© Copyright the Serco Institute 2012
The content may not be copied, distributed, reported or dealt with in whole or in part without prior consent of the SercoInstitute. February 2012
About the Serco Institute
The Institute is Serco's research facility. Our aim is to foster the development of sustainable public service marketsthrough an outward-facing programme of research and communication. Using an evidence-based approach, we studycompetition and contracting in public services and share the findings through our publications. These are intended toenhance understanding, in governments and the wider community, of the role that competition and contracting canplay in improving public services and of the conditions and practices that deliver the best outcomes.
About the AuthorsShalabh Kumar Singh, Vice President – Economic Research, Serco Global Services Private Ltd
Shalabh is an economist and has published extensively on issues related to public policy and management, especiallyinnovation and strategy. He works closely with the Group Strategic Planning Director of Serco, providing regular inputson the global economic environment. Prior to this, Shalabh was a member of Deloitte Research's economics andpublic sector teams, where he co-authored The Public Innovator's Playbook: Nurturing Bold Ideas in Government.While working at NCAER, one of the premier think tanks in India, Shalabh co-authored the book, Social AccountingMatrix: Concept, Construction, and Applications.
Ashish Gambhir, Senior Analyst – Economic Research, Serco Global Services Private Ltd
Ashish has worked on areas of economic performance, public finance and strategy across a number of industries invaried geographies. Ashish received a Masters degree in Economics from JNU-Delhi and worked with DeloitteResearch prior to joining Serco. He was an intern at the Indian Council for Research on International EconomicRelations.
Alexis Sotiropoulos, Policy Analyst
Alexis joined the Institute in August 2006 having worked for the National Offender Management Service and, prior tothat, the Department of Trade and Industry. He has a law degree from the University of Cambridge and an MA in legaland political theory from University College London, where he studied at the School of Public Policy. Alexis is currentlyresearching a wide range of material for the Institute's research programme and the Serco Institute Resource Centre.
Stephen was appointed as Director of the Institute in June 2011, following leading roles in research, operations andstrategy. He joined Serco in 2009, as Regional Director of a West Midlands Welfare to Work contract, subsequentlytaking on the role of Strategic Development Director. Stephen initially qualified in medicine before undertaking a PhDfocusing on Disability and Employment. Prior to joining Serco, Stephen founded and managed his own research andconsultancy business for twenty years.Special thanks for excellent research support from Avichal Chaturvedi.