LibraryH3lp is an integrated web chat/IM platformwritten specifically for libraries. It allows
librarians to receive chatsfrom its
native chat widget
or Meebo Me widgets as well as IMs from patronson other IM networks such as AIM, Yahoo!, MSN, and Google Talk. While itroutes messages to multiple librarians, only the first one to respond "wins"the chat and becomes connected with the patron.
How is it different from what we are doing now?
librarians to staff simultaneously & receive chats at thesame time
Allows for Text messaging (using Google Voice SMS gateway.)
Allows for FaceBook integration
Mobile device friendly
Transfer IMs to any other LibraryH3lp queue or operator
How does this work?
Questions appear on your screen in a new pop-up box
Messages flash red, and make a noise if your computer has sound
Only first librarian to respond to patron gets connected.1.
All librarians on a queue can tell which librarian answered the chat.2.
ALL chats on queues, IMs, and text messages can be transferred!3.
Librarians can buddy and IM each other directly.4.
Librarians can send files to patrons: includes all IM patrons too!
To use LibraryHelp & monitor the service:
Select the queues you wish to monitor (select both queues):
You are now logged on to Ask-A-Librarian and monitoring the queuesyou selected4.
To change your password click on “Change Password” link in the upperright corner. (only have to do this once- or keep your originalpassword)5.
If one or more users assigned to a queue have
status, thequeue is online. Users with
Do Not Disturb/Busy
status willnot bring a queue online.
To use LibraryHelp & and be available for referrals only, i.e. notmonitor any queues: