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Table Of Contents

Customer Support
About this book
How to use this guide
Prerequisite documentation
BMC Atrium Core documentation
Chapter 1About BMC Atrium Core 17
Overview of Business Service Management
The BMC Atrium CMDB component of BMC Atrium Core
The Atrium Integrator component of BMC Atrium Core
BMC Atrium Core architecture and features
BMC Atrium Core architecture
Figure1-2:BMC Atrium Core architecture
BMC Atrium Core
Open access to data
Data partitioning
Web services and service oriented architecture
User access to BMC Atrium CMDB
Overview of virtualization management
Architecture of the CMS
The CMDB layer
The CMS Data layer
CMS Environment
BMC Remedy ARSystem foundation
BMC Remedy ARSystem architecture
Benefits of using BMC Remedy ARSystem
Purpose of SACM
Goals of SACM
Benefits of SACM
Data is the key to SACM
Control of the Configuration Management process
Calbro Services user story
Calbro Services company background
Implementation of BMC Atrium Core at Calbro Services
Chapter 2Planning a CMDB 41
CMDB planning stages
Stage 1: Assembling the project team
Stage 2: Defining requirements and creating IT service model blueprint
Stage 3: Selecting CMDB solution and tools
Stage 4: Constructing and maintaining your CMDB
Stage 5: Driving ongoing value
Phased implementation of a CMDB
Challenges, critical success factors, and risks
Critical success factors
Data model overview
Data model classes and attributes
Data model extensibility
Attribute inheritance
Relationships in the data model
Weak relationships
BMC Atrium CMDB data storage methods
Synchronization of changes to classes
Overview of the Common Data Model
Configuration item classes
Relationship classes
Federated data classes
Detailed relationship categorization
Sample data models
Planning to extend the data model
How federation extends the data model
How the Category, Type, and Item attributes extend the data model
How additional attributes extend the data model
How additional subclasses extend the data model
How Calbro Services extended the data model
Naming and numbering rules for new classes and attributes
Making data model changes visible to applications
Documenting data model extensions
Chapter 4Planning BMC Atrium CMDB data 69
What data goes into an ITIL CMDB?
Configuration items
CI eligibility matrix
Relationships among CIs
Data related to CIs
Planning to populate BMC Atrium CMDB
Mapping CIs to the data model
Mapping CIs to discovery data sources
Configuration data discovered by BMC BladeLogic Client Automation
Configuration data discovered by BMC Atrium Discovery and Dependency Mapping
Assessing the configuration data source environment
Managing unqualified data
Grouping CIs into datasets
Identifying the discovery schedule sequence
Planning to use federated data
When to use federated data
How Calbro Services uses federation
Federation methods in BMC Atrium CMDB
Retrieval method of federation
Launch method of federation
Attribute substitution
Foreign key substitution
Controlling access to data
Overview of multitenancy
BMC Atrium CMDB multitenancy permission model
Calbro Services’ access implementation
Sizing considerations
Replicating BMC Atrium CMDB data to other servers
Chapter 5Planning data normalization and the Product Catalog 95
Overview of normalization and the Product Catalog
Product Catalog
Entries in the Product Catalog
Components of the Product Catalog
Multitenancy with the Product Catalog
How Calbro Services planned normalization and Product Catalog implementation
6Planning data reconciliation
Identifying instances
Comparing datasets
Merging datasets
Using a single Merge activity
Using independent Merge activities
Other reconciliation activities
Combining activities as a job
Qualification groups
Service model overview
Relationships between service components
Adding CIs and relationships to service models using BMC Atrium CMDB
Service model components
Designing a service model
Defining business goals for the service model
Decomposing a business service
Defining the service model
Chapter 8Implementing BMC Atrium Core 121
Overview of the process to implement BMC Atrium Core
Configuring permissions and multitenancy
Configuring roles
Configuring class and attribute permissions
Configuring instance permissions
Configuring multitenancy
Configuring the Product Catalog
Creating Product Catalog entries
Configuring best-practice categorizations
Approving products, versions, and patches
Configuring the data model
Creating datasets
Configuring Atrium Integrator for data import
Configuring source and target connections
Creating jobs
Editing transformations
Configuring normalization
Configuring reconciliation
Creating the service model
Using BMC Impact Solutions to create a service model
Deciding on the structure of the service model
Maintain your service model dynamically
Importing data to BMC Atrium CMDB
Creating test cases to validate data population
Bringing data into BMC Atrium CMDB using discovery tools
Importing data using Atrium Integrator
Adding data manually
Validating data import results
Removing failed-import data from BMC Atrium CMDB
Normalizing BMC Atrium CMDB data
Reconciling BMC Atrium CMDB data
How Calbro Services discovers their IT environment and imports data
Best practices for specific implementation scenarios
Best practice for scheduling
Best practices for bulk loads
Table8-1:Best practices for bulk loads
Best practices for incremental loads
Table8-2:Best practices for incremental loads
Best practices for Atrium Explorer edits
Table8-3:Best practices for Atrium Explorer edits
Best practices for BMC Remedy ITSM manual edits
Table8-4:Best practices for BMC Remedy ITSM manual edits
Chapter 9Managing BMC Atrium Core 147
9Managing BMC Atrium Core
Tracking changes to CIs and relationships
Auditing versus the Compare Dataset activity
Types of auditing
Selecting which instances and attributes are included in an audit
Receiving CI change events with Event Channels
Performance considerations
Deleting CIs that are no longer discovered
Custom workflow
Calbro Services’ custom workflow for viewing unreconciled CIs
Filter execution order
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Published by Urbain Virnot

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Published by: Urbain Virnot on Apr 23, 2012
Copyright:Attribution Non-commercial


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