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Table Of Contents

2IBase Installed Base Management
2.1Creating IBases
2.2Assigning Business Partners
3Organizational Model
3.1General Information
3.2Basic Settings for Organizational Model
3.3Configuration Options
3.3.1Creating Organizational Roots
3.3.2Assigning Attributes to Root Organizational Units
3.3.3Creating an Organizational Structure for the Service Desk
3.3.4Extending the Organizational Model
4Product Maintenance
4.1Creating a Base Hierarchy and Root Category
4.1.1Assigning Category Hierarchy to the Application
4.1.2Creating a Category for Service Products
4.1.3Creating Service Products
4.2Configuration Options
4.2.1Importing Hierarchies, Categories, and Products from R/3
4.2.2Creating Subcategories
4.2.3Service Products for Service Contracts
5Service Level Agreement
5.1Service Contracts and Escalation Management
5.1.1General Description
5.1.2Structure of a Service Contract
5.1.3How to Create a Service Contract
5.1.4Determining Service Contracts (Contract Determination)
5.2SAP Standard SLA Escalation Management
5.2.1Response Profile
5.2.2Service Profile
5.2.3Automatic Monitoring of Service Level Agreements
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SERVDESK_VAR_ADV-E_V6

SERVDESK_VAR_ADV-E_V6

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Published by Hubert Manduku

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Published by: Hubert Manduku on Apr 28, 2012
Copyright:Attribution Non-commercial

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