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Table Of Contents

1Introduction
2Defining quality
3Design quality and process quality
4Quality systems
5Why is quality important?
6The cost of quality
7Dependability
9 Summary
3What is total quality management?
4Continuous improvement
5Focus on the customer
6A commitment to quality
7Teamwork and trust
8 Summary
2Finding ways to improve quality
3Working as a team
4Getting your team to work for
5Zero defects programmes
6 Summary
Performance checks
1Quick quiz
2Workbook assessment
3Work-based assignment
Reflect and review
1Reflect and review
2Action plan
3Extensions
5Answers to the quick quiz
6Certificate
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Understanding Quality

Understanding Quality

Ratings: (0)|Views: 156 |Likes:
Published by Farooqi Razi Uddin

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Published by: Farooqi Razi Uddin on May 06, 2012
Copyright:Attribution Non-commercial

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11/21/2012

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