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Table Of Contents

Word Meaning
Customer Service: Language
Sample Customer Service Encounters: Speaking Practice
Making a sale (upselling)
Handling a complaint
Customer Service: Listening Practice
Listening Transcripts
Word Meaning Example sentence
Housekeeping Vocabulary Quiz
Finding a Housekeeping Job
Key words found in ads:
Word or phrase Meaning
Matching Exercise
Errands or Shopping:
Housekeepers Looking for Work
Bed and Breakfast
Hotel Vocabulary Quiz
Taking a Reservation
Front Desk Receptionist
Checking Guests In and Out
Check In
Check Out
Sample Conversation
Airline Vocabulary
Word part of speech Meaning Example sentence
Passenger: Yes
Vocabulary part of speech Meaning Example sentence
Serving a Table
Understanding the Menu
Menu Section
Also Known As Example Items
Descriptive Words and Expressions on a Menu
Description Meaning Example item
Behind the Bar
Classic Cocktails
Common Liquor
Beer and Coolers
Bartender: $5.25
Back of the House
Wait staff to chef
Chef to wait staff
Line cook 1: Any holds?
Vocabulary (nouns)
Vocabulary (verbs)
Vocabulary (adjectives)
Answering Questions
Explaining Rules, Safety and Etiquette
Explaining rules
Explaining safety
Explaining etiquette and customs
Showing Places of Interest
Tourist Questions
Sample Tour Guide Speech
ER (emergency room)
OR (operating room)
Vocabulary Quiz
Human Body
Upper Body
Lower Body
Medical Supplies and Tools
1 I can't catch my breath. a table and head-rest paper
2 Prepare the examining table for the next patient. b thermometer
3 We'll have to get a blood sample. c oxygen mask
4 I need to sterilize the wound. d hypodermic needle
5 We'll have to feed him with liquids. e bandage scissors
6 Let's find out your weight. f scales
7 I need to examine the patient in private. g eye chart
8 Let's check your vision. h antiseptic
9 Let's see if you are running a fever. i IV bag
10 Can you cut this gauze for me? j privacy screen
Medical Specialists
Visiting Hours
Immediate family
Extended family
Friends and other loved ones
Questions and Concerns of Loved Ones
Questions and Responses from Nurses
Booking a Doctor's Appointment
Caller: Sure
(in) custody
Questions from law breakers or suspected criminals
Questions police may ask a suspected criminal
Informing someone of laws and police procedures
Types of crime
Crime Definition
Types of punishment
Punishment (example offence) Definition
Helping Tourists
Questions tourists ask police
Questions police ask tourists
Comforting a tourist in distress
Traffic and Accidents
Pulling over drivers
Questions police ask an injured driver
Questioning a Witness
Questions police ask witnesses
Description of a suspect
Asking for Identification (ID) and Information
ID is different in every country
Types of ID
Information/security items that may appear on documentation
Reading Exercise: Identity Fraud
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Vocabulary for Different Jobs

Vocabulary for Different Jobs

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Published by: Jackeline Milagros Masgo Anampa on Apr 28, 2012
Copyright:Attribution Non-commercial


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