymovements can express inner states of emotions.
can convey feelings of surprise, happiness, anger &sadness.
such as wide open pupils express feelings of surprise,excitement or even fear. Direct eye contact is an indication of intensity & interest,while lack of it can convey feelings of nervousness & guilt.
such as movements of the hands while giving a lecture orpresentation indicates a high level of involvement in what you are saying. On the
other hand, shuffling of the feet is a sign of nervousness & speaking with one’shands in one’s pockets is considered to be casual or even rude.
like nodding the head can convey interest, appreciation,agreement or understanding.
is not within one’s control but can be stereotyped to convey certain
is within our control. In formal settings such as job interviews orclassroom settings, it is essential that you maintain an erect posture to conveythat you are attentive, since slouching or a relaxed posture conveys a casualattitude.
including the way we dress & jewelry & make-up thatwe wear can convey an impression of formality or informality.