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Table Of Contents

1.4. Sales Group
1.5. Service Planning Plant
1.6. Service Planner Group
B.Master data
1.Customer service
1.1. Technical Objects (Structuring of Technical Systems)
1.1.1. Functional Location
1.1.2. Equipment
1.1.3. Equipment Bill of Material
1.1.4. Reference Functional Location
1.1.5. Measuring Point Measuring Point
1.2. Maintenance Plans and Service Agreements
1.2.1. Warranty
1.3. Additional Master Data
1.3.1. Counter/Measuring Point
1.3.2. Catalog
C.Business processes
1.1. Call Center Processing
1.1.1. Front Office Service Customer Contact Processing
1.2. Spare Parts Delivery Processing
1.2.1. Spare Parts Order Spare Parts Order Processing
1.2.2. Risk/Credit Management Credit Control
1.2.3. Delivery and Transportation Goods Issue Processing Delivery Processing Transportation Planning and Processing Fixed Price Billing
1.3. Repairs Processing at Customer (Field Service)
1.3.1. Service Notification Service Notification Creation and Processing Entry of Technical Findings Debit Memo Request Processing
1.3.2. Goods Movements Goods Issue Processing
1.4. Repairs Processing in Service Center (Inhouse)
1.4.1. Repair Order Service Quotation Processing Repair Order Processing
1.4.2. Service Order Service Order Creation and Processing Service Order Release Service Order Execution
1.4.3. Completion Confirmation Individual Time Confirmation Measurement Document Processing
1.4.4. Settlement and Completion Technical Order Completion Order Settlement Credit Memo Request Processing Billing Request Processing Fixed Price Billing
1.5. Free Service Coupons
1.6. Other Processes - 1
1.7. Other Processes - 2
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Published by rsn_surya

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Published by: rsn_surya on Apr 24, 2012
Copyright:Attribution Non-commercial


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