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Windows 7 Troubleshooting Tips

Windows 7 Troubleshooting Tips

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Published by: Ganesh Babu Oruganti on May 08, 2012
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Expert Reerence Series o White Papers
1-800-COURSES www.globalknowledge.com
Windows
®
7Troubleshooting Tips
 
Copyright ©2010 Global Knowledge Training LLC. All rights reserved. 2
Windows
®
7 Troubleshooting Tips
Mark Wilkins, Global Knowledge Instructor, MCSE 2003, MCITP Server2008, MCITP Windows 7
Introduction
So, your company has nally migrated to Windows 7. Congratulations! And now you have your rst support call.Relax. This white paper will tell you all you need to know about the new troubleshooting tools that are bundledwith Windows 7 and provide you, an IT Proessional, with the knowledge to quickly gure out what’s happening“under the hood” on a Windows 7 computer.The tools selected or this white paper are a subset o the tools available on Windows 7, but the ocus is ontimely troubleshooting o the operating system and sotware applications. The tools are in two sections: the rstpart deals with system troubleshooting tools and the latter part with application troubleshooting tools. Boot-upa Windows 7 computer and test out each tool to become an expert in Windows troubleshooting. Tips are listedin bold typeace throughout the white paper, with the ollowing explanation in italics.
Check Out System Reliability
Tip:
 
The frst place to start looking or answers on a Windows 7 computer is by opening the Action Center.
TheAction Center is the central portal or all everything good and bad that happens on a Windows 7 computersystem.Looking on the taskbar, to the let o the clock, you’ll see a white fag, (possibly marked with a red X indicatingthat there are some issues to review). Selecting the white fag and clicking the Open Action Center link displaysthe two major sections,
Security
, and
Maintenance
. Expanding the Security section displays the currenthealth policy o Windows 7. By expanding the Maintenance section, we can take a look at the reliability historyo the computer by clicking the
Reliability Monitor
link as shown on the next page in Figure 1.
 
Copyright ©2010 Global Knowledge Training LLC. All rights reserved. 3
 
Figure 1: Using the Reliability Monitor is the frst step when troubleshooting Windows 7
The Reliability Monitor displays what has happened on your computer or a ull calendar year since installation,in a day or week grid display. The displayed inormation is gathered and updated rom event logs and eventtrace data due to a scheduled task executed by the Task Scheduler every hour.
Tip: 
Take a look at what tasks are executing right now on your Windows 7 computer; open the Task Scheduler and review the Task Status display.
The inormation displayed includes Application ailures and Windows ailures, in addition to Warnings and perti-nent Inormation showing when drivers were last updated. The chart cannot be deleted by an end user.Ater selecting a component rom the chart, a summary o the reliability details is displayed; urther details canbe reviewed by clicking the link
View
all problem reports.
Tip:
 
From this location, we can drill down and view technical details rom each report, fnding out, or, example, what executable or DLL fle is ailing as shown in Figure 2.
Figure 2: Internet Explorer details shown in Problem Details
Using Device Manager 
Although device manager has been around since Windows 95, it’s worth checking out the state o the installedhardware.
Tip:
Because the computer hardware is very highly integrated, ater opening Device Manager rom 

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