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Steve Foster - Final Submission DBA

Steve Foster - Final Submission DBA

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Published by: mwenyafb on May 09, 2012
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05/19/2013

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Making Sense of e-HRM: Technological Frames, ValueCreation and Competitive AdvantageSteve Foster 
Submitted to the University of Hertfordshire in partial fulfillment of therequirements of the degree of Doctor of Business AdministrationDecember 2009
 
 
 B
 
 C
CONTENTS
ABSTRACT.............................................................................................................7
 
1.
 
INTRODUCTION: AN UNCOMFORTABLE RELATIONSHIP?........................9
 
1.1
 
T
HE RISE OF E
-HRM
..............................................................................................9
 
1.2
 
T
HE
R
ESEARCH
A
GENDA
:
 
W
HY IS E
-HRM
USE TYPICALLY IMMATURE
?
.....................10
 
1.3
 
D
ISSERTATION
S
TRUCTURE
..................................................................................12
 
1.4
 
T
HE
U
NIQUE
C
ONTRIBUTION OF THIS
R
ESEARCH
....................................................13
 
2.
 
RESEARCH STRATEGY...............................................................................15
 
2.1
 
A
 
P
ERSONAL
P
ERSPECTIVE ON E
-HRM
 
R
ESEARCH
................................................15
 
2.2
 
M
ETHODOLOGICAL
D
EVELOPMENT
:
 
O
VERVIEW
......................................................16
 
2.3
 
M
ETHODOLOGICAL
D
EVELOPMENT
:
 
P
ROPOSED
A
PPROACH
....................................20
 
2.4
 
A
PPROACH TO THE
L
ITERATURE
R
EVIEW
...............................................................22
 
2.5
 
R
ESEARCH
A
PPROACH
........................................................................................25
 
2.6
 
I
NTERVIEW
S
TRUCTURE
.......................................................................................28
 
2.7
 
I
NTERVIEW
C
ODING
S
TRUCTURE
...........................................................................29
 
2.8
 
A
NALYSIS OF INTERVIEWS
:
 
C
ODING
.......................................................................30
 
2.9
 
M
ETHODOLOGICAL ISSUES
...................................................................................32
 
3.
 
CREATING VALUE THROUGH PEOPLE MANAGEMENT...........................33
 
3.1
 
HRM
AND
P
ERSONNEL
M
ANAGEMENT
...................................................................33
 
3.2
 
T
HE ROLE OF PEOPLE MANAGEMENT IN CREATING VALUE
........................................34
 
3.3
 
T
HE ROLE OF
HR
IN SUPPORTING PEOPLE MANAGEMENT
.........................................36
 
3.4
 
HR
AND COMPETITIVE STRATEGY
..........................................................................38
 
3.5
 
A
FOCUS ON VALUE AND OUTCOMES
......................................................................39
 
3.6
 
T
RANSFORMATION OF THE
HR
 
F
UNCTION
..............................................................40
 
3.7
 
HR
TRANSFORMATION AND THE PUBLIC SECTOR
.....................................................41
 
3.8
 
S
UMMARY
...........................................................................................................42
 
4.
 
E-ENABLING PEOPLE MANAGEMENT.......................................................43
 
4.1
 
O
VERVIEW
..........................................................................................................43
 
4.2
 
T
HE E
-HRM
 
L
ANDSCAPE
.....................................................................................43
 
4.3
 
T
HE USE OF E
-HRM
.............................................................................................44
 
4.4
 
D
EFINING E
-HRM
................................................................................................48
 
4.5
 
E
-HRM
 
D
EVELOPMENT
........................................................................................50
 
4.6
 
D
EVELOPMENT
S
TAGES OF E
-HRM
.......................................................................51
 
4.7
 
I
MPLEMENTING E
-HRM
........................................................................................53
 
4.8
 
L
ITERATURE
A
NALYSIS OF E
-HRM
........................................................................56
 
4.9
 
G
ENERAL THEORIES OF
IT
VALUE CREATION
..........................................................60
 
4.10
 
L
INKING TECHNOLOGY TO OUTCOMES
....................................................................63
 
5.
 
THE E-HRM VALUE MODEL.........................................................................65
 
5.1
 
O
VERVIEW
..........................................................................................................65
 
5.2
 
T
HEORY
D
EVELOPMENT
.......................................................................................65
 
5.3
 
A
 
H
UMAN
C
APITAL
M
ANAGEMENT PERSPECTIVE ON E
-HRM
....................................67
 
5.4
 
A
NEW FRAMEWORK FOR UNDERSTANDING E
-HRM
VALUE
.......................................68
 
5.5
 
T
EMPLATE THEMES
..............................................................................................68
 
5.6
 
D
EVELOPMENT OF THE E
-HRM
 
V
ALUE
M
ODEL
.......................................................69
 
5.7
 
L
EVEL
1:
 
V
ALUE
P
OTENTIAL
.................................................................................70
 
5.8
 
V
ALUE
P
OTENTIAL
:
 
T
HE
F
ATAL
F
LAW
...................................................................73
 
5.9
 
L
EVEL
2:
 
V
ALUE
C
REATION
..................................................................................74
 
5.10
 
L
EVEL
3:
 
V
ALUE
O
UTCOMES
................................................................................74
 

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