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IntelliResponse Receives 2012 CRM Excellence Award from Customer Interaction Solutions Magazine

IntelliResponse Receives 2012 CRM Excellence Award from Customer Interaction Solutions Magazine

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IntelliResponse Receives 2012 CRM Excellence Award from Customer Interaction Solutions Magazine
IntelliResponse Answer Suite Honored for Helping Clients Improve CRM.
IntelliResponse Receives 2012 CRM Excellence Award from Customer Interaction Solutions Magazine
IntelliResponse Answer Suite Honored for Helping Clients Improve CRM.

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Categories:Types, Business/Law
Published by: IntelliResponse Systems Inc. on May 07, 2012
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05/07/2012

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IntelliResponse Receives 2012 CRM Excellence Award from
Customer InteractionSolutions
Magazine
IntelliResponse Answer Suite Honored for Helping Clients Improve CRM
TORONTO, Ontario
 
– 
 
May 7, 2012
 
– 
 IntelliResponse Systems, providers of the patentedIntelliResponse Answer Suite, a multi-channel web self-service software platform that delivers answers to customer and service agent questions, announced that TMC,an integrated media company, has named
 
IntelliResponse Answer Suite as a recipient of a
Customer InteractionSolutions
2012 CRM Excellence Award. 
 has been the premierpublication in the CRM, contact center and teleservices industries since 1982.
“We’re pleased that TMC
has chosen IntelliResponse Answer Suite as a recipient of the
Customer Interaction Solutions
2012 CRM Excellence Award,
 
” said Mike Hennessy, Vice
President, Marketing at IntelliResponse.
“The online customer self 
-service capabilities of IntelliResponse Answer Suite have dramatically improved the overall customer experience forour clients. In the process, our clients have reduced their customer service costs across theboard, and have seen several revenue opportunities open up that were simply unattainable
before.”
 
“IntelliResponse has been
granted a CRM Excellence Award for its commitment to its customers
and their clients,” said 
Rich Tehrani,CEO, TMC
.
IntelliResponse
 
has demonstrated to the editorsof 
Customer Interaction Solutions
that IntelliResponse Answer Suite improved the processes of 
their clients’ businesses by streamlining and facilitating the flow of information needed forcompanies to retain customers.”
Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the
improvements that the winner’s product has made in a client’s business. Winners were chosenon the basis of their product or service’s ability to help extend and expand the customer
relationship to become all encompassing, covering the entire enterprise and the entire customerlifecycle.The Thirteenth Annual CRM Excellence Award winners can be found in the May 2012 issue of 
 magazine.
About IntelliResponse Systems
IntelliResponse enhances the multi-channel sales and customer service capabilities of hundreds
of enterprise businesses and financial institutions. The company’s Answer Suite technology is an
award-winning On Demand software platform that allows customers and service agents to askquestions in natural language, and get one right answer - regardless of the hundreds of waysthe question may be asked.

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