Communication Skills

Nagarajan Narayanan Principal RD International School, Erode

Nagarajan N, Principal RDINS

Communication is a series of experience of

Hearing Smell

Seeing Taste Touch

Nagarajan N, Principal RDINS

Communication Skills
Communication skills is the ability to use language (receptive) and express (expressive) information. Effective communication skills are a critical element in your career and personal lives.

Nagarajan N, Principal RDINS

Communication Goals
To change behavior To get action To ensure understanding To persuade To get and give information

Nagarajan N, Principal RDINS

Most Common Ways to Communicate

Speaking Writing Visual Image

Body Language

Nagarajan N, Principal RDINS

Types of Communication On the basis of organization relationship

Formal Informal

On the basis of Flow

Vertical Crosswise/Diagonal Horizontal

On the basis of Expression

Oral Written Gesture
Nagarajan N, Principal RDINS

Barriers to Communication

Semantic Barriers Emotional Or Psychological Barriers Organizational Barriers Barriers in Superiors

Nagarajan N, Principal RDINS

Semantic Barriers

Symbols with different meaning Badly expressed message Faulty translation Unclarified assumption Specialists language

Nagarajan N, Principal RDINS

Emotional Or Psychological Barriers

Premature evolution Inattention Loss of transmission & poor retention Undue reliance on the written word Distrust of communication Failure to communicate

Nagarajan N, Principal RDINS

Organization Barriers

Organizational policy Organization rules & regulation Status relation Complexity in organization

Nagarajan N, Principal RDINS

Personal Barriers

Barriers in Superior
Attitude of Superior Fear of challenge of authority Lack of time Lack of awareness

Barriers in Subordinates
Unwillingness to communicate Lack of proper incentive
Nagarajan N, Principal RDINS

Communication Process
Communication is the process of sending and receiving information among people
Feedback

receiver Use of channel to transmit the message

sender

SENDER

RECEIVER

Noise
Nagarajan N, Principal RDINS

Communication code scheme

Nagarajan N, Principal RDINS

Communication Involves Three Components

Verbal Messages - the words we choose Paraverbal Messages - how we say the words Nonverbal Messages - our body language These Three Components Are Used To Send Clear, Concise Messages Receive and Correctly Understand Messages Sent to Us

Nagarajan N, Principal RDINS

SENDING MESSAGES Effective Verbal Messages

Are brief, succinct, and organized Are free of jargon Do not create resistance in the listener

Nagarajan N, Principal RDINS

Nonverbal Messages
Nonverbal messages are the primary way that we communicate emotions

Facial Expression Postures and Gestures

Nagarajan N, Principal RDINS

Paraverbal Messages
Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.

Nagarajan N, Principal RDINS

RECEIVING MESSAGES
Listening Requires concentration and energy Involves a psychological connection with the speaker Includes a desire and willingness to try and see things from another's perspective Requires that we suspend judgment and evaluation
Nagarajan N, Principal RDINS

Key Listening Skills

Nonverbal Giving full physical attention to the speaker; Being aware of the speaker's nonverbal messages; Verbal Paying attention to the words and feelings that are being expressed

Nagarajan N, Principal RDINS

What makes a good communicator?

Clarity Adequacy

Integrity

Timing

Nagarajan N, Principal RDINS

How do you develop your communication skills? Explore the related skills

Nagarajan N, Principal RDINS

At La st

Tips to good communication skills

Maintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills
Nagarajan N, Principal RDINS

Effective Communication . . .
It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.

Nagarajan N, Principal RDINS

More Tips

Good Communicators make much better leaders Whenever possible use visuals to communicate Make sure you are not unintentionally wearing a hostile expression Practise a range of gesture to find those that look natural for you
Nagarajan N, Principal RDINS

More Tips

Think about the words you hear not the person saying them Keep an open mind about what people say Speak in as natural a tone as possible to create a warm environment Use associations especially striking ones to enhance your memory Take notes, use colors & illustrations to make your mind maps
Nagarajan N, Principal RDINS

More Tips

Emphasize on key notes with a highlighter Stand up to greet or say good bye to people it is rude to stay seated Waste no time on people who refuse to understand you End sms by repeating your name and number Respond emails swiftly
Nagarajan N, Principal RDINS

Thanks

Nagarajan N, Principal RDINS