Small Business in a Changing World
What Is a Project?
What Is Management?
Conclusion: Project Management for Your
Where Do Projects Fit into Your Business?
Eight Ways Projects Benefit Your Business
Who’s Who on a Project
The 14 Questions for Every Project
Conclusion: Pick a Project and Go!
Businesses, Projects, and Systems
Stages and Gates
The Nine Areas of Project Management
Conclusion: Tying It All Together
Rules for Making Dreams Real
Defining Your Dream or Opportunity
From Dream to Deadline
Conclusion: Making Your Dreams Real
What Is a Problem?
From Problem to Project
Conclusion: Making the Solution Work
The Steps of Defining Scope
Write a Basic Statement of What
We Are Making
Choose a General Approach to How We
Will Make It
Write a Detailed Work Breakdown
Write a Detailed Action Plan
Conclusion: A Leader with a Plan
Allocating, Estimating, Scheduling,
Conclusion: Ready to Stay on Track
Simple Quality Basics
Planning for Quality
Risk Identification: Listing the Risks
Risk Response Planning
Risk Monitoring and Control
Conclusion: If It Doesn’t Go Wrong,
It Will Go Right
Getting the right team
Getting the Right Team
Defining Jobs Clearly
Supporting Effective Team
Conclusion: Team Success™
Purchasing for Projects
Tracking and Saving Money in the
Conclusion: Hassle-Free and Good to Go!
Tying the Plan Together
What if the Plan Changes?
The Status Meeting
The Feedback-and-Control Concept
Practical Course Correction
Sources of Scope Creep
Managing Scope Creep
Conclusion: Don’t Move the Goalposts
Time Management in the Doing Stage
Cost Management in the Doing Stage
Conclusion: The Iron Triangle Delivered
Work Systems That Eliminate Error
Creating a Quality Team
Quality at the Business Level
Quality at the Project Level
Quality at the Technical Level
Conclusion: Quality All the Way Through
Watch for Risks
Monitor Risk Status
Keep Looking Ahead
Manage Risks Quickly
Keep the Project Moving
Conclusion: Sailing Through Stormy Waters
Discuss Expectations Openly
Defining the Expectations Gap
Managing the Expectations Gap
Ensure Communication with All
Conclusion: The Doing Is Done!
The Challenges of Following Through
Project Management Follow-Through
Conclusion: Safely Ashore!
Follow-up After the Project
All You Need to Know
Conclusion: Success and Delight
A Long Time Coming: Opening
the First Store
Gaining, Training, and Retaining Staff
Improvements—Roasting and Going Nuts!
Front Porch Two: A Dream Coming True
A Strategic Plan Adds Flexibility
What Is a Strategic Plan?
How to Plan Strategy Each Year