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World Business Culture

World Business Culture

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Published by Gaurav Narula

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Published by: Gaurav Narula on Dec 19, 2008
Copyright:Attribution Non-commercial

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04/18/2013

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The World’s BusinessCultures and Howto Unlock Them
 
Contents
ONERisky business1
Conclusion 9
TWOHow to unlock any culture in the world11
The curse of anecdotes12The TRUST model13The three ingredients of culture15The importance of cultural knowledge16Understanding values and attitudes19Understanding behaviour19The need for a cultural business model20The Five Cs of culture20Stereotypes and generalizations21Other factors: Race, religion, sexual orientation and disability26Conclusion27Key learning points28
THREEHow people think29
How to understand values and attitudes35How do I nd out whats what?40Conclusion41Key learning points41
FOURCultural behaviour43
Why me?45Scheduled, exible and listening cultures50Conclusion55Key learning points55
CONTENTS
 vii
 
FIVEHow to increase your cultural sensitivity57
Its all about perception58The Personal Cultural Prole59Comparing cultures70Interpreting your Personal Cultural Prole71The 80/20 rule71Is it personal, procedural or cultural?72RADAR72Personal qualities74The six personal characteristics of cross-cultural sensitivity79Conclusion81Key learning points81
SIXCommunication83
The English language85Taking culture into account91Feel the people96Presentations96Writing emails98Conclusion100Key learning points101
SEVENLeadership and decision-making103
1 Top-down or egalitarian?1052 Company organigrams: are they reliable?1063 Taking ownership and delegation1064 Hierarchy 1085 Consensus or individually driven decision-making1096 Speeding up decision-making1107 Breaking the chain of command1118 Maintaining status112Conclusion114Key learning points114
THEWORLD
SBUSINESSCULTURESANDHOWTOUNLOCKTHEM
 viii

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