What is Conflict Resolution?
here are many ways to resolve conflicts - surrendering,running away, overpowering your opponent withviolence, filing a lawsuit, etc. The movement towardAlternative Dispute Resolution (ADR), sometimesreferred to simply as conflict resolution, grew out of thebelief that there are better options than using violenceor going to court. Today, the terms ADR and conflictresolution are used somewhat interchangeably and referto a wide range of processes that encourage nonviolentdispute resolution outside of the traditional courtsystem. The field of conflict resolution also includesefforts in schools and communities to reduce violenceand bullying and help young people developcommunication and problem-solving skills. Commonforms of conflict resolution include:
is a discussion among two ormore people with the goal of reaching anagreement.
is a voluntary and confidentialprocess in which a neutral third-partyfacilitator helps people discuss difficultissues and negotiate an agreement. Basicsteps in the process include gatheringinformation, framing the issues, developingoptions, negotiating, and formalizingagreements. Parties in mediation createtheir own solutions and the mediator doesnot have any decision-making power overthe outcome.
is a process in which a third-party neutral, after reviewing evidence andlistening to arguments from both sides,issues a decision to settle the case.