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Table Of Contents

ACKNOWLEDGEMENTS
TABLE OF CONTENTS
ABSTRACT vii
REFERENCES
APPENDIX A - Method Used
APPENDIX B - Process Formalization Assessment Tool
ABSTRACT
DEVELOPING REVERSE LOGISTICS PROGRAMS: THE ROLE OF FORMALIZATION
INTRODUCTION
BACKGROUND
Overview of Reverse Logistics
Theoretical Background
Formalization
RBV MODEL OF REVERSE LOGISTICS
Reverse Logistics Resources
Reverse Logistics Capabilities
Reverse Logistics Program Performance
REVERSE LOGISTICS PROCESS FORMALIZATION
TABLE 1
REVERSE LOGISTICS RELATED PROCESSES
RL Processes 1. Return Initiation
2. Determine Routing
3. Receive Returns
4. Select Disposition
5. Credit Customer / Supplier
Definitions
Credit Customer / Supplier
Analysis and Measurement
The effects of Reverse Logistics Process Formalization
THEORETICAL IMPLICATIONS
MANAGERIAL IMPLICATIONS
LIMITATIONS AND FUTURE RESEARCH
NOTES
Reverse logistics process formalization: an assessment tool
1. Introduction
2. Reverse Logistics
4. Formalization
5. Methodology
Measurement scale
Literature source
6. Developing the assessment tool
7. Finalization of the development of the assessment tool
8. Managerial implications
Appendix A. Method used
Appendix B. Formalization of reverse logistics processes: An assessment tool
Return Initiation
Determine Routing
Receive Returns
Select Disposition
Credit customer/supplier
Analyze Returns & Measure Performance
References
Reverse Logistics Program Design: A Company Study
2. Company background
3. Organizing reverse logistics
***Special Announcement***
4. Reverse logistics in action
Returns Authorization On-line Request
Response Messages
5. Measuring results
6. Lessons learned
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Reverse Logistics

Reverse Logistics

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Published by Sandip Veer

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Published by: Sandip Veer on May 03, 2012
Copyright:Attribution Non-commercial

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07/24/2013

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